Web Content Associate
Literacy Connexus
(Public service, 10-50 employees)
Skills
HTML, CSS, Coding, Programming, JavaScript, Java, Microsoft Office, Word, Excel, PowerPoint, Outlook, Publisher, Eclipse IDE, Sublime IDE, Microsoft Visual Studio, Bootstrap Framework, Snagit, WordPress (CMS), Neon One (CRM), Google Docs, Google Sheets, Microsoft Teams, Zoom, Skype, Constant, Slack, Git, Microsoft Publisher, WordPress, IBM, Ghost, Windows OS
Project history
04/2018
-
Present
- Effectively utilize Microsoft Publisher to design, create, and edit literacy training materials and resources for digital distribution to support organization mission.
- Regularly upload training materials to WordPress and disseminate necessary links to users through Constant Contact to support ease-of-access to essential training tools for volunteers and program participants.
- Carefully maintain content on WordPress site to ensure optimal user experience and regularly add and update content so participants are kept informed of new events and initiatives.
- Utilize Neon One to create promos and registration links related to training initiatives, then carefully track and document open rates and training registrations, using information to tailor contacts for subsequent outreach.
- Coordinate remotely with team through Google Docs on ongoing projects to ensure all members have current knowledge of project progress and benchmarks.
12/2019
-
03/2020
AVID Tutor
Mansfield Independent School District
Mansfield Independent School District; Mansfield, TX
* Designed and implemented creative and engaging lessons to help high school students bolster
knowledge of math and science concepts in preparation for college.
* Facilitated individual and small-group instruction to support the needs of students.
* Routinely assessed and evaluated student understanding to identify potential areas for
improvement and determine which students were prepared to learn more difficult concepts.
* Communicated effectively with school staff to provide regular updates on student progress.
* Designed and implemented creative and engaging lessons to help high school students bolster
knowledge of math and science concepts in preparation for college.
* Facilitated individual and small-group instruction to support the needs of students.
* Routinely assessed and evaluated student understanding to identify potential areas for
improvement and determine which students were prepared to learn more difficult concepts.
* Communicated effectively with school staff to provide regular updates on student progress.
06/2018
-
02/2019
Support Center Analyst
First Command
First Command; Fort Worth, TX (Partially Remote)
* Managed full load of tickets within queue, analyzing customer issues and using effective
problem solving and critical thinking to remedy issues and satisfy customer needs.
* Carefully documented work performed to ensure accurate records were kept and to help
streamline workflow on future issues of similar nature.
* Followed-up with clients on issues in a timely manner to verify effectiveness of resolutions.
* Worked both independently in a remote capacity and within a team environment on-site to
troubleshoot and resolve client issues and update best practices within the team's procedural
guidelines.
* Managed full load of tickets within queue, analyzing customer issues and using effective
problem solving and critical thinking to remedy issues and satisfy customer needs.
* Carefully documented work performed to ensure accurate records were kept and to help
streamline workflow on future issues of similar nature.
* Followed-up with clients on issues in a timely manner to verify effectiveness of resolutions.
* Worked both independently in a remote capacity and within a team environment on-site to
troubleshoot and resolve client issues and update best practices within the team's procedural
guidelines.
10/2016
-
05/2018
AVID Tutor
Mansfield Independent School District
Mansfield Independent School District; Mansfield, TX
* Provided small-group and one-on-one tutoring assistants for college-prep high school students
in the fields of math and science; regularly assess student comprehension and provided regular
updates to school personnel.
* Provided small-group and one-on-one tutoring assistants for college-prep high school students
in the fields of math and science; regularly assess student comprehension and provided regular
updates to school personnel.
11/2016
-
10/2017
Director of Arlington Region
Women Who Code
Women Who Code; Arlington, TX
* Organized events with fellow programmers to support effective collaboration on projects,
helping resolve programming issues and provide effective solutions to meet project
specifications.
* Coordinated in-person and remote presentations and lectures with guest speakers within the
field of programming and coding to share current ideas and information on best practices.
* Continuously communicated with group members through Slack to provide real-time updates on
organization's efforts to provide programming support and professional development for all
members.
* Organized events with fellow programmers to support effective collaboration on projects,
helping resolve programming issues and provide effective solutions to meet project
specifications.
* Coordinated in-person and remote presentations and lectures with guest speakers within the
field of programming and coding to share current ideas and information on best practices.
* Continuously communicated with group members through Slack to provide real-time updates on
organization's efforts to provide programming support and professional development for all
members.
04/2015
-
04/2016
Desktop Support Representative
IBM
IBM; Dallas, TX (Partially Remote)
* Worked almost exclusively with AT&T, a key client account, supporting 6000+ customers with
configuration and installation of software and hardware, helping to clearly explain complex
processes and troubleshoot issues.
* Utilized Ghost imaging software to install images within Windows OS on client machines,
meticulously working to meet client needs and expectations for deliverables.
* Worked almost exclusively with AT&T, a key client account, supporting 6000+ customers with
configuration and installation of software and hardware, helping to clearly explain complex
processes and troubleshoot issues.
* Utilized Ghost imaging software to install images within Windows OS on client machines,
meticulously working to meet client needs and expectations for deliverables.
Local Availability
Only available in these countries:
USA
No Travel.
