Profileimage by Satish Rayala Citrix, System Administrator, System Administrator-Desktop L2, Customer Support Engineer from Hyderabad

Satish Rayala


Last update: 06.09.2022

Citrix,System Administrator, System Administrator-Desktop L2, Customer Support Engineer

Graduation: Bachelor Of Technology
Hourly-/Daily rates: show
Languages: English (Full Professional)




Windows 2003/2003R2/2008/2008R2, Citrix, VMware, Microsoft Windows, Xenapp, Citrix Xenapp 4.5/5.0/6.0 and 6.5, Citrix Xendesktop 3.0/4.0/5.0/7.0/7.5/7, XX, Citrix Provisioning Services, Citrix Xen Server 6.0, Citrix Application Streaming, desktops management/ AppDna, VDi-in-a Box, Citrix Profile Manager, Citrix Netscaler MPX, VPX models, Citrix Secure Gateway/Access Gateway deployments, GSLB, High Availability Configurations, Netscaler, VMware Vsphere 4.0/4.1, VMware Virtual Desktop Infrastructure using View 2.0,4.0 and 5.0, VMware DRS, Virtual Machine Management, Microsoft, Operating systems, Build, Configure Windows Server 2003/2008 and 2008 R2, Active Directory, DNS, DHCP services, Microsoft Hyper-V 2008/2008R2, Microsoft Remote Desktop Services (RemoteApp), System Center Virtual Machine Manager 2008, System Center Configuration manager 2007 R2/2010, System Center Operations Manager 2007R2/2010, Hardware, IBM Infiniti series servers, Cisco UCS, HP GL/BL series servers, Blades, Dell Poweredge 29XX series Servers, Cisco Unified Computing System, Netsclaer MPX5500, Virtualization, Xendesktop, Compatibility testing, UAT, Application, Citrix farm, windows 7, ITIL, Printers, Xendesktop 7.5, Windows 2003, laptops, Windows 2003 servers, backups, Intranet, VNC, Outlook, windows server 2003, network security, Compaq, peripherals, LAN

Project history

01/2009 - 12/2020
Lead SME-Windows-Citrix VDI and Virtualization Services
Experienced Industry : Manufacturing/Retail/Banking/Technology/Telecom/Financial/Service Based

* Assessed the Current Citrix Environments and Provided solution to optimize the environment by
applying best practices
* Worked on the planning, designing and implementation of Citrix Xendesktop environments
* Application Compatibility testing for applications for Xenapp and Xendesktop Environments
* Developed Test plan and Coordinated for UAT and lead them
* Involved in Planning, designing and Implementation of Citrix Xenapp/Xendesktop based solutions
* Provided design for New Citrix Xenapp Infrastructure / Migrations
* Provide L3 level support for Citrix technologies and handle High Severity Calls on
* Support Citrix, VMware, Microsoft, Application Support and troubleshooting in Citrix farm
* Expertise on Citrix Xendesktop 7.Xand Xenapp 6.5 Environments
* Setting up User environment, Offshore Deployment Center setup
* Installation of new servers, Desktop Hardware for specific Projects
* Microsoft windows 7/10 Migration -Assessment and readiness check for VDI and Physical Infra
* Planning and testing the application Virtualization for various new application releases
* Deploying and building virtual machines as per business requirement
* Develop Patch Deployment plan and Ensure Smooth patching on Entire Citrix infrastructure

* Prepare /Review on Technical Documentation for Production & Pilot Environments of Citrix and
application Infrastructures
* Conduct Technical training on Citrix Xenapp, Xendesktop
* Coordinate with the Hardware, network and storage teams for the environment setup
* Organize regular customer / Team meetings and report business progress
* Vendor management

Service Delivery Management :

* ITIL based Service Desk management
* Monitoring SLA violations
* Preparing daily, weekly and monthly activities checklist and reports
* Monitoring team shifting chart and planning
* Problem management, Root Cause Analysis
* Handling escalations from within the team and the customer
* Monitoring the existing processes and identifying and recommending for related changes
* Providing Multi vendor Co- Ordination Desktops, Printers and Voice networks to get better
outcome of them
* Conducting regular review meetings and getting feedback from the users
* Client Interaction in understanding business process and technical requirement and
Key Accomplishments:

* Migrated Xenapp 6.5 environment to Xendesktop 7.5 Environment for an US based customer with
1500 User base
* Designed and Deployed 2500 User base VDI solution to an UK based Customer
* Designed and Deployed Xenapp Solution for a UK based Beverages Industry customer for 500
* Involved in Xenapp solution design for a Banking industry customer for 1500 User base in Europe
* Designed and Deployed Xenapp 6.5 New environment for an Canada based Banking customer

06/2007 - 12/2008
System Administrator
Client:ITC Ltd, Hyderabad
Project:Infrastructure Services Support

* Maintained L2 Level Support Team consisting of 8 Members and 24*7 Support to the client
* Designed and Implemented Windows 2003 based Active Directory solution for 800 Users
* Designed and Implemented various Group policies and Secured the work location using the group
* Maintained the Total IT Infrastructure of company computer systems including servers,
workstations, laptops, printers and multimedia equipment.
* Provided Support for Administration of Windows 2003 servers
* Maintained inventory of IT assets& Vendor Management
* Maintained system tape backups and implemented disaster recovery plan
* Maintained servers, PC's, workstations and Network Printer {HP 2200, 2300, and 3000}
* Provided support through Help Desk to End-users for hardware, software and Windows operating
* Maintained corporate Intranet and Internet sites
* Supported remotely using VNC remote tools.

06/2006 - 05/2007
System Administrator-Desktop L2
Client:Thyssen Krupp Industries ltd
Project:Infrastructure Services Support

* Involved in Configuring MS-Outlook , Managing users profiles, user groups, user data and

* Administrated windows server 2003 based Active Directory
* Maintained network security policy, address server security issues and applied appropriate
security patches and upgrades.
* Involved in Providing recommendation to purchasing IT assets (servers, pc's, laptops, printers
other computer hardware and software)
* Maintained the availability of company computer systems including servers, workstations,
laptops, printers and multimedia equipment
* Maintained inventory of IT assets

06/2006 - 05/2007
Customer Support Engineer
Client:HCL Internal
* Involved in Installing, configuring and troubleshooting of Desktops like HP, HCL, Compaq Etc to
various HCL clients
* Involved in Configuring, installing drivers and troubleshooting of various PC's peripherals and LAN
* Managed and Maintained the Printers, Scanners and Monitors

Local Availability

Only available for the countries India
Profileimage by Satish Rayala Citrix, System Administrator, System Administrator-Desktop L2, Customer Support Engineer from Hyderabad Citrix,System Administrator, System Administrator-Desktop L2, Customer Support Engineer