Skills
I am an experience inbound/outbound costumer service phone representative,worked for multiple call centers as a bilingual phone agent.my experience consist of troubleshooting,generating leads,solving multi task issues regarding Home Improvement Services as well as mhuman resource solutions.also work for major internet and cable provider as a support tech agent. worked in the sears warranty department as an appointment setter, and warranty upgrades.my experience as a costumer service phone rep equips me as the right candidate for any challenging issue at hand at the workplace.
Project history
07/1997
-
03/2020
Costumer service/bilingual Agent
High School Diploma; Brandon High School
Comfenalco, Colombia
* Profesional development completed in b2 english and costumer service
* Profesional development completed in b2 english and costumer service
02/2016
-
05/2016
APPOINTMENT SETTER
Sitel
Sitel Bogotá, Colombia
* Assisted internal staff with clerical and administrative needs to maximize efficiency and team
producivity
* Scheduled consultations for SEARS technicians, while offering upgrades in warranties on
purchased merchandise
* Balanced appointment setting availability, customer schedules and máximum load levels when
scheduling appointments
* Assisted internal staff with clerical and administrative needs to maximize efficiency and team
producivity
* Scheduled consultations for SEARS technicians, while offering upgrades in warranties on
purchased merchandise
* Balanced appointment setting availability, customer schedules and máximum load levels when
scheduling appointments
08/2015
-
12/2015
TECH SUPPORT/ COSTUMER SERVICE
Teleperformance
Teleperformance Bogotá, Colombia
* Developed exceptional attendance record with special attention to punctuality and preparation
to work upon arrival
* Resolved conflicts and negotiated agreements between parties in order to reach win-win
solutions to disagreements and clarify misunderstandings
* Increased customer satisfaction and repeat business through relentless pursuit of resolutions
to problems arising from wifi issues and cable conectivity proctecting company reputation and
loyal client base
* Developed exceptional attendance record with special attention to punctuality and preparation
to work upon arrival
* Resolved conflicts and negotiated agreements between parties in order to reach win-win
solutions to disagreements and clarify misunderstandings
* Increased customer satisfaction and repeat business through relentless pursuit of resolutions
to problems arising from wifi issues and cable conectivity proctecting company reputation and
loyal client base
Local Availability
Only available for the countries
USA
i will rather do it from home no traveling please!!unless the job requires it!!!
Other
feel free to contact me also at rabbitsick2017@outlook.com
