Profileimage by Shrikant Mundlik Production Operation Support , Linux Administrator from Pune

Shrikant Mundlik


Last update: 30.12.2022

Production Operation Support , Linux Administrator

Graduation: Master of Science (MCM)
Hourly-/Daily rates: show
Languages: English (Full Professional) | Hindi (Native or Bilingual)



Linux, UNIX, Windows Domain Platforms, Installation/Application Support -Linux, windows, DB MySQL, Oracle, MS SQL. Holding functional expertise in Installation & Troubleshooting critical infrastructure components, Load Balancers, Firewall, Proxy, various hardware platform, HP, IBM, VMware platform, MS Word, CRM, Operating System, Sun Solaris 10, RHEL, Fedora, Ubuntu, SUSE, Windows XP, Win 7, Win 2003, server, Win 2008 server, Win 2012 Server, Win 2016 Server, Network tools/service, Samba, NFS, FTP server, DNS, DHCP, Web Service IIS, CUPS, BigIP LTM, GTM, BlueCoat Proxy, Middleware, Apache, Jboss, Tomcat, WebLogic, Mule, Liferay, MySQL, ActiveMQ, Rabbit MQ Antivirus, Norton Antivirus, MacAfee Antivirus, Trend Micro, Ms PowerPoint, MS Excel, MS Access, Open Office, HP ProLiant, Dell Power Edge, LAN, MODEM, HUB, SWITCH, RIS, WDS, SMS 2003, System Center Configuration Management SCCM 2007, Norton Ghost, VNC Server, Viewer, Symantec Backup Exec, Veem backup, Virtualization, VMware, ESXi server, Sun Virtual Box, Microsoft Hyper-V, AWS, EC2, Big Data, Linux servers, MS, database, web services, software design, Solaris Server, Datacenter, load balancing, Web application security, F5 BigIP LTM, GTM Load balancer, Core services, NTP, Windows Servers, multi-protocol, file transfer, Linux application servers, URL Redirect Service, Linux services, Linux server, HA application, Linux Servers & LTM, GTM load balancers, Vista, Win7, Windows 2003/2008, Red Hat Enterprise Linux, Solaris servers, Solaris, UNIX services, Squid, FTP, printer, Network Print Server, DNS Server, backup, VMware server, VMware ESXi servers, Dell servers, Dell Power Edge 1950, RHEL 4/5, Windows 2008 servers, Active Directory, Windows 2003 Server platform, File Server, SCCM 2007, deployment, ZTI, LTI, VPN, 2000 Pro, Windows 2003 Server, Red Hat Enterprise Linux 3.0 & 4 Server, Samba Server, DHCP Server

Project history

12/2015 - Present
Senior Specialist Professional Service Engineer. / Middleware
NICE Systems (1000-5000 employees)
Internet and Information Technology
  • Major responsibility is to integrate NICE software solution at customer environment & integrating ACD, SmartSync with WFM and end-to-end customer support.
  • Integrating NICE WFM and NICE EEM software with WFO Optimization software & tuning software as per requirement on Windows and Linux servers with Jboss, Apache, Tomcat, ActiveMQ, Mule, Liferay, DB MySQL, Oracle, MS SQL.
  • Handling installation & update core software, interfaces, database and web services and identify, resolve issues related to activation and implementation of software.
  • Assess member’s technical needs & capabilities during implementations and provide recommendations to ensure success.
  • Correspond, fulfill all commitments for internal & external customers; Engineer, record and document solutions to common & difficult problems and known for providing highly responsive customer service by maintaining high level customer satisfaction.
  • Learn, implement and teach best practices for implementation and configuration of company products.
  • Coordinate with engineering to improve implementation & configuration of professional service processes; involve and participate in an on-call rotation for meeting urgent customer needs.
  • Produce and review product documentation and training materials to ensure content accuracy and supportability of Company products.
  • Developing software, tests and tools to ease integration in professional service field and developing software design & architecture documentation.

08/2011 - 12/2015
Linux Administrator / Production support
Cognizant Technology Solutions India Pvt. Ltd
Key Deliverables:
* Team member of Production Operations Core Service Support team and implemented change requests in
production environment across the globe; coordinated with different teams in client
* Administered 500+ Windows, Linux and Solaris Server in customer Datacenter, OS & hardware
troubleshooting Manager.
* Handled application load balancing and managed F5 Devices Local Traffic Manager & Global Traffic.
* Pivotal in implementing Web application security using Blue Coat Proxy & F5 BigIP LTM, GTM Load
balancer; managed BlueCoat Proxy Devices (ProxySG) and incorporated changes in global
* Provided Core services like DNS, DHCP, NTP on Infoblox Grid devices and Windows Servers.
* Ensured Tumbleweed Axway's SecureTransport Application on Unix platform is a secure,
multi-protocol managed file transfer solution that simplifies and secures file transfers between
people, sites, applications and external partners it automated file transfer over the Internet
and private IP networks.
* Managed Linux application servers and URL Redirect Service to redirect short URL to Long URL.
Configured Linux services, Linux server build up and troubleshooting OS issues.
* Performed periodic health Check on HA application, Linux Servers & LTM, GTM load balancers.

04/2008 - 05/2011
System Administrator
Connoisseur Electronics Pvt Ltd (1000-5000 employees)
Internet and Information Technology
Client: Mind Tree Ltd.
Description: Mind Tree is global IT Solutions Company specialized in IT services, Product
Engineering, Infrastructure Management & Technical Support (IMTS), Testing & Knowledge
Role: Team Member - Infrastructure Management & Technical Support (IMTS)

Key Deliverables:
* Managed overall activities of installation, configuration and managing client's operating systems
like Windows XP, Vista & Win7; Windows servers - Windows 2003/2008 and Linux servers like Red Hat
Enterprise Linux, Ubuntu and Solaris servers as per need & requirement.
* Involved in regular patching of Windows, Linux, and Solaris servers systems; configuration &
management of UNIX services like NFS, Samba, Apache, Squid, FTP, CUPS, etc.
* Provided support to users for Desktop OS & application issues including mail, printer, hardware
and routine issues and handling system troubleshooting and resolving hardware issues.
* Implemented and maintained DHCP, WDS, Network Print Server, DNS Server; handled exchange backup &
restoration process using 'ntbackup', Symantec backup Exec on file Server.
* Administered Installation of VMware server, creating & managing VM guest OS as per client
request. P2V,V2V.
* Installed & Managed VMware ESXi servers in Development and Testing environment.

Key Highlights:
* Installed and configured rack mounted HP, Dell servers like HP Proliant 560, Dell Power Edge 1950
with Operating System like and RHEL 4/5, Win 2003, Windows 2008 servers
* Implemented Active Directory on Windows 2003 Server platform; configured Group policies for
different user departments. Managing user access on active directory and File Server.
* Managed SCCM 2007 as pilot project including installation & configuration using software & OS
deployment with ZTI and LTI implementation.

Local Availability

Only available for the countries India
Open to relocate and Travel into other country.


Open to relocate and travel in other countries.
You can contact me on cell no or using Linkedin or Skype.
Skype: shrikant.vm
Profileimage by Shrikant Mundlik Production Operation Support , Linux Administrator from Pune Production Operation Support , Linux Administrator