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Adrian John Reynolds


Last update: 06.01.2017

Senior Business Analyst

Graduation: IT & Telecommunications
Hourly-/Daily rates: show
Languages: German (Limited professional) | English (Native or Bilingual) | French (Elementary) | Spanish (Full Professional)


Business analysis,Requirements Analysis,Telecommunications Industry,Business Support Systems,Rating,Agile Methods,Scrum,Billing,Telecommunications,KANBAN,Visio

Project history

Solution Manager
01.2010 - 07.2011
Prepared and delivered business, technical and architectural presentations to potential and existing customers throughout Latin America regarding new features and solutions.
Spearheaded OCS and Convergent Charging feature prioritisation activities.
Assisted in the development of the overall product strategy; worked with stakeholders across the organization to ensure the product strategy met the needs of clients in the region.

Senior Product Manager
09.2008 - 12.2009
Played a key role in the formulation of product strategy in the Charging Business Unit.
Defined the OCS product roadmap in addition to leading the delivery of complex solutions.
Drove the delivery of product change, including analysis, definition and documentation of business and functional requirements.

Product Manager
01.2004 - 08.2008
Activities included dimensioning and pricing, bid preparation, Sales support, customer meetings, product presentations at all levels
Managed all aspects of the productisation process, including the production of sales and marketing materials for specific products and releases
Managed technical aspects of third party vendors e.g. compatibility, end of life issues, etc.

Telefonica / o2 Germany
Service Design Engineer
10.2001 - 12.2003
Designed Intelligent Network (IN) and messaging value-added services (VAS). Responsible for End-to-End delivery of VAS projects from business case preparation through requirements capture, design, development, test and implementation. Selected vendors based on successfully completed RFI and RFQ processes. Participated in contract negotiations with vendors. Launched a number of key products and services

Telefonica / o2 Germany
IT Systems Administrator
01.2001 - 09.2001
Responsible for Unix servers’ maintenance and operation. Carried out performance optimization and testing. Managed the rollout of system upgrades. Created automated shell scripts for notifying server issues. UNIX file manipulation and bash / c shell scripting.

Operations Engineer
09.1999 - 12.2000
Installed and configured SMSC servers on customer’s sites throughout EMEA and in Latin America. Carried out product support and maintenance, that involved troubleshooting, debugging and testing. Liaised with customers and internal stakeholders to analyse and report enhancements. SS7, Oracle RDBMS, UNIX system administration

Customer Service Engineer
01.1998 - 09.1998
Provided customer service by phone and email to EMEA region

Local Availability

Only available for the countries Ireland

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