Dirk Hillmer not available until 07/31/2021

Dirk Hillmer

IT Service Management Specialist

not available until 07/31/2021
Profileimage by Dirk Hillmer IT Service Management Spezialist from Zuerich
  • 8052 Zürich Freelancer in
  • Graduation: Master Computer Science
  • Hourly-/Daily rates:
  • Languages: German (Native or Bilingual) | English (Full Professional) | French (Elementary)
  • Last update: 07.07.2021
CV - Dirk Hillmer

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Geleistete Projekte

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Current Focus
Currently I am available 5 days per week for  projects in  Zürich (50 km) or  "remote" with a few onsite days.

IT Technical Expertise
  • Maximo Enterprise Asset Management System Configuration und Customisation
  • IBM Control Desk  System Configuration und Customisation
  • IBM QRadar Configuration und Customisation
  • IBM Tivoli Application Dependency Discovery Manager (TADDM)  Configuration und Customisation
  • Machine Lerning Tensorflow
  • IBM Cloud experiance
Architecture and Project Planning Phase
  • Alignment of IT strategy and business goals of customers
  • Assessment of system requirements
  • Return of Investment (ROI) and cost / benefit analysis
  • Development of the solution architecture and alignment with the existing IT architecture
  • Preparation of request for proposal (RFP), work orders, project specification and effort estimation
  • Implementation of Proof of Concept (PoC) installations
Project Phase
  • Project Management
  • Development of a detailed solution architecture
  • Moderation of technical decision workshops
  • Management of project workstreams
  • Representation of project in steering boards
  • Stakeholder Analysis and development of training and communication strategies
Diplome und Zertifizierungen:
  • 2021     Project Management PMI
  • 2020     Resiliant, Splunk, QRadar ,Cloud & QRadar Advisor with     Watson
  • 2019    Watson Explorer ,Internet of Things (IoT)
  • 2018     IBM Manager Development Program, IBM Architectural Thinking refresher course
  • 2017     IBM Design Thinking, IBM Agile courses
  • 2016      IBM Hadoop Foundation     Training
  • 2015    TSAM Cloud Computing Training
  • 2013    Tririga Certification Training
  • 2010    ISDM Training , TBSM Advanced Training , TPM Advanced Training
  • 2008    Tivoli NetCool Service Quality  Manager  Tivoli NetCool OmniBus   Tivoli Business Service Manager
  • 2007    Maximo Core Consultant Training ,Maximo Immersion Training
  • 2002     Remedy Approved  Consultant.

P U B L I K A T I O N E N    
  • 1997   Dirk Hillmer, "VirTeam: Visibility in Virtual Groups"             Topics Magazine
  • 1997   Dirk Hillmer, "VirTeam Tool”
  • 1997    ASME Design Engineering  Technical Conferences,     Sacramento (CA)
  • 05/2021 - Present

    • Arctive AG
    • 10-50 employees
    • Other
  • Senior Expert
  • Implementation of ServiceNow projects
    Digitlatisation of business processes.
    Creation of HR application with Business Rules, Client Scripts and Widget creation.
    Scrum Master and Agile Project Management

  • 11/2021 - 04/2021

    • University Bordeaux
    • 500-1000 employees
    • Pharmaceuticals and medical technology
  • Freelance Consultant
  • Implementation of an image recognition system for medical treatment.
    Analysis of possible KI Algorithmes to improve the image processing.
    Working with Tensorflow, PyTorch, OpenCV, Django

  • 05/2020 - 11/2020

    • Serima Consulting AG
    • 10-50 employees
    • Internet and Information Technology
  • Senior Consultant
  • Development and consulting on a SIEM based on IBM QRadar.
    Connection of log sources and change management. Configuration of rules, tuning, and analysing in the IBM QRadar system.
    Creation of DSMs and advice on developing surveillance measures.

  • 02/2007 - 04/2020

    • IBM Schweiz AG
    • >10.000 employees
    • Internet and Information Technology
  • Senior IT Spezialist
  • Project Management , development and consulting on a SOX based Incident, Problem, Change-, Release-, and Deployment system for a large Insurance Company, with IBM Cloud Control Desk,
    Implementation of Maximo Enterprise Asset Management in various projects
    Implementation of Netcool, Impact, TBSM and TADDM for large accounts,
    Manage escalations and CritSit’s during projects.
    Consulting and implementation of IBM Cloud Public, Private and Hybrid projects
    Incident Management and Runbook creation in Proof of Value workshops.
    Cloud Packs und RedHat OpenShift.
    Tririga Proof of Concepts

  • 11/2005 - 02/2007

    • Devoteam Schweiz AG
    • 250-500 employees
    • Internet and Information Technology
  • Senior Consultant
  • Managing a Centralised Service Desk Application for T-Systems Germany.
    Having sole responsibility for requirements management and realisation in the role of a project leader, knowledge management, and innovation management.
    Coordination and supervision of 4-8 persons during project duration.
    Technical steering for building interfaces to bus systems.
    Responsible for coordination of Suppliers and Customer requirements.

I prefer projects in the greater Zurich area, Zug, Lucerne to Bern and Basel. I am available for short-term workshops as well as for longer projects.