Profileimage by Nikos Kotsakis Senior Service, Business and UX Designer from Berlin

Nikos Kotsakis

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Last update: 28.03.2023

Senior Service, Business and UX Designer

Company: GbR Nikos Kotsakis & Myrto Papagiannakou
Graduation: BA First Class Honours VISUAL COMMUNICATION & GRAPHIC DESIGN
Hourly-/Daily rates: show
Languages: German (Elementary) | English (Native or Bilingual) | Greek (Native or Bilingual)

Attachments

Nikos Kotsakis - Senior UX, Service & Business Designer.pdf

Skills

Through extensive research and following innovative design patterns, I help companies to ask the right questions and find the right solutions, shaping their business proposition, customer service, and user experience focused on real people.

Project history

02/2021 - Present
Co-Founder, Experience Lead
MyID (Internet and Information Technology, < 10 employees)

Shaping the experience of MyID to offer an elegant and simple trading platform for all consumers to control, manage, and securely exchange personal identity information, allowing people to take control of their digital identity and providing a secure space for online transaction management.
 

  • Design Management & DesignOps

  • Stakeholder engagement and management

  • Leading design discussions

  • Growing the team from 1 person to 4.

  • Planning and Facilitating workshops and research initiatives

  • Service Design, UX and Information Architecture optimization

  • Concepting / Hands-On Design & Prototyping

  • Coordinating the UX team by the creation of user flows, user journeys and wireframes for internal

    communication


12/2021 - Present
Design & Research Domain Expert & DesignOps Consultant
MVP match (Other, 50-250 employees)

As Design & Research Domain Expert & DesignOps Consultant at MVP Match, I support MVP Match but also their clients in establishing and growing effective Design and Research Teams.


01/2020 - Present
Events & Speaker Organiser, Host of This is HCD Events
This is Human Centered Design Network (Berlin Chapter) (Marketing, PR and Design, 10-50 employees)

Being part of the local leadership team with the focus to capture a representative voice of the industry by sharing a vision and understanding between the people who contribute to creating services worldwide–working towards the education and empowerment of people, about the craft of human-centred thinking and doing.

  • Supporting the growth of the local community from 0 to 1100 members within 8 months.

  • Organising, planning, promoting and facilitating events

  • Keeping up with online and offline discussions and requests


01/2016 - Present
Co-Founder, Senior UX, Service Design, Business Design Consultant
notallbad (Internet and Information Technology, < 10 employees)

Co-founded notallbad with the primary goal to offer multilevel support to companies and projects on their active workflow. Working on internal projects as well as getting allocated in different roles on the client-side for bigger projects and enterprise clients.

  • Business Design & Development

  • Design & ResearchOps

  • Planning and Facilitating workshops and research initiatives with clients

  • Hiring internal and external colleagues, staffing of bigger projects


11/2021 - 08/2022
Senior UX Consultant / Experience Lead
Publicis Sapient (Industry and mechanical engineering, >10.000 employees)

Driving the Design and Research initiatives for the discovery phase of the Industrial Knowledge Platform of RS Components working with several stakeholder levels (C-Suite, Senior Management, POs, Business Analysts, Developers) from both organizations (Publicis Sapient, RS Components) following the SAFe 5.0 framework.
 

  • Planning and Facilitating internal and external workshops

  • Planning and Facilitating Research Initiatives, User and Stakeholders Interviews

  • Stakeholder engagement and management

  • Design and ResearchOps

  • Planning and Supporting the transformation from Sketch to Figma

  • Service Design, UX and Information Architecture optimization

  • Coordinating the UX team by the creation of user flows, user journeys and wireframes for internal communication

  • Concepting / Hands-On Design


06/2019 - 12/2019
Senior UX Consultant / Experience Lead
undisclosed client in Healtcare Domain (Pharmaceuticals and medical technology, >10.000 employees)

Leading a team of 2 and all design initiatives, and design focused scope planning activities for a white-label, patient facing iOs and Android app for public healthcare providers.

  • Stakeholder engagement and management

  • Leading design discussions

  • Planning and Facilitating workshops

  • Service Design, UX and Information Architecture optimization

  • Concepting / Hands-On Design & Prototyping

  • Coordinating the UX team by the creation of user flows, user journeys and wireframes for internal

    communication


12/2018 - 02/2019
Senior UX Consultant
Kontist (Banks and financial services, 250-500 employees)

Supporting the launch of a new product, designing funnel variations, the components for their Email Marketing Campaign, and AB Testing to investigate best approaches.

  • Stakeholder engagement and management

  • Design of Funnel Variations

  • Preparation and support of AB Testing

  • Data Analysis


03/2017 - 08/2018
UX Lead for V-App
Vodafone Group (Telecommunications, >10.000 employees)

Leading a team of 4 designers and all design and research initiatives for the core V by Vodafone app with nine products, a V-SIM, and a platform released across six of the largest EU markets, such as the UK, Ireland, Germany, Italy, Spain, and Portugal.

  • Service Design, UX and Information Architecture optimization

  • Conception and validation of new services and features in an interdisciplinary team

  • Preparation and support of user testing sessions

  • Data Analysis

  • Working closely with the Product team on requirements and acceptance criteria

  • Coordinating the UX team by the creation of user flows, user journeys and wireframes for internal

    communication

  • Coordinating the visual designers for the finalisation of new features and handing over to the

    implementation team

  • Coordinating copy writers for micro-copy and other activities

  • Being responsible for the allocation of UX colleagues in collaboration with the UX Manager

  • Participation in daily agile activities representing the UX team

  • Organising, leading and participating in workshops with stakeholders and senior management

  • Leading the collaboration with external design agencies

  • Working closely with external partners for the UX optimisation

  • Acting as the SPOC for any UX and Service design matter

  • Being responsible for the quality, quantity and overall prompt delivery of all UX and Visual design

    documents.

  • Organising and facilitating Design Sprints


01/2015 - 03/2017
Senior UX Designer & Information Architect, Service Designer (External)
moMedica (Pharmaceuticals and medical technology, < 10 employees)

Working on different PoC for digital products and services from discovery to PoC delivery and MVP definition, investigating challenges and obstacles in the communication between the medical staff and the patients, and getting familiar with different medical protocols and legal requirements.


03/2015 - 10/2015
Senior Visual Designer (External)
Cisar consulting and solutions (Media and Publishers, 10-50 employees)

Designing educational and online learning material for various clients.


Certifications

Certified ScrumMaster (CSM)
2021
UXMC | Specialization in UX Management, Research & Interaction Design UXMC | Specialization in UX Management, Research & Interaction Design
2020

Local Availability

Only available in these countries: Germany
Location: Berlin, Germany 
Notice period/availability: 80% starting from 01/03/2019
Visa status/Passport type/Citizenship: GR (EU Citizenship) & US 
Travel availability: Depending on the project needs, a weekly appearance is possible. Flexible to travel outside Berlin for workshops, alignment meetings, and other important stakeholder and team meetings.
Profileimage by Nikos Kotsakis Senior Service, Business and UX Designer from Berlin Senior Service, Business and UX Designer
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