Profileimage by Anonymous profile, Service designer, ITSM Specialist, Business developer

Younes y.elkasri


Last update: 24.01.2017

Service designer, ITSM Specialist, Business developer

Graduation: Master Degree
Hourly-/Daily rates: show
Languages: Arabic (Native or Bilingual) | English (Full Professional) | French (Full Professional)


I am a confirmed ITSM Consultant, ITIL V3 certified (OSA,SD,SO) and Cobit5 , i also have a background experience as software functional architect. I care about designing amazing services that deliver value to the stakeholders, simply by keeping in mind that, a good service must deliver a solution as utility by considering the warranty aspect as well. You would hire me to: Conduct operational process assessments Road Map planning and Process Design Workshops. Develop IT Service Management options and recommendations tailored to specific environments Assist in the development and implementation of ITSM solutions using best practices frameworks such as ITIL, COBIT lead operational process improvement projects and implement IT best practices Analyze, develop, diagram, document and implement ITSM Operational Processes

Project history

  • Business Relationship Manager / Project Manager / ITSM Consultant | EasyShair /  QuickTech
  • Business Relationship Manager / Service designer /Project Manager | Lebordeluche
    June 2014 - May 2016
  • Consultant / Trainer | FIRSTBORN Engineering / Quint Wellington Redwood Affiliate
    January 2010 - May 2014

Time and spatial flexibility

Internationnal scale

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