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Profileimage by Andreas Tuerkner IT Service Manager, Operations Manager, Transition Manager, Contract Manager, Geschäftsführer from Puchheim

Andreas Türkner

Puchheim
partly available

Last update: 28.02.2024

Service Manager, Operations Manager, Transition Manager, Contract Manager, Consultant

Graduation: not provided
Hourly-/Daily rates: show
Languages: German (Native or Bilingual) | English (Full Professional) | French (Elementary)

Keywords

Attachments

CV-Tuerkner-english-V5_200623.docx
CV-Tuerkner-german-V5_200623.docx

Skills

In addition to ITSM based skills (ITIL V4, ISO and COBIT) my core competencies are:
  • The ability to conceive the interests of stakeholders and to enforce their demands
  • Analysing and optimizing inefficient structures
  • Negotiation and mediation skills
  • Ability to work in and lead teams
  • Experience in working in multinational environments
  • Entrepreneurial thinking
  • Strong focus on results
 
  • Interim Management
  • Senior Management Consulting
  • Service Management
  • ITIL Managing Professional V4 (AXELOS)
  • ITIL Expert V3 (APM)
  • ISO20000 Service Management
    • Consultant / Manager Certificate in ITSM (TUEV/EXIN)
    • Internal Auditor (TUEV)
  • ISO27000 ISMS
    • Prof Cert - Governance, Risk & Compliance (TUEV)
    • Prof Cert - Secure Business Environment (TUEV)
    • Auditor Certificate in ISMS (TUEV)
  • COBIT 4.1 Practitioner & COBIT 5 Foundation
  • Project Management (agile)
  • SIAM

Project history

10/2021 - Present
Consultant for Contract Management, IT-Operations and Process Improvement
CANCOM ICT Service GmbH (Public service, 500-1000 employees)
  • Analysis of the service description in the context of the outsourcing contract (ministry)
  • Creation of syntheses from contract analyses
  • Process analysis and redesign for various operational departments
11/2013 - Present
Managing Director
Verity Products GmbH (Consumer goods and retail, < 10 employees)
  • Business & IT Consulting Services
  • Commodity Trading
10/1993 - Present
Business Owner
at IT Consult (Internet and Information Technology, < 10 employees)
IT Consulting Services
07/2022 - 11/2022
Project Manager / Consultant „DLD Nearshoring“
Bank regulated environment (Internet and Information Technology, 500-1000 employees)
  • Analysis and evaluation of the process model
  • GAP-Analysis (Sourcing readiness) and process analysis
  • Process documentation
  • Control and evaluation of business requirements
  • Monitoring of the service provider / nearshoring partner
09/2021 - 09/2021
Advisor for contractual matters / Transition Manager
Cancom SCS GmbH / Telefonica (Internet and Information Technology, 500-1000 employees)
Consultancy services for the transition of Cancom SCS GmbH related services and processes from incumbent client to following client in context of general contractor change at Telefónica
Key responsibilities:
  • Project Transition Manager
  • Project Manager for various dedicated sub-projects
  • Consultancy services for executive board of Cancom SCS GmbH
  • Definition of the contractual outlines between Cancom SCS GmbH and new client
  • Consultation on contract adjustments and amendments

Achievements:
  • Successfully proposing contract outline for the benefit of Cancom while maintaining the project scope
  • Significant involvement in achieving multiple contract extensions
  • Contractual project fulfilment without penalty payments
  • Successful execution and completion of sub-projects in time & budget
09/2017 - 09/2021
Consultant for Contract Management, IT-Operations and Process Improvement on Senior Management Level
Cancom ICT Service GmbH / Telefonica (Internet and Information Technology, 500-1000 employees)
Key responsibilities:
  • Contract execution and review
  • Development of contractual conditions and claims against the client
  • Preparation of contract amendments (reg. project scope and contract)
  • Develop and implement strategies for further cost reduction
  • Drafting of quotations for IT-projects and Business Development

Achievements:
  • Additional cost savings of approx. 7% p.a. enforced by adjusting operations model
  • Enabled further staff reduction through service optimization
  • Additional claims because of the identification of contractual omissions (appr. 5% p.a.)
  • Key role in the processing of a tender for outsourcing project esp. operational, security and transition concept design and participation in the commercial evaluation of the tendered services
02/2016 - 03/2016
Business and IT Process Consultant
Cancom NSG GmbH / Telefonica (Internet and Information Technology, 1000-5000 employees)
Key responsibilities:
  • Advise the Cancom NSG GmbH executive board in project strategy “Telefónica”
  • Consult Cancom NSG GmbH “Telefónica o2 Project” esp. regarding operations, ITIL framework and ISMS related issues

Achievements:
  • Successful handover of project lead and project management without detrimental consequences for the ongoing project
08/2008 - 02/2016
Operations Manager Desktop Server Services / Service Delivery Management
Cancom NSG GmbH / Telefonica (Internet and Information Technology, 1000-5000 employees)
Responsible for IT-Operation and Profitability “Project Telefónica” (Palermo DS)
Key responsibilities:
  • Managing outtasking contract
  • Ensure operation according to contractual obligations
  • Vendor Management / Contract Management
  • Quotation Management
  • Ensuring compliance according to IT-Standards, esp. ITIL Service Manager V2 & Expert V3, ISO20000 and ISO27000
  • Ensure continuous improvement of service quality and cost optimisation
  • Project quality management and optimisation
  • Acquisition and management of numerous sub-projects

Achievements:
  • Implementing cost-effective organizational structure
  • Forming of efficient teams by teambuilding and promoting ownership mentality
  • Exceed initial EBIT forecast by a factor of 8 after 3 years of optimization
  • Reduction of staff by 40% while maintaining efficiency within the first 2 years of an 8-year contract
  • Successful cost reductions with third-party service providers by 10% on average
  • Avoiding penalty payments by exceptional work performance and negotiation when necessary
  • Successful expansion of the scope of the contract by integrating further services and additional projects
10/2015 - 01/2016
Senior Project Manager
Canncom NSG GmbH / MTBD GmbH (Internet and Information Technology, 1000-5000 employees)
Project "IDo" (MTBD GmbH (MAN Truck und Bus Deutschland))
Project objective:
  • Planning of Hardware Refresh Clients (2600) in time at approx. 180 sites
  • Planning and set-up of Installation environment and logistics
  • Set-up of an agile Project Management Organisation

Achievements:
  • Accomplishment strictly in time and budget
  • Promoting Cancom's reputation as a service provider to customer
04/2008 - 07/2008
Transition Manager
Cancom NSG GmbH / T-Systems IDS GmbH /Telefonica (Internet and Information Technology, 1000-5000 employees)
Service Transition "Project o2"
Key responsibilities:
  • Full understanding of complex outtasking contract
  • Assess environment in relation to outtasking contract
  • Address findings to the customer and tracking of results (OPL)

Achievements:
  • Full coverage of complex outtasking contract
  • Successful transition and perform change of control in time and budget
  • Evaluation of existing organizational structures and identification of key personal for take-over
12/2007 - 04/2008
ITIL Consultant
Continental Software GmbH (Internet and Information Technology, < 10 employees)
Review of “ITIL Service Manager” (Red Badge) Training Material
12/2006 - 10/2007
Project Manager, Project Development
Biergarten China Ltd. (Other, < 10 employees)
Key responsibilities:
Development of Concept and Business Plan for Beer Garden in China (Chengdu)
Project Management during realisation
Working in Germany and China
10/2005 - 12/2006
Project Manager
CFBM Systems GmbH (Internet and Information Technology, < 10 employees)
Project Management – Implementation of Inventory Software (ITIL Standards)
05/2004 - 08/2004
Team Lead
Swissport International Ltd. (Transport and Logistics, 500-1000 employees)
Interim support of a multi-site networking project (Switzerland/Germany)
01/2004 - 05/2004
Process Consultant
Münchner Rück AG (Insurance, 5000-10.000 employees)
Consulting for Incident Management und Problem Management
03/2003 - 12/2003
Technical Editor
AvCraft GmbH (Other, 1000-5000 employees)
Key Responsibility:
Implementation of editorial changes to the technical documentation for the DO728
01/1998 - 07/2003
Team Lead – Incident-/Problem-/SLA-Management
BMW AG (Automotive and vehicle construction, >10.000 employees)
Service Koordinierung (Operations Manager)
02/1996 - 02/2003
Technical Editor
Dornier Fairchild GmbH (Other, 1000-5000 employees)
Key Responsibility:
Team lead of a team to implement editorial changes to the technical documentation of the DO328
10/1995 - 12/1997
Project Manager / Team Lead
BMW AG (Automotive and vehicle construction, >10.000 employees)
Operational 2nd level support over several BMW sites
Successful realisation of several sub-projects
Team Lead

Certifications

ITIL V4 – Managing Professional
AXELOS
2022
COBIT V5 - Foundation
APMG
2013
ISO 27000 - SBE
TÜV
2012
ISO 27000 - GRC
TÜV
2011
ISO 27000 - Auditor Certificate in ISMS
TÜV
2011
ISO 20000 - Internal Auditor
TÜV
2010
COBIT Practitioner 4.1
ISACA
2010
ITIL Expert V3
APM
2009
ISO 20000 - Consultant / Manager Certificate in ITSM
TÜV/EXIN
2009

Local Availability

Open to travel worldwide
Availability: short-term
Remote work preferred - willingness to travel given - worldwide

Looking forward to hearing from you.

Other

Business liability insurance (5Mio €)
Profileimage by Andreas Tuerkner IT Service Manager, Operations Manager, Transition Manager, Contract Manager, Geschäftsführer from Puchheim Service Manager, Operations Manager, Transition Manager, Contract Manager, Consultant
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