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Profileimage by MANPREET MITTU Leadership role Technology & Operations, IT Infra mgmt, Global Support/Delivery Manager - NOC, IT from Mumbai

MANPREET MITTU

Mumbai
available

Last update: 06.09.2022

Leadership role Technology & Operations, IT Infra mgmt, Global Support/Delivery Manager - NOC, IT

Graduation: Bachelors in Engineering
Hourly-/Daily rates: show
Languages: English (Full Professional)

Keywords

Attachments

ManpreetCV_JAN21.pdf

Skills

Cloud, AWS, EC2, S3, ITIL framework, Unix/Linux/Windows, Data centre, Unix servers, Software development, Mail Servers MS-Exchange 2003, Sendmail, DNS, FTP, Apache, NFS, LDAP, ADS, IT Security, Firewall, Linux, Sonicwall
Project Management, Program Management, Process Design ITIL framework, Incident, Problem and Change Management, SLA, KPI, Monitoring and reporting, Asset Management, Suggest Tools

Project history

04/2018 - 02/2019
Head of IT & Operations
Anibrain Digital Technologies Pvt Ltd (Internet and Information Technology, 500-1000 employees)
Movies, Motion Pictures, VFX Creation for Hollywood Movies
CTO Head of IT & Operations ( Team size - 25 ) - Program Management
* Business Strategy Plannings, Prepare IT budgets, Customers to get Optimized Solution.
HOD * Change Management and manage Technical Teams : Coordinating for Incidents, Problem and Changes,
24x7 Monitoring, Incident, Problem and Change Management with Level1, 2 and 3 Technical support
teams. Conflict management, People management, Building high performance team.
Mangr * Stakeholder Management : Working with multiple Projects to understand the requirements and bring
solutions to requirement together with Team and Vendor Liaison
IT Sup * Customer Relationship and Escalation Management, Incident, Problem and Change management
Proc * Managing yearly budget of nearly $5M
IM

DIR

IT
Supp
Proc




VP




IT Supp
NOC
Appl
Proc
12/2016 - 03/2018
Director - Technology and Operations ( Consultant )
Meticulous Ventures Pvt Ltd (Internet and Information Technology, 10-50 employees)
Start-up Organization in New Delhi working in IT Software Development and Support.
CEO Director - Technology and Operations ( Consultant )
* Planning and Executions : Aligning the IT strategy with Business Strategy, Prepare IT budgets, gather IT
requirements from Customers to get Optimized Solution designed in Cloud.
* Budgeting : Costing, Budgeting, Controlling IT and HR Capex and Opex cost.
IT Mgr * Technical : Worked on Amazon AWS - EC2, S3, ELBs, Auto-Scaling, Cloudfront, Cloudwatch
* Stakeholder Management : SLM meetings with Customers and Internal Stakeholders.
05/2012 - 11/2016
Global Support/Delivery Manager - NOC, IT, Procurement, DB
Tomtom India Pvt Ltd
Europe's leading Company in GPS Navigation and Maps creation for the world, works with almost all brands in
the Automotive Sector, having global strength of 4000+ employees.
Global Support/Delivery Manager - NOC, IT, Procurement, DB
* Worked in Site Leadership team for aligning IT strategies to Corporate and Business strategies with Strong
COO exposure in handling and Streamlining Operations and Technical Programs
* Project and Program management for NOC, IT & Service Desk support, Infrastructure,DB & Application
support and Procurement teams. ITSM Framework and seek areas sof Improvement.
GSM * Budgeting , Accounting, Learning & Developments, Strategic decisions, Identify and Implement
Improvement plans to achieve Organizational goals and C-SAT
* Transition Management: Transitioned 24x7 NOC Operations Project from Amsterdam, Belgium and
Bangalore to Pune. Created the entire NOC team of Level 1 and 2 Technical support
* Technical and Audit : Data Center setup and Migration, Hosting Database and Applications, Managed
Services for Internal and External Customers, KPI measurement, Identify Risks and planning for responses,
Internal auditing of Policies and Processes, identifying NCs and areas of improvement.
* Team Management - Managed and built a high-performance Technical team at different levels of support.
Responsible for Performance, Appraisals, Growth and overall Team building.
06/2008 - 11/2010
Deployment/Delivery Manager
Tech Mahindra Ltd.
Telecom Giant in India partnered with AT&T, British Telecom, presence in over 66 countries
Deployment/Delivery Manager
* Virtual PMO : Work with multiple Project Management teams in US to build IT Infrastructure for various
Clients. Understanding SOW, requirements and assigning resources for each project.
* Budgeting, Accounting, Learning & Developments, Strategic decisions, Identify and Implement
Improvement plans to achieve Organizational goals and C-SAT
* In-depth knowledge and worked closely with IT, Helpdesk, Incident, Problem and Change Management.
* Team Management : Responsible for Career development plan, Appraisals, Conflict Management, People
management, Creating Process and implementing best Practices on the basis of ITIL framework.
02/2007 - 06/2008
Sr. IT Executive / Project Lead
Azingo Soft Solutions
A small startup Organization grew from 30 to 300 employees and later taken up by Motorola
Sr. IT Executive / Project Lead
* IT Infrastructure Project Management, Prepare DRP/BCP, Propose and Design Technical plans and
Implement new technologies in the Organization for delivering value to Internal and External customers,
Vendor liaisons for Hardware procurements, prepare SLAs and OLAs.
* Setup ODC for Samsung with CCTV and Cameras, and separate network for ODC team.
* Setting up In-house Data Center hosting 50+ Servers and applications, Migrations etc.
* Team Leader : Managing a team of 5 IT resources both Technically and Functionally.
12/2005 - 01/2007
Systems Engineer
3DPLM Software Solutions
Headquartered in Paris, Dassault Systems had over 15000 employees spread over 180 locations.
Systems Engineer
* Technical and Team :Worked as Systems Engineer (Unix/Linux/Windows). Monitoring and administration
of data transferred through Satellite and MPLS technology. Providing Technical L4 Support for all OS
* Manage SLAs & uptime deliverables from the in house data centre.
* Managed overall IT & service delivery globally interacting with multi-cultured European & US IT teams
* Monitoring and maintaining all Unix servers across globe remotely.
09/2004 - 09/2005
Senior Systems Administrator
Vertex Software
An IT company in Software development and Support having over 1000 employees.
Senior Systems Administrator
* Support : Single Point of Contact for IT Support for Organization and Customers in Japan.
* Team Lead : Worked as Sr. Systems Admin leading a team of 5 people.
* Technical and Audit : Mail Servers MS-Exchange 2003, Sendmail, DNS, FTP, Apache, NFS, LDAP, ADS,
Domain Logon, IT Security and Firewall Installation and Configuration on Linux. Worked on Sonicwall
3600 Firewall, Internal Auditor for CMMI-Level 3 audit.
07/2000 - 08/2002
Jr Systems Administrator
Caliber Technologies

Certifications

PMP
PMI
2020
AWS SA
AWS
2020

Local Availability

Only available in these countries: India
Current Location - Pune, India
Available for Travel - Anywhere, Anytime (Preferably to EU, US, UK, AU and English Speaking Counries)

Other

Seeking Leadership roles in IT Infrastructure management, Service Delivery, Project/Program Management, ITIL Consultation, Implementing New Processes, Tools and Procedures. Helping Organization to achieve standardizations.

Available to join IMMEDIATELY and willing to relocate anywhere in the World. Currently based in India.

Prefer ENGLISH speaking projects but open to learn Foreign language too.
Profileimage by MANPREET MITTU Leadership role Technology & Operations, IT Infra mgmt, Global Support/Delivery Manager - NOC, IT from Mumbai Leadership role Technology & Operations, IT Infra mgmt, Global Support/Delivery Manager - NOC, IT
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