John Smith partly available

John Smith

Operations/System admin/ insaller/ events/ Front/middle/Back office support

partly available
Profileimage by John Smith Operations/System admin/ insaller/ events/ Front/middle/Back office support from Larkfield
  • ME20 6TL Larkfield Freelancer in
  • Graduation: B.A.
  • Hourly-/Daily rates: not provided
    flexible about £25 ph or £40,000 salary
  • Languages: English (first language)
  • Last update: 01.02.2013
Far far away.docx
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Name: John Christopher Edward Smith
Address: Aylesford, Kent. (full address available on request)
Telephone: (Mobile) 0794-1187783 (Home) 01732-321752


I am a degree qualified I.T. professional of a number of years, with experience across several industries being highly adaptable to varying situations.
Previous experience has involved a number of projects, for example while at MAN I organised hardware/software upgrades at MAN worldwide and liaised with 3rd parties and users with regard to the rollout of new applications.
A more recent example of my work has involved smoothing team transition from company to company which included knowledge acquisition meetings (for the incoming company), documentation and ensuring the best workable backup plans in the event of transition issues.
I am now looking to secure a position where my experience can immediately add value to an organisation and where I can further grow my career within that organisation (where applicable).


December 2007 Redhat Linux System Administration course
February 2007 ITIL Foundation
June 2006 Guide to the Asset Class Universe financial course
November 2002 Windows 2000 Professional – MCP
July 2002 University of London Computing Centre
UNIX Fundamentals
1998-2002 Kingston University
BSC (Honours) Software Engineering Degree – 2.2
(Educational details prior to this available if required.)


7th November 2011 to Present day Service Order Workflow contractor at Ericsson Ltd / Huawei Ltd (Company change due to client change of contract).
• Unix Scripting
• Progressing service orders using investigative techniques in xml and via application GUI’s.

11th July to 21st October 2011 Technical Account Manager with SunGard Ltd.
• Manning a service desk
• Installation and bug fixing of Clearvision Middle Office Matching application
• Liaising with clients on releases and dealing with issues of Clearvision working
• Achievements: Passed core exam (financial terms and markets) and Clearvision exam.

20th June to 8th July Application Support Engineer with Copperdime Ltd.
• Manning a service desk
• Application support for trading application
• Liaising with clients concerning application issues

19th January 2009 to 16th March 2011 3rd line Provisioning engineer with Ericsson
• Single user faults and resolution (e.g. roaming issues for mobile phone users) via calls logged
• Scripting on Solaris and Linux systems for various reports/checking needed.
• Technical authoring, Wiki set-ups and updates.
• Achievements: Some outsourcing preparation, Team web page revamping, Technical documentation reorganization/categorization, setting up of monitoring via scripts.

17th July 2008 to 16th January 2009 Systems Support Engineer (short-term contracting) with Alcatel-Lucent
• Manning a NOC/Service desk.
• Liaising with 3rd party vendors, scripting in Bash, checking on Solaris 8/9/10 system health.
• Achievements: Training undertaken in Alcatel-Lucent equipment including 7750 and 7302 and documentation revamping.

May 2007-September 2008 Freelance IT support working for Gyrocom Ltd at Wembley Stadium on event days.
• Configuring user’s laptops,
• System monitoring.

23rd July 2007 to 27th June 2008 Customer Support Engineer with Synchronica PLC
• Manning a service desk using Microsoft CRM.
• Installation/bug fixing of Company product on customer’s systems
• Testing / bug fixing of various Mobile Phone synchronization
• Achievements: Software setup (OS and application) of flagship Solaris and Linux systems visible to 8000+ customers, VMware setup, technical documentation revamping.

13th April 2003 to 22/07/2007 Trading Support/Application Support with Man Investments Ltd.
• I worked in a very busy and pressurized section where accuracy, swift fault detection (using sql querying among other tools), diagnosis of problems and resolution were paramount 24x5 each week.
• Usage / support for Bloomberg, Reuters and other internet based applications
• Operation of HP-UX/Sun machines, Windows 2000/XP and Windows NT machines.
• Helpdesk support for a wide number of users both here and abroad with regard to hardware and software issues and setting up of presentations.
• Remedy administration.
• Usage of Swift, Agresso and other financial packages. (Further experience mentioned below)
• Achievements: Promoted to Disaster Recovery Officer for team, created central inventory and documentation for worldwide company equipment, Project management experience leading to in house software solutions, Oracle, Trading and financial courses undertaken.

30th January 2003- 12th April 2003 Temporary data input with Ann Jagger Ltd.

April 2002 to the 29th January 2003 Application Support Engineer contracted to Hewlett-Packard Bristol.
• Second line support for UNIX and MPE/iX,
• Achievements: Trained and handed over operations to overseas partners.
(Previous employment details to this available on request)


Languages/Platforms: Visual Basic, C++, Java, Perl, UNIX shell scripting, Rexx, PL/SQL, AWK.
Methodologies: SSADM, Prince2.
Operating Systems: Windows 7, Vista, XP, 2000, NT (Various), 3.1, 9x, HP-UX, Solaris and Linux
Packages: Microsoft Office, Remedy, Clarify, Reflection, HP Openview/ITO, CRM, SharePoint.
Financial experience: Swift, Agresso, Marketsheet, Bloomberg, Reuters, Comstock, Goldman Sachs and Deutsche Bank applications, Clearvision middle office matching, hedge funds, equities, derivatives, bond markets, forwards, futures and commodities.
Mainframe experience: HPVarious, Windows NT, Compaq blades and various others.
Machines used: HP UNIX workstations and HP PC’s and various other makes.
Other experience: ITIL Foundation qualified, Oracle SQL course attended, MCP Qualified, SQL server 2003, Crystal Reports, Business Objects, JBOSS, Singleview, Select, Technical authoring, Wiki set ups and updates, Polycom and Tandberg Video conference use and setups.


Well travelled, I have travelled to more than 30 countries; I have an interest in history and active interests in the financial industry.


References available on request.
various , financial, DR etc
out of hours anytime, full time after 4 weeks

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