L2 Support Engineer
NATO
Keywords
Skills
Siebel Analytics 7, Databases Oracle 11g, MS SQL Server 2008R2, Oracle SQL Developer, Windows Family, Basics, VMWare, PL/SQL, OBIEE11g, SQL Developer, OBIA 7.9.6.4, OBIA 11.1.1.x, QC, Oracle, MSSQL, SAP, BO, BODS, ERP, Oracle Apps R12.1.x, Excel, ServiceNow, script, SCRUM, Agile, Coding, Oracle EBS 12i, Oracle EBS, xml, Install Base, Alert, XML Publisher, Oracle EBS 11i/12i, Oracle 11g, Oracle Workflow, Oracle Report/Form 10g, OAF, JDeveloper, Shell, Scripting, Toad, Windows 10, laptops, tablets, Windows XP to Windows 10, surface pro, Microsoft Outlook, Outlook Express configuration, backup, VPN, network printers, DNS, DHCP, Active Directory, user accounts, access rights, VNC Server, Ammy Remote Software, Remote Desktop, Antivirus, backend, frontend, peripherals, Windows 2000, Linux, Ubuntu, Windows XP, Windows 7, Data Migration, Barcode, printers, PCs, VB Script, SATA, remote server, outlook, windows 2008/2012 Server, Altiris, windows 2008R2 Server, Active Directory Server 2003 R2, Radius Server, Cisco, exchange 2003, communication devices, microsoft windows, XP, Vista, Microsoft Windows 2003/2008 Server, Small Business Server 2011, shared folders, wireless networks, local area networks, defragmentation, virtual memory, spyware, Data Recovery, WiFi, network connection, ms office, routers, DVD burning
Project history
01/2019
-
04/2021
* Oracle EBS 12i technical support Oracle EBS upgrade from R11i to R12i
* Work together with functional analyst to figure out functional solution, propose technical
solutions.
* Design, develop, implement, test, and deploy technical solutions to meet functional
requirements.
* Key developer for Oracle EBS upgrade project from R11i to R12i: remediate reports, xml
publisher, workflow, form personalization for financials, order management, Procumbent,
inventory, TCA, and Service Contract modules.
* Job includes: XML Publisher Oracle reports, workflow, form personalization, OAF, data
interface.
* Module: Financials, Order Management, Inventory,HR Procurement, iProcurement, Service
Contracts, Install Base and Alert.
* Technique used: XML Publisher, Oracle EBS 11i/12i, Oracle 11g, PL/SQL, Oracle Workflow, Oracle
Report/Form 10g, OAF, JDeveloper, Shell Scripting, Toad.
* Work together with functional analyst to figure out functional solution, propose technical
solutions.
* Design, develop, implement, test, and deploy technical solutions to meet functional
requirements.
* Key developer for Oracle EBS upgrade project from R11i to R12i: remediate reports, xml
publisher, workflow, form personalization for financials, order management, Procumbent,
inventory, TCA, and Service Contract modules.
* Job includes: XML Publisher Oracle reports, workflow, form personalization, OAF, data
interface.
* Module: Financials, Order Management, Inventory,HR Procurement, iProcurement, Service
Contracts, Install Base and Alert.
* Technique used: XML Publisher, Oracle EBS 11i/12i, Oracle 11g, PL/SQL, Oracle Workflow, Oracle
Report/Form 10g, OAF, JDeveloper, Shell Scripting, Toad.
02/2019
-
07/2020
Project Lead
Manpower Agency; London Metropolitan Police Service
Client: London Metropolitan Police Service.
* Manage and oversee the workflow of 15 contract team members requiring daily updates, and
ensuring team members meet daily and weekly targets, or finding resolutions to ensure
achievement of future targets.
* Develop and maintain project schedule on Excel for multi-site cabling and upgrades covering
365 sites within the M25 area of Metropolitan Police.
* Interfacing with customers daily to analyze, develop appropriate schedules, and determine
design requirements.
* Knowledge and experience of ServiceNow.
* Provide level 2 customer support of tickets assigned to the ServiceNow team.
* Configuration/Customization of the Service Now system including workflows
* Uses scripting tools and Service Now functionality, create script to automate routine tasks
being done in ServiceNow
* Provide configuration update support and functionality checking within the development cycle
of Service Now
* Assist developing ITSM roadmap. Analyze and recommend emerging ITSM technologies that can
provide benefit while reducing risk
* Work closely with ServiceNow functional team to build requested items and tasks using
workflows to manage processes from the customer to the fulfillment teams
* Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
* Use SCRUM/Agile development methodologies
* Participate in the full software development life cycle: Analysis, Design, Coding, Testing,
Training, and Operational Support
* Project documentation, project briefs, end stage reports, highlights reports and business
cases.
* Attending daily standup call to brief previous work update to Project Manager and discuss ways
to maximize performance going forward.
* Manage and resolve customer escalations daily. Overseeing ITSCM to provide optimum customer
experience.
* Ongoing training and motivation of the team, understanding the necessity of Continuous
Professional Development.
* Maintain and monitor project timelines and ensure accuracy in reporting of project status.
* Responsible for managing the relationship between process and business teams for project
integration.
* Lead internal efforts to move assigned products through the Product Life Cycle process by
ensuring that all necessary documents and deliverables for cross-functional teams have been
met
Project planning, resource allocation and monitoring, estimating and budget management
* Manage and oversee the workflow of 15 contract team members requiring daily updates, and
ensuring team members meet daily and weekly targets, or finding resolutions to ensure
achievement of future targets.
* Develop and maintain project schedule on Excel for multi-site cabling and upgrades covering
365 sites within the M25 area of Metropolitan Police.
* Interfacing with customers daily to analyze, develop appropriate schedules, and determine
design requirements.
* Knowledge and experience of ServiceNow.
* Provide level 2 customer support of tickets assigned to the ServiceNow team.
* Configuration/Customization of the Service Now system including workflows
* Uses scripting tools and Service Now functionality, create script to automate routine tasks
being done in ServiceNow
* Provide configuration update support and functionality checking within the development cycle
of Service Now
* Assist developing ITSM roadmap. Analyze and recommend emerging ITSM technologies that can
provide benefit while reducing risk
* Work closely with ServiceNow functional team to build requested items and tasks using
workflows to manage processes from the customer to the fulfillment teams
* Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
* Use SCRUM/Agile development methodologies
* Participate in the full software development life cycle: Analysis, Design, Coding, Testing,
Training, and Operational Support
* Project documentation, project briefs, end stage reports, highlights reports and business
cases.
* Attending daily standup call to brief previous work update to Project Manager and discuss ways
to maximize performance going forward.
* Manage and resolve customer escalations daily. Overseeing ITSCM to provide optimum customer
experience.
* Ongoing training and motivation of the team, understanding the necessity of Continuous
Professional Development.
* Maintain and monitor project timelines and ensure accuracy in reporting of project status.
* Responsible for managing the relationship between process and business teams for project
integration.
* Lead internal efforts to move assigned products through the Product Life Cycle process by
ensuring that all necessary documents and deliverables for cross-functional teams have been
met
Project planning, resource allocation and monitoring, estimating and budget management
07/2017
-
04/2018
Team Lead Build Engineer (Windows 10)
Public Sector ( MPS )
Public Sector ( MPS )
Responsibilities:
* Worked under the Supervision of the Program Manager & Project Manager
* Led a team of 10 Build engineers within business units at various sites within the UK and was
involved in scheduled appointments for engineers to carry out the migration of their machines
for the Windows 10 Rollout project.
* Worked in a team which was responsible for the migrating and deploying of desktops, laptops
and surface Pro 4 tablets to over 40,000 users at various sites in UK, from Windows XP to
Windows 10.
* Built /configured/deployed desktops, laptops and surface pro 4 to users at various sites
around the UK
* Communicated feedback from users to project managers, technical teams and other contacts to
ensure on-going project success.
* Worked as an interface between the project delivery team and the deployment engineers.
* Provided on-site field support to clients ranging from installation, servicing and repairing
systems and equipment.
* Identified technical problems, analyzed warranty claims, issued reports, handled customer
complaints, collaborated with Dell and Lenovo service centers, took phone calls from
customers, and reported to senior management.
Responsibilities:
* Worked under the Supervision of the Program Manager & Project Manager
* Led a team of 10 Build engineers within business units at various sites within the UK and was
involved in scheduled appointments for engineers to carry out the migration of their machines
for the Windows 10 Rollout project.
* Worked in a team which was responsible for the migrating and deploying of desktops, laptops
and surface Pro 4 tablets to over 40,000 users at various sites in UK, from Windows XP to
Windows 10.
* Built /configured/deployed desktops, laptops and surface pro 4 to users at various sites
around the UK
* Communicated feedback from users to project managers, technical teams and other contacts to
ensure on-going project success.
* Worked as an interface between the project delivery team and the deployment engineers.
* Provided on-site field support to clients ranging from installation, servicing and repairing
systems and equipment.
* Identified technical problems, analyzed warranty claims, issued reports, handled customer
complaints, collaborated with Dell and Lenovo service centers, took phone calls from
customers, and reported to senior management.
10/2016
-
03/2017
Senior IT Engineer
Blackapple Software Solutions LTD
Blackapple Software Solutions LTD ( India & UK )
Responsibilities:
* Managed a team of twenty engineers in to create a project on ITSM - Information Technology
Service Management.
* Allocated tasks to the engineers regarding Microsoft Outlook, Outlook Express configuration,
backup, troubleshooting
* Managed the Installation of Data card Like VPN Data Card and Reliance Net connect etc.
* Overlooked the maintenance of the computer hardware systems and system assembly.
* Overlooked the maintenance of the assets of pc's and laptops.
* Overlooked the maintenance of installation & configuration of network printers & scanner and
its basic level of troubleshooting.
* Managed all the inventory of PCs Configuring & Managing DNS, DHCP & Active Directory.
* Overlooked the creation and management of the Domain and user accounts as well as assigned
access rights and permission to use internet facility.
* Managed & Monitored the clients' networks.
* Liaised with Vendors to promote the company.
* Responsible for Remote support & Net meting support using the following software: Team
Viewer, VNC Server, Ammy Remote Software, Remote Desktop.
* Responsible for the installation of Antivirus, Patches & Updates from both backend & frontend
* Responsible for the installation of Windows, the configuration, Technical troubleshooting,
support of server Hardware, operating systems, Microsoft application software and peripherals,
Windows 2000, 2003, 2008, Linux, Ubuntu, Windows XP & Windows 7.
Responsibilities:
* Managed a team of twenty engineers in to create a project on ITSM - Information Technology
Service Management.
* Allocated tasks to the engineers regarding Microsoft Outlook, Outlook Express configuration,
backup, troubleshooting
* Managed the Installation of Data card Like VPN Data Card and Reliance Net connect etc.
* Overlooked the maintenance of the computer hardware systems and system assembly.
* Overlooked the maintenance of the assets of pc's and laptops.
* Overlooked the maintenance of installation & configuration of network printers & scanner and
its basic level of troubleshooting.
* Managed all the inventory of PCs Configuring & Managing DNS, DHCP & Active Directory.
* Overlooked the creation and management of the Domain and user accounts as well as assigned
access rights and permission to use internet facility.
* Managed & Monitored the clients' networks.
* Liaised with Vendors to promote the company.
* Responsible for Remote support & Net meting support using the following software: Team
Viewer, VNC Server, Ammy Remote Software, Remote Desktop.
* Responsible for the installation of Antivirus, Patches & Updates from both backend & frontend
* Responsible for the installation of Windows, the configuration, Technical troubleshooting,
support of server Hardware, operating systems, Microsoft application software and peripherals,
Windows 2000, 2003, 2008, Linux, Ubuntu, Windows XP & Windows 7.
05/2014
-
09/2015
Contractor
Hewlett Packard CDS through Synergize Agency-Client NHS (Addenbrookes Hospital Cambridge
Packard CDS through Synergize Agency-Client NHS (Addenbrookes Hospital Cambridge)
Responsibilities:
* Worked as Deployment Engineer, Data Migration Engineer, Build Engineer & IT Team Member for
the replacement & rollout of new & used PC's and laptops
* Deploying Peripheral like Barcode scanners, desktop printers, label & wristband printers,
flatbed scanners, dictaphones
* Build Desktops/ Set up Workstations and dealing with a variety of user requests.
* Rolled out 12,000 PCs, Windows 7 across the Trust to users
* Migrating user profile from XP using VB Script,
* Migrated User profile information restoration to new machine
* Building & Staging Windows 7 ,8 pc's & laptops, 23d,43d, 43t, SATA Label Printers
* Worked on own initiative, followed the lead of the project manager
* Provided desktop support to 12,000 users & Applications Support
* Provided support by floor walking, surveying and dealing with the NHS staff
* Worked remotely using remote server administration tool and adding the pc's and laptops
to different groups in active directory 2008R2
* Trained the new deployment engineers
* Scanned all the PCs, Printers, Scanners, Wows, Laptops, involved in asset management,
* Provided 2nd line, 3rd line server support and user admin,
* Setting up mailboxes in exchange, outlook support.
* Provided support for windows 7,windows 2008/2012 Server,
Responsibilities:
* Worked as Deployment Engineer, Data Migration Engineer, Build Engineer & IT Team Member for
the replacement & rollout of new & used PC's and laptops
* Deploying Peripheral like Barcode scanners, desktop printers, label & wristband printers,
flatbed scanners, dictaphones
* Build Desktops/ Set up Workstations and dealing with a variety of user requests.
* Rolled out 12,000 PCs, Windows 7 across the Trust to users
* Migrating user profile from XP using VB Script,
* Migrated User profile information restoration to new machine
* Building & Staging Windows 7 ,8 pc's & laptops, 23d,43d, 43t, SATA Label Printers
* Worked on own initiative, followed the lead of the project manager
* Provided desktop support to 12,000 users & Applications Support
* Provided support by floor walking, surveying and dealing with the NHS staff
* Worked remotely using remote server administration tool and adding the pc's and laptops
to different groups in active directory 2008R2
* Trained the new deployment engineers
* Scanned all the PCs, Printers, Scanners, Wows, Laptops, involved in asset management,
* Provided 2nd line, 3rd line server support and user admin,
* Setting up mailboxes in exchange, outlook support.
* Provided support for windows 7,windows 2008/2012 Server,
01/2014
-
02/2014
Contractor
Exact IT Solutions - Client Western Education Library Board
Exact IT Solutions - Client Western Education Library Board Northern Ireland
Responsibilities:
* Provided support in re-building desktop and on primary, special and post primary school sites.
* Decommissioning and installing Windows 7on new desktops
* Following clearly defined installation guides and complete post implementation tests
* Applied defined asset management process and procedures
* Provided on-site support to troubleshoot and resolve installation issues
* Worked as a small team as part of a larger program, www.c2kschools.net
* Installing Altiris Software which is used for which boards.
* Installing windows 2008R2 Server.
Responsibilities:
* Provided support in re-building desktop and on primary, special and post primary school sites.
* Decommissioning and installing Windows 7on new desktops
* Following clearly defined installation guides and complete post implementation tests
* Applied defined asset management process and procedures
* Provided on-site support to troubleshoot and resolve installation issues
* Worked as a small team as part of a larger program, www.c2kschools.net
* Installing Altiris Software which is used for which boards.
* Installing windows 2008R2 Server.
09/2013
-
12/2013
IT Support Engineer
Ergo Consultancy
Webtech, Working on Active Directory Server 2003 R2, Radius Server & Cisco Networking
Responsibilities:
* Installing new software and configuring computer systems
* Installing new hardware (servers, printers, computer workstations, etc.), Diagnosing and
solving hardware/software faults
* Provided support microsoft exchange 2003/2007 configuration and administration
* Setting up user accounts, permissions and passwords
* Overseeing security of all systems, especially the internet, and installing antivirus
protection
* Fixing network faults & network maintenance, Patching
* Technical support for people using the network,
* Day to day admin and monitoring of network use
* Making sure all IT meets industry standards & supervising helpdesk staff. .
* Experience of repairing and installing computers, laptops, servers, pinters, scanners.
* Troubleshooting softwares, computer peripherals and communication devices.
* Provided support for windows operating systems such as microsoft windows 2000, XP, Vista,
windows 7 and 8
* Provided Support for Microsoft Windows 2003/2008 Server and Small Business Server 2011
* Provided support in setting up shared folders, printers, calendars, diaries and contacts.
* Installation and configuration of wireless networks and local area networks
* Dealing with correspondence and liaisons with clients via email, telephone or verbal
communications on site or at the office.
Responsibilities:
* Installing new software and configuring computer systems
* Installing new hardware (servers, printers, computer workstations, etc.), Diagnosing and
solving hardware/software faults
* Provided support microsoft exchange 2003/2007 configuration and administration
* Setting up user accounts, permissions and passwords
* Overseeing security of all systems, especially the internet, and installing antivirus
protection
* Fixing network faults & network maintenance, Patching
* Technical support for people using the network,
* Day to day admin and monitoring of network use
* Making sure all IT meets industry standards & supervising helpdesk staff. .
* Experience of repairing and installing computers, laptops, servers, pinters, scanners.
* Troubleshooting softwares, computer peripherals and communication devices.
* Provided support for windows operating systems such as microsoft windows 2000, XP, Vista,
windows 7 and 8
* Provided Support for Microsoft Windows 2003/2008 Server and Small Business Server 2011
* Provided support in setting up shared folders, printers, calendars, diaries and contacts.
* Installation and configuration of wireless networks and local area networks
* Dealing with correspondence and liaisons with clients via email, telephone or verbal
communications on site or at the office.
03/2003
-
08/2012
Remote Technical Support Engineer
Techonwire
09/2011
-
12/2011
IT Support Engineer & Online Sales Agent
S D Kells
S D Kells (Part Time)
Responsibilities:
* Managing the Company website. www.sdkell.com/regatta, from in and out
* Fixing the Printers and the computers
* Dealing with the customer queries and online orders, dispatch.
* Installation and Setup of laptops & desktops, drivers installation,
* Repaired - third party software, registry repair, setting restore points
* PC Tune UP/Optimization - Enhance PC Performance, & Unwanted Files,
* Disk defragmentation, disk cleanup, increase virtual memory, virus and spyware removal.
* Data backup - external data backup,Data Recovery
* Internet - optimize browser setting, repair internet issues, browser upgrades
* Networkingset up home & small business, WiFi network connection, sharing files & folders
* OS upgrading, ms office support,
* Provided remote technical support
* Computer Peripherals - printers, scanners, modems, routers, mouse/keyboards
* CD/DVD burning, file compression & zip.
Responsibilities:
* Managing the Company website. www.sdkell.com/regatta, from in and out
* Fixing the Printers and the computers
* Dealing with the customer queries and online orders, dispatch.
* Installation and Setup of laptops & desktops, drivers installation,
* Repaired - third party software, registry repair, setting restore points
* PC Tune UP/Optimization - Enhance PC Performance, & Unwanted Files,
* Disk defragmentation, disk cleanup, increase virtual memory, virus and spyware removal.
* Data backup - external data backup,Data Recovery
* Internet - optimize browser setting, repair internet issues, browser upgrades
* Networkingset up home & small business, WiFi network connection, sharing files & folders
* OS upgrading, ms office support,
* Provided remote technical support
* Computer Peripherals - printers, scanners, modems, routers, mouse/keyboards
* CD/DVD burning, file compression & zip.
Local Availability
Only available in these countries:
United Kingdom
Willing to relocate anywhere in UK and Europe
Other
To Whom It May Concern
I am writing to express my interest in the Project Manager/Project Co-ordinator position; I believe I am a great match for this job.
I have a Masters in Computer Science, and recently I am certified in Prince 2 and Agile Scrum Master. I’m looking for an opportunity for a Project Manager/Co-ordinator role, where I can use and develop the knowledge and skills I have gained through studies and experience.
My current project is Windows XP replacement. The role encompasses managing a team of 15 contract team members, allocating sites and schedules for engineers to replace windows XP machines on 365 sites surrounding M25 area. Holding each member accountable for their daily and weekly performance, and ensuring they reach/exceed targets set, or discussing why they have not/cannot meet the targets and how to improve. Daily updates to project manager, and daily stand-up call to brief project manager on previous day’s work, and discuss the days schedule and how to improve on the previous day’s performance. Interfacing with customers to conduct analysis, develop appropriate schedules, and determine design requirements. Project planning, resource allocation and monitoring, estimating and budget managing. Project communications, checkpoints, meetings, project board meetings, and communications.
I previously gained excellent knowledge and experience through working as a client refresh transformation HP Team Lead for PC refresh and OS upgrade on more than 12,000 machines in a very complex busy hospital environment during Windows XP, to Windows 7 rollout.
I have the ability to work under the directions of the Project head to coordinate the IT team and to delegate responsibilities to ensure daily operations run smoothly.
I have excellent negotiating skills with the ability to lead and encourage employees to work together to do their best to meet company goals. I have active listening skills and excellent communicating skills with the ability to convey instructions in a clean, easy to understand manner. I also have the skills and ability to conduct training sessions and to provide guidance and directions for new employees when necessary to ensure they understand their duties.
I am detail oriented, self-motivated, and have the ability to work on multiple assignments efficiently to meet tight deadlines. I have the ability to stay focused and maintain a calm and pleasant attitude even when working under pressure. I also possess excellent analytical and decision-making skills with the ability to take charge when needed and I have strong time management and organizational skills. I am available to attend meetings, seminars and company events and I am a great match for this job.
You can reach me for an interview by calling 07989109468
Regards
Dickson Gulli
Gulli Technology Limited, Registration no: NI624927
Email: dickson.gulli@hotmail.co.uk
I am writing to express my interest in the Project Manager/Project Co-ordinator position; I believe I am a great match for this job.
I have a Masters in Computer Science, and recently I am certified in Prince 2 and Agile Scrum Master. I’m looking for an opportunity for a Project Manager/Co-ordinator role, where I can use and develop the knowledge and skills I have gained through studies and experience.
My current project is Windows XP replacement. The role encompasses managing a team of 15 contract team members, allocating sites and schedules for engineers to replace windows XP machines on 365 sites surrounding M25 area. Holding each member accountable for their daily and weekly performance, and ensuring they reach/exceed targets set, or discussing why they have not/cannot meet the targets and how to improve. Daily updates to project manager, and daily stand-up call to brief project manager on previous day’s work, and discuss the days schedule and how to improve on the previous day’s performance. Interfacing with customers to conduct analysis, develop appropriate schedules, and determine design requirements. Project planning, resource allocation and monitoring, estimating and budget managing. Project communications, checkpoints, meetings, project board meetings, and communications.
I previously gained excellent knowledge and experience through working as a client refresh transformation HP Team Lead for PC refresh and OS upgrade on more than 12,000 machines in a very complex busy hospital environment during Windows XP, to Windows 7 rollout.
I have the ability to work under the directions of the Project head to coordinate the IT team and to delegate responsibilities to ensure daily operations run smoothly.
I have excellent negotiating skills with the ability to lead and encourage employees to work together to do their best to meet company goals. I have active listening skills and excellent communicating skills with the ability to convey instructions in a clean, easy to understand manner. I also have the skills and ability to conduct training sessions and to provide guidance and directions for new employees when necessary to ensure they understand their duties.
I am detail oriented, self-motivated, and have the ability to work on multiple assignments efficiently to meet tight deadlines. I have the ability to stay focused and maintain a calm and pleasant attitude even when working under pressure. I also possess excellent analytical and decision-making skills with the ability to take charge when needed and I have strong time management and organizational skills. I am available to attend meetings, seminars and company events and I am a great match for this job.
You can reach me for an interview by calling 07989109468
Regards
Dickson Gulli
Gulli Technology Limited, Registration no: NI624927
Email: dickson.gulli@hotmail.co.uk
