SAP expert driving innovation and efficiency for businesses.

Monitoring technical issues and triaging incidents and resolving SAP SD-OTC, MM-related Level 1 and 2 incidents submitted to the IT Parian Support Ticketing system for Urban Barn.

Coordinate the escalation of incidents with 3rd party vendors(s) who provide levels 2 and 3, where required.

Ensure that all stakeholders are kept advised of the status of incident resolution and enhancement requests as per service level agreements (SLA).

Participate in cross-functional teams involved in issue resolution often involving 3rd party vendors and in-house expertise; ensure that the solution is captured, documented, and communicated to the customers.

Ensure that documentation and communication elements are maintained and meet the appropriate policy and corporate standards.

Contribute to developing and implementing call reduction strategies and incident management to reduce or eliminate incidents recurrence.

Ensure escalation of high-priority incidents to appropriate management and technical partners while managing communication with the relative incident and customer teams.

Ensure that the appropriate level of testing is performed: Manage the customer acceptance and sign-off process to ensure a quality approach to issue resolution.

Respond to support inquiries that cannot be managed by the business SMEs of the business functions.

Maintain & Develop documentation on workflow system processes including process mapping & SOPs which include the SAP system design and interaction with joined systems, training, enhancements, and improvements.

Build and maintain productive internal/external relationships both within and outside of the organization.

Participate in the SAP Council Team meetings and drive the adoption of SAP best practices in collaboration with the Subject Matter Experts (SMEs) in the SAP Council.

Other duties as assigned by the manager.

Provided SAP SD-OTC, and functional system enhancements and implement new projects for users with excellence and passion. Tasks include Monitoring and supporting other systems that communicate with SAP, accessing the Windows server to restart services, checking the processing logs and running the SQL database for analysis; pricing, and debugging; Collaborate with the Functional and ABAP consulting team, leads and/or supports testing efforts; Regression Test; Project Documentation ensuring appropriate requirements coverage; validates test scenarios with the information gathering and develops required Test Scripts; Acts as a subject strategy during systems analysis and delivery of Business Requirement training providing support to the Training and Team lead responsible for actual course delivery; Ensures issues are identified, tracked, reported on and delivered promptly; Project management, project estimation, project coordination, project documentation and contract management; Performed projects using best practices systems development lifecycle,- ASAP.

As SAP SD-OTC Consultant, I was assigned to deliver an enhancement project specifically to solve an existent problem with a business process, which was a logic error in the sales process.

Translate Business Requirements to functional and/or technical design and work together with the systems development team.

Performed tests for new developments to validate and deliver for the end-users.

Perform functional documentation, Regression Tests, and training guide.

Assists in the enforcement of project deadlines and schedules.

Reporting, supporting, and assisting the SAP consultants from other modules, developers, project managers and stakeholder management.