Process Analysis Systems Analysis Project Management Requirements Tech Design Docs UAT

Victoria Baldwin
Loveland, CO/Priest River, ID § 303-520-4068
1VictoriaBaldwin@gmail.com § https://www.linkedin.com/in/victoria-baldwin-18510425/
Business Systems Analyst § Operations Analyst
INSIGHTFUL § KNOWLEDGEABLE § DRIVEN
Detail oriented with exceptional people skills.  A strong work ethic, everything you do is a reflection of you.  Highly trained professional that enjoys sharing that knowledge with others. Working independently or with a team all challenges welcome they are the fruit of insight and learning.   
SELECTED CAREER HIGHLIGHTS
§ Design, Develop and populate a global knowledgebase with only three months to complete and a workforce spread across three continents. Able to collect, organize, format and load all level 1, 2 and 3 knowledge articles.   
§ Gathered requirements for Sales and Marketing system and data warehouse simultaneously. Projects which kicked off two weeks apart and launched on time and under budget by $75,000.      
§ Launched a complete and comprehensive review of all internal business processes for two core areas of the business. Recommended changes adopted and ultimately saved the company $7.2M annually in lowered head count, systems retirement and system maximization.       
Core Competencies
§ Business Systems Analysis               § Databases & Data Warehousing     § Process Analysis
§ Process Reengineering                      § Financial Analysis                                  § Financial Reporting
§ Asset Management                            § Portfolio Management                      § Systems Analysis
§ Project Management                         § IT and Business Process                     § Data Analysis
§ Data Acquisition                                                                                                            § Data Mining
Professional History
Consultant/Independent Contractor                                                                                   Nov 2017 - Present
Business Analyst, Project Manager, Process Analysis
Providing clients with systems, process and project analysis to include gap and full assessment.  Complete documentation, requirements, technical design, user test cases, UAT design and management.
Litehouse Foods, Inc. Sandpoint, ID                                                                                              Sept 2016 – Nov 2017
Business Systems Analyst
Consumer Packaged Goods company specializing in fresh to table salad dressing, headquartered in the US and doing business across North and South America.
Business and Systems Analysis representative for the business, all Project Management company wide and vendor management for all IT involved initiatives.

• Creation and re-engineering of business processes for multiple departments, for reduction of manual efforts and improved efficiencies, with maximum return on cost reductions in labor, time management and elimination of unnecessary systems and applications, equaling annual cost reductions totaling $700,000
• Data Warehouse and large system implementation projects, from requirements gathering to project planning and management, including test case creation and UAT tracking
• Project Management, creation of PMO standards, processes and documentation for requirements gathering, project oversite, metrics reporting and successful implementations

Agrium, Inc., Calgary/Colorado                                                                                                         Aug 2014 – Aug 2016
Business Systems Analyst/Analyst III
Headquartered in Canada with operations around the world, providing the agriculture industry with Seed, Seed treatments, Fertilizers and services to help farmers maximize food production for the globe. 
Business and Systems Analysis representative for the organization, process analysis and improved communication for the various operations across the globe.  Extensive travel to facilitate requirements gathering and process mapping.

• Creation of business processes for several groups within IT that previously had none, providing a reduction on average of 2 minutes per caller and time savings across other groups quantified in development turnaround times and process improvement times for a total reduction in headcount of 5.  Total measured savings of $7.2 Million annually
• Service Desk Transformation Project/Shift Left Knowledge and Process review and execution
• In depth reporting and analysis of IT metrics for new processes and team reviews to include trend analysis and volume by location for re-allocation of resources to meet demand.
• Business Requirements gathering and documentation, User Test Case creation and execution, Technical Design documentation

Independent Contractor (Various Companies)  (contiguous U.S.& Abroad)                 Sept, 2010 – Jul 2014
Data Analyst, Systems Analyst, Financial Analyst & Process Analyst
Contracted with many companies around the world on projects that ranged industries and complexity.  Providing Project Management, Business Analysis, Process Analysis, Financial Analysis and Data Analysis. 
Managed projects and teams ranging from three to forty across departments and functionalities.  Organization and effective management of budgets, resources, tracking deliverables and regular metric reporting on progress and achievement.

• Comprehensive analysis of data for projects ranging from creation of Data Warehouse to Data Clean up
• In depth analysis of current work flow processes for re-engineering, to increase productivity and allow for cost reductions, lowering headcounts for clients from 1 to 23 and improving efficiencies for savings measured from a few hundred thousand to $2.4 Million for various clients
• Extensive documentation from Business Requirements to Technical Design documentation

Alliant National Title Insurance Co., Longmont, CO/TX                                                         Sept. 2005 – Aug 2010
Operations Analyst/Office Manager/Data Analyst
Title Insurance Company providing services in markets across the United States.  
Managed offices in Colorado and Texas with the later addition of Florida and Illinois, managed office budgets, recruiting, hiring and training of new staff. Operational analysis and reporting for the overall business and data analysis for maximized ROI and risk mitigation.

• Provide comprehensive analysis of projection data as well as actual

• Created all policies and procedures for Office Management, the National Processing Center, Remittance, Website Administration, etc.
• Define and direct all new employees and job duties, training and day-to-day operations
• Provide all technical support, training and ongoing enhancements to Website, web systems, Accounting systems, remittance systems and general PC and Network systems

Key Equipment Finance, Superior, CO/OH                                                                                            Apr. 2001 - 2005
Senior Portfolio Analyst

• Responsible for Regulatory reporting for both Domestic and International portfolios totaling $43 Billion in assets
• Provide analysis of credit quality throughout portfolios
• Review of credit decisions and risk ratings related to newly booked business and all credit reviews, per policy guidelines
• Improvement of reporting templates, databases and reports to management and Corporate HQ.

Early Career Highlights: Rhythms NetConnections, FMAC, Greenwich, CT/NYC, Sybase / AirTouch Communications, Chase Manhattan Bank, Eastman Kodak Company (Health Sciences Division)
technology snapshot
Oracle, SAP, PeopleSoft, Hyperion, SalesForce, ServiceNow, Ross, SharePoint, Microsoft Project, Jira, Smartling, Visio, Websites, Cloud based Libraries and knowledge bases
education
A degree in Business Administration and a degree in Computer Science
Certified in most Microsoft products for Expert User and Trainor
Bonded for work in the United States for all Insurance and Financial industries