Profileimage by Joerg Behling International Project Manager IT from Bremen

Joerg Behling


Last update: 06.10.2021

International Project Manager IT

Graduation: not provided
Hourly-/Daily rates: show
in case travel cost occurs rate will be 150€h / 1,200€d // negotiable
Languages: German (Native or Bilingual) | English (Full Professional)


IT-Services IT-Infrastructure IT Consulting Process Consulting Process Optimization Management Consulting Analysis Consolidation Project Management Reporting ITIL Expert Datacentre Programme Manager IT-Frontend-Infrastructure IT-Project Management Process Modelling




IT skills
  • Client/Server Systems, LAN/WAN environments, Storage Area Networks
  • Data centre design and operation
  • Development of service offerings, service structures and service processes
  • Service design implementation and operation within a client/server environment based on ITIL
  • IT-governance based on COBIT/Coso
  • Sabarnes Oxley Act (SOx) implementation for IT organisations
  • Business process analysis
Financial skills
  • Budget planning and management
  • Investment planning, cost benefit analysis, cost reduction practices
  • IT cost control
  • Business planning
  • Sales and account management
Management expertise
  • Project management
  • Personnel planning and personnel management
  • Human resource development and career management
  • Team formation and team leadership
  • Budget responsibility
  • Performing competitive market analysis and set up of future strategies
  • Definition, initiation and implementation of service offering strategies in collaboration with sales and executive board
  • Risk management and risk mitigation strategies
  • Problem solving methods
Core skills
  • Ability to lead and work in a team or as an individual
  • Strong organisational skills
  • Customer orientated approach
  • Analytical understanding of complex issues
  • Transparent and solution orientated way of working
  • Highly motivated and eager to learn
  • Strong experience in conflict resolution
  • Fluent in spoken and written German and English

ITSM Process

Supplier & Contract Management
TollCollect, Hemmersbach
  • Evaluation of new suppliers and contracts
  • Establishing new suppliers and contracts
  • Supplier and contract review
  • Contract renewal or termination

Change Management
Universal Music Group
  • Change management support
  • Assessment of change proposals
  • RFC logging and review
  • Assessment and implementation of emergency changes
  • Post implementation review and change closure

Project Management
Universal Music Group,
Airbus, Hemmersbach, TUI Group
  • Project management strategy method and tools
  • Project initiation
  • Project planning and coordination
  • Project control
  • Project reporting and communication

Continuity Management
Universal Music Group
  • Continuity management support
  • Design services for continuity
  • Service continuity training and testing
  • Service continuity review

International Key Account Management
TUI InfoTec
  • Acquisition and sales
  • Customer relationship
  • Customer controlling reviews and reporting

Business Relationship Management
TUI InfoTec
  • Maintain customer relationships
  • Identify service requirements
  • Sign up customers to standard services
  • Customer satisfaction survey
  • Handle customer complaints
  • Monitor customer complaints

Demand Management
TUI InfoTec, Airbus
  • Demand management support
  • Assessment of demands
  • Demand logging and review
  • Transition into service
  • Post implementation review and demand closure

Strategy Management for IT Services
Universal Music Group
  • Strategic service assessment
  • Service strategy definition
  • Service strategy execution

Service Level Management
Wincor Nixdorf Portavis, TUI InfoTec, Universal Music Group
  • Maintenance of the SLM framework
  • Identification of service requirements
  • Agreements sign-off and service activation
  • Service level monitoring and reporting

Configuration Management
Universal Music Group, Airbus
  • Configuration identification
  • Configuration control
  • Configuration verification and audit

Project history


01/2015 – 09/2015
TUI Group
Data Center Migration Project: Migration of 51 Applications from Coventry Data Center into the TUI Data Center in Hannover

01/2014 – 11/2014
Airbus Defence & Space
Windows 7 rollout on ca. 18,000 devices across Europe

01/2013 – 12/2013
Airbus Operations S.A.S.
Windows 7 rollout on ca. 80,000 devices across Europe

01/2012 – 02/2013
Airbus Operations S.A.S.
Development of a rollout management system

04/2011 – 12/2012
Airbus Operations S.A.S.
Project planning and preparation of a Windows 7 rollout on ca. 80,000 devices across Europe, implementation of ZeroTouch migration methods, project preparation of the development of a rollout management system

07/2010 – 03/2011
Airbus Operations S.A.S.
Project study and initiation of a Windows 7 rollout on ca. 80,000 devices across Europe, study of virtualization methods like VDI, virtual applications or session-based desktop virtualization, study of ZeroTouch migration methods, cost benefit analysis

01/2010 – 06/2010
Airbus Operations S.A.S.
Windows XP rollout on ca. 60,000 devices across Europe; project was strongly delayed, out of budget, and of bad quality, application readiness not properly performed

08/2009 – 12/2009
Wincor Nixdorf Portavis
Modification and re-structuring of existing service contracts

09/2008 – 08/2009
Hemmersbach UK Ltd.
Foundation of Hemmersbach UK Ltd., transition of about 120 employees from a service company called HP CDM into Hemmersbach, re-structuring of Hemmersbach UK, preparation of ca. 20,000 devices refresh project for GE across the UK and Ireland

03/2006 – 09/2008
TUI InfoTec GmbH
Account management for all TUI owned airlines and the TUI Scandinavian tour operators, support of the implementation of ITSM processes

07/2005 – 01/2006
Universal Music Group
Business process analysis of the sales department

01/2005 – 06/2005
Universal Music Group
Conception and implementation of contingency and change management, support to implement configuration management

09/2004 – 12/2004
Universal Music Group
Conceptual preparation of the implementation of “Sarbanes Oxley Act” processes within the IT department

01/2004 – 08/2004
Conception and implementation of the ITSM process “Supplier and Contract Management”

03/2003 – 12/2003
Universal Music Group
Introduction of a network and system management tool

08/2002 – 02/2003
Universal Music Group
IT integration of “Koch Music” after merging into Universal Music Group

11/2001 – 07/2002
Universal Music Group
Management of the IT move project within the frame of the relocation of Universal Music from Hamburg to Berlin

10/2001 – 12/2001
Universal Music Group
Recruitment of IT staff for Universal Music for the time after their relocation to Berlin

Time and spatial flexibility

accross Europe, on site Monday to Thursday, Homeoffice (if required) on Fridays 


- 33 Jahre als Projektmanager in IT-Projekten 
- Projektthemen wie
                - Desktop Rollouts bis zu 100.000 Units
                - diverse Formen von Migrationen wie RZ, Server, Anwendungen, Datenbanken
                - Standortwechsel ganzer Unternehmen
                - SW-Entwicklungen, und weiteres mehr
- Projekte in fast 30 verschiedenen Firmen 
- Projekte in mehr als 8 europäischen Ländern
- Prozesskenntnisse in den unterschiedlichsten Branchen wie Automotive, Touristik, Flugzeugbau, Schiffbau, Banken, Musikindustrie, Behörden und weitere
- ich bewege mich seit Jahren auf GF-Ebene bei meinen Kunden 
- Spreche fließend Englisch und gut Französisch 
- beherrsche PM-Methoden prince2, IPMA, pmbook, Prince agil
- bin ITIL zertifiziert und arbeite regelmäßig in den unterschiedlichsten ITSM Prozessen

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