Keywords
Skills
- Program and project management in various, complex business and IT projects in different industries
- Delivery and Service management for ICT
- Implementation of Cloud Services for Enterprise Customers
- Transition and delivery management for outsourced managed services
- Personnel management up to 150 employees
- Business analysis of complex business and system landscapes with the focus on business process optimization
- Managing contrasting interests of various stakeholders and providing a common consent
- Setup and management of a customer service center
- Call center optimization
- Customer care and billing system implementation and enhancements
- Design and implementation of SOX compliant processes
- CRM to classify customers and cross-selling
- Churn management by using Predictive Analytics
- Business development and sales in national and international environments
Project history
Local Availability
Open to travel worldwide
D - CH - A - international
