Profileimage by RoxanaFlorinela Florescu Customer service representative from Sector

Roxana-Florinela Florescu

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Last update: 08.04.2020

Customer service representative

Graduation: Bsc. Electronics and Telecommunication.
Hourly-/Daily rates: show
May vary depending on project scope
Languages: German (Limited professional) | English (Limited professional) | Romanian (Limited professional)

Skills

computer science, ECDL, Office package, word processing, spreadsheets

Project history

06/2017 - 05/2019
Customer Support
Teleperformance Romania
Teleperformance Romania, Bucharest (Romania)

- Providing customers technical service and experience;
- Individual communication with customers via verbal and written communication;
- Resolving all customer issues on the first contact, including future customer needs and issues;
- Communicating with customers of all gaming skill levels;
- In conjunction with Management, identifying top issues as well as providing ideas for improvements
that are related to serving customers with an exceptional level of service.

Time and spatial flexibility

I am available to travel.

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