Customer Service/Travel Agent
Alorica Philippines; Alorica
Keywords
Servicio al Cliente
Billing
Sales
Skills
As an individual who takes initiative and thrives on hard work, I am confident in my ability to assist you in a number of ways. Allow me to offer my expertise in:
?Administering and managing all types of tasks, ensuring they are carried out with precision and conscientiousness. ?Conducting thorough research and efficiently inputting data, so that you can have the information you need at your fingertips.
?Providing exceptional customer service, always going above and beyond to meet clients' needs.
?Creating and updating Shopify listings with utmost care and attention to detail.
?Generating high-quality leads that will undoubtedly help grow your business.
My motivation knows no bounds, and I am ready to help you in any way possible. So let's work together to bring your business to new heights!
?Administering and managing all types of tasks, ensuring they are carried out with precision and conscientiousness. ?Conducting thorough research and efficiently inputting data, so that you can have the information you need at your fingertips.
?Providing exceptional customer service, always going above and beyond to meet clients' needs.
?Creating and updating Shopify listings with utmost care and attention to detail.
?Generating high-quality leads that will undoubtedly help grow your business.
My motivation knows no bounds, and I am ready to help you in any way possible. So let's work together to bring your business to new heights!
Project history
06/2019
-
11/2021
Alorica, the largest, certified minority-owned BPO
is the digital customer experience partner of
choice for innovative companies all
over the world.
I am the first point of contact for any customer
who has a question or an issue with a product
or service of the company.
I am responsible for managing incoming calls
and customer service inquiries and assessing
customer needs to achieve satisfaction.
On top of my role as a customer service
specialist, I became one of the top agents in
our department.
RECHEL
MERCADO
CUSTOMER SERVICE
REPRESENTATIVE/GENERAL VA
Contact
Davao City, Philippines
+639566929957
https://rechelmercado07239.wixsite.com/varechel
rechel.mercado072395@gmail.com
is the digital customer experience partner of
choice for innovative companies all
over the world.
I am the first point of contact for any customer
who has a question or an issue with a product
or service of the company.
I am responsible for managing incoming calls
and customer service inquiries and assessing
customer needs to achieve satisfaction.
On top of my role as a customer service
specialist, I became one of the top agents in
our department.
RECHEL
MERCADO
CUSTOMER SERVICE
REPRESENTATIVE/GENERAL VA
Contact
Davao City, Philippines
+639566929957
https://rechelmercado07239.wixsite.com/varechel
rechel.mercado072395@gmail.com
01/2017
-
06/2018
Billing and Sales Representative
IBEX Global
Ibex delivers innovative business process outsourcing
(BPO), smart digital marketing, online acquisition
technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and
retain valuable customers.
Keeping records of customer interactions and
transactions, recording details of inquiries,
complaints, and comments.
Resolving customer service or billing
complaints by performing activities such as
exchanging merchandise, refunding money,
and adjusting bills.
Checking to ensure that appropriate changes
were made to resolve customers' problems.
Determining charges for services requested,
collecting deposits or payments, and/or
arranging for billing.
(BPO), smart digital marketing, online acquisition
technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and
retain valuable customers.
Keeping records of customer interactions and
transactions, recording details of inquiries,
complaints, and comments.
Resolving customer service or billing
complaints by performing activities such as
exchanging merchandise, refunding money,
and adjusting bills.
Checking to ensure that appropriate changes
were made to resolve customers' problems.
Determining charges for services requested,
collecting deposits or payments, and/or
arranging for billing.
01/2016
-
01/2017
Customer Service Representative
Teleperformance
Teleperformance is an outsourced omnichannel
customer experience management company that has
been helping clients in around 160 markets all over the
world for over four decades. Teleperformance
helps connect the most respected and well-known
brands with their customers.
I am responsible for helping our customers
make travel plans. In addition to booking
reservations, they assist customers in
choosing their destination, transportation, and
lodging and
inform travellers of passport and visa
requirements, rates of currency exchange,
and import
duties.
customer experience management company that has
been helping clients in around 160 markets all over the
world for over four decades. Teleperformance
helps connect the most respected and well-known
brands with their customers.
I am responsible for helping our customers
make travel plans. In addition to booking
reservations, they assist customers in
choosing their destination, transportation, and
lodging and
inform travellers of passport and visa
requirements, rates of currency exchange,
and import
duties.
01/2015
-
01/2016
Customer Service Representative
Acsentria Inc.
Acsentria is a Philippine-based provider of highperformance
business process outsourcing
offering wide-ranging services to its clients. Our
company specializes in call center and BPO
services both voice and non-voice solutions. We
help clients to lower the cost of operation,
increase sales, and build longer, stronger,
happier, and more profitable business
relationships.
Answer high-volume inbound customer calls
via an automated phone system.
Communicate effectively and professionally
with patients and teammates.
Consistently meet and attain required Key
Performance Indicators (KPIs)
business process outsourcing
offering wide-ranging services to its clients. Our
company specializes in call center and BPO
services both voice and non-voice solutions. We
help clients to lower the cost of operation,
increase sales, and build longer, stronger,
happier, and more profitable business
relationships.
Answer high-volume inbound customer calls
via an automated phone system.
Communicate effectively and professionally
with patients and teammates.
Consistently meet and attain required Key
Performance Indicators (KPIs)
04/2014
-
08/2014
Sales Clerk
SM Lanang Premier
SM Lanang Premier, also known locally as SM Lanang,
is an indoor four-story shopping mall in Lanang, Davao
City, Philippines along Jose P. Laurel Avenue and
within S.P Dakudao loop. It is the first SM Supermall to
be called "Premier". The mall is owned by Henry Sy,
Sr.
Greet customers.
Answer customers' questions.
Locate items for customers.
Monitor inventory.
Ring up items for customers.
is an indoor four-story shopping mall in Lanang, Davao
City, Philippines along Jose P. Laurel Avenue and
within S.P Dakudao loop. It is the first SM Supermall to
be called "Premier". The mall is owned by Henry Sy,
Sr.
Greet customers.
Answer customers' questions.
Locate items for customers.
Monitor inventory.
Ring up items for customers.
04/2013
-
04/2014
Teacher Aide
Philippine Nikkei Jin Kai International School
Philippine Nikkei Jin Kai International School aims to
provide quality education including the Japanese
language and culture in
the Philippines.
Provides support to the teacher to ensure a
safe and stimulating educational environment.
Assists the teacher in planning and
preparation for daily activities; aids
instructional efforts of the teacher.
Assists the teacher in preparing lesson
outlines, plans, and curricula in assigned
areas.
provide quality education including the Japanese
language and culture in
the Philippines.
Provides support to the teacher to ensure a
safe and stimulating educational environment.
Assists the teacher in planning and
preparation for daily activities; aids
instructional efforts of the teacher.
Assists the teacher in preparing lesson
outlines, plans, and curricula in assigned
areas.
03/2012
-
11/2012
Sales Girl/Cashier
Fortune Bread Bakeshoppe
In this establishment you can bought breads and
also you can make snacks here or you can drinks
coffee
Help customers find items in the store.
Check for stock at other branches or order
requested stock for customers.
Provide customers with information about
items.
Keep track of inventory.
responsible for processing payment
transactions using a cash register or other
point-of-sale system in a retail environment.
also you can make snacks here or you can drinks
coffee
Help customers find items in the store.
Check for stock at other branches or order
requested stock for customers.
Provide customers with information about
items.
Keep track of inventory.
responsible for processing payment
transactions using a cash register or other
point-of-sale system in a retail environment.
Local Availability
Only available for remote work
