Profileimage by Ahmmed Muhaz Technical Support Agent, Customer Service Representative from Lodz

Ahmmed Muhaz

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Last update: 06.09.2022

Technical Support Agent, Customer Service Representative

Graduation: Bachelors in Computer Science - University of Lodz
Hourly-/Daily rates: show
Languages: English (Full Professional)

Attachments

Performance Award.pdf
CompTIA A+ Certificate.pdf
Ahmmed_Muhaz_-_Technical_Support (5).pdf

Skills

Microsoft Excel, Microsoft Office, ServiceNow, Amazon Web Services, Microsoft Azure, MySQL, PostgreSQL, Windows, Linux, Mac OS, C++, JAVA, SAP, CRM, social media platforms, mobile devices, Cisco IPSec VPN, Juniper, SSL VPN, RSA SecurID, Active Directory, PeopleSoft, bugs, SQL, Virtualization, System Administration, IT Hardware Support

Project history

12/2021 - Present
Technical Support Specialist
Ghost Trader LLC (500-1000 employees)
Banks and financial services
• Act as Subject Matter Expert in RAN & Core Network technologies, product/service or solutions delivery • End-to-end Solution responsible for RAN & CORE as part of the Technical Solutions team. • In preparing a proposal (or contract), the following are the deliverable • Prepare responses to RFI/RFPs and delivery technical and sales-oriented presentations • Attend regular Review Meetings with Planning and Operations team to identify critical requirements and issues in the network • Assist the Customer Support and Operations team in troubleshooting issues and escalations of issues to Product Management teams for resolution • Advice in preparation for solution life cycle management • Web Development using HTML, CSS, JavaScript & Angular

07/2021 - 12/2021
IT Service Desk
Fujitsu (>10.000 employees)
Internet and Information Technology
* Resolved issues by researching documentation; troubleshooting hardware,
software, guiding client through corrective steps; escalating problems to
second level; tracked status of problems and solutions.
* Provided excellent customer service and achieved a high rate of client
satisfaction and retention.
* Identified priority calls and highlighted potential problems, ensuring that
targets are met in line with tight key performance indicators.
* Troubleshot performance issues on mobile devices regarding the installation
and utilization of company specific applications and other web portal related
issues for Participants and client managers.
* Administered and supported remote access (Cisco IPSec VPN & Juniper SSL
VPN), as well as administered and supported RSA SecurID access issues.
* Performed password administration and access support for Active Directory,
PeopleSoft and a number of internal/proprietary systems and applications.

10/2019 - 03/2021
Technical Support Agent
Havit International Sp.Zoo (50-250 employees)
Consumer goods and retail
* Identifying website and application solutions.
* Troubleshooting technical website issues.
* Diagnosing and repairing bugs.
* Resolving ordering issues.
* Installing and configuring add-ins and contents.
* Speaking to customers to quickly get to the root of their problem.
* Providing timely and accurate customer feedback.
* Talking customers through a series of actions to resolve a problem.
* Following up with clients to ensure the problem is resolved.

04/2017 - 07/2019
Customer Service Representative
GoEuropaa (50-250 employees)
Media and Publishers
* Worked well independently and on a team to solve problems.
* Operated with a willingness to embrace chance and adapt strategies
accordingly.
* Exhibited excellent interpersonal communication skills.
* Functioned with a healthy competitive spirit and a drive to achieve results.
* Worked with a true sense of fairness.
* Worked well both independently and in teams.
* Provided superior customer service to clients by addressing all questions and
concerns.

Time and spatial flexibility

Remote

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Contact details

Profileimage by Ahmmed Muhaz Technical Support Agent, Customer Service Representative from Lodz Technical Support Agent, Customer Service Representative
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