Records Retrieval Specialist
Itel International
Keywords
Skills
Professional and highly motivated Customer Service Representative and Bookkeeper with a proven track record of in-depth knowledge and expertise with delivering excellent customer experience.
Having worked with different companies I have developed a vast amount of wisdom across customer service, sales, business operations and functions.
Having worked with different companies I have developed a vast amount of wisdom across customer service, sales, business operations and functions.
Project history
06/2021
-
10/2021
Outline
Making outbound calls to custodians of records requesting medical records, billing statements,
radiology imaging, police records and other such documents on a patient. Reforming data
entry and maintaining a high level of professionalism while adhering to procedures to maintain
security of patients personal information.
Key Responsibilities
* Maintaining a positive and professional attitude towards the custodians at all time
* Communicating with custodians through calls and emails
* Maintaining data security and adhere to HIPAA regulations when making outbound
calls.
* Performing accurate data entry to update the company's software which will then be
used by another department.
* Negotiating with custodians on the time the patient records should be sent
Key Achievement/Project
* Achieved and maintain the KPIs stipulated by the clients and was in the top 15% in my
peers
* Provided feedback and introduced negotiation strategies that saw a 25% increase in
records obtained.
Making outbound calls to custodians of records requesting medical records, billing statements,
radiology imaging, police records and other such documents on a patient. Reforming data
entry and maintaining a high level of professionalism while adhering to procedures to maintain
security of patients personal information.
Key Responsibilities
* Maintaining a positive and professional attitude towards the custodians at all time
* Communicating with custodians through calls and emails
* Maintaining data security and adhere to HIPAA regulations when making outbound
calls.
* Performing accurate data entry to update the company's software which will then be
used by another department.
* Negotiating with custodians on the time the patient records should be sent
Key Achievement/Project
* Achieved and maintain the KPIs stipulated by the clients and was in the top 15% in my
peers
* Provided feedback and introduced negotiation strategies that saw a 25% increase in
records obtained.
05/2019
-
09/2021
Accounting Technician
Rural Agricultural Development Authority
Outline
Performs general accounting duties such as preparing monthly bank reconciliation and
working alongside the accountant to maintain accurate transactions and budgeting.
Key Responsibilities
* Mentoring company financial transactions and controlling budget
* Performing administrative task such as arranging payrolls and administering payments
for invoice
* Operating software packages to record and retrieve information, particularly
spreadsheets
* Preparing accounts, budget, reports and financial statements
* Auditing internal accounts and generating end of year calculations
* Making sure the organization is compliant with current tax legislations
* Covering for the accountant for sick and annual leaves
Key Achievement/Project
* Accurately completing end of year statements for external auditing
Performs general accounting duties such as preparing monthly bank reconciliation and
working alongside the accountant to maintain accurate transactions and budgeting.
Key Responsibilities
* Mentoring company financial transactions and controlling budget
* Performing administrative task such as arranging payrolls and administering payments
for invoice
* Operating software packages to record and retrieve information, particularly
spreadsheets
* Preparing accounts, budget, reports and financial statements
* Auditing internal accounts and generating end of year calculations
* Making sure the organization is compliant with current tax legislations
* Covering for the accountant for sick and annual leaves
Key Achievement/Project
* Accurately completing end of year statements for external auditing
05/2019
-
09/2021
Accounting Clerk
Rural Agricultural Development Authority
Outline
Assistant to the Accounting Technician while performing daily bookkeeping tasks and
maintaining the petty cash.
Key Achievement/Project
* Promoted to a temporary Accounting Technician within 3 weeks of employment and a
permanent Technician within 3 months.
Assistant to the Accounting Technician while performing daily bookkeeping tasks and
maintaining the petty cash.
Key Achievement/Project
* Promoted to a temporary Accounting Technician within 3 weeks of employment and a
permanent Technician within 3 months.
04/2021
-
05/2021
Customer Service Representative
Itel International
Outline
Receiving inbound sales calls and resolving the issues of dissatisfied customers.
Key Responsibilities
* Processing sales and exchanges for customers as well as payments via credit/debit
card.
* Issuing refunds and credits where applicable to customers
* Assist customers with finding the best and most suitable product/s for them.
* Maintaining a positive, empathetic and professional attitude towards customers at all
times
* Acknowledging and resolving customers complaints
* Knowing the product inside and out so I can answer questions
* Ensure customer satisfaction and provide professional support
Key Achievement/Project
* Attaining and maintaining the stipulated KPIs and performing in the top 15% of my
peers
Receiving inbound sales calls and resolving the issues of dissatisfied customers.
Key Responsibilities
* Processing sales and exchanges for customers as well as payments via credit/debit
card.
* Issuing refunds and credits where applicable to customers
* Assist customers with finding the best and most suitable product/s for them.
* Maintaining a positive, empathetic and professional attitude towards customers at all
times
* Acknowledging and resolving customers complaints
* Knowing the product inside and out so I can answer questions
* Ensure customer satisfaction and provide professional support
Key Achievement/Project
* Attaining and maintaining the stipulated KPIs and performing in the top 15% of my
peers
Local Availability
Only available in these countries:
Jamaica
