Handling with a myriad of requests from customers across the globe, with a
focus on the English, Spanish and Portuguese speaking markets.
Daily Operations:
Account Management
* Filing complains and reimbursements
* Technical questions
* Service requests
* Updates
* Documentation
* Product Localization
Content and Marketing
* Newsletter
* Articles (Portuguese)
* Help Files (English and Portuguese)
Inquiries came in online (chat and email) or by phone (English, Spanish and
Portuguese).
Online tools I used during that period were: Slack, Intercom, Helpscout and
Email.
Key Accomplishments:
Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 350 inquiries in any given week and consistently met
performance benchmarks in all areas (speed, accuracy, volume).
During my time at MailerLite, I had contact with renowned names such as
Opera, Nike, Oxford University and Twitter.