Service Manager M365
Infosys Consulting
(Other, >10.000 employees)
Keywords
Skills
Microsoft 365 Products, Sales, Management, Microsoft Exchange Server, operating system, Exchange Server, Microsoft Outlook Client, ActiveSync, AutoDiscover, DAG, RBAC, PowerShell, Exchange Server Roles, DNS, IIS, AD, SSO, windows 7/8/10, MS Word, MS Excel, MS Outlook, MS PowerPoint, iPad, iPhone, Android devices, Laptops, Printers, MS Active Directory, DLP, E-Discovery, OAB, Data Processing, DB, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Project history
12/2021
-
Present
solutions built using Microsoft Exchange Server or Hybrid deployments integrated with Exchange Onlinefor Microsoft enterprise customers
• Develop and implement strategies for providing facilitative support resulting in fewer incidents,increased availability, or accelerated deployments
• The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility,advanced technical support and problem resolution for corporate customers, including issues escalatedto the highest levels of management
• Engage in advanced technical troubleshooting.
• Practical experience troubleshooting operating system performance problems.
• Offer exceptional customer service through an ability to manage challenging technical issues bysetting customer expectations, devising and implementing action plans.
• Ability to manage customer escalations/sub-cases and work under pressure.
• Exhibit deep technical familiarity with Exchange Server and Microsoft Outlook Client
• Excellent interpersonal, verbal and written communications, analytical and presentation skills.Experience delivering and/or authoring technical training.
• Ability to deliver presentations and discuss an array of Microsoft Messaging Technology conceptsincluding ActiveSync, AutoDiscover, DAG, RBAC, PowerShell, DLP, E-Discovery, OAB, EAC, PublicFolders, Exchange client protocols, Exchange Server Roles, DNS, IIS, AD, SSO.
• Ensure timely and high quality resolution of all issues.
• Capabilities to operate in a flexible team environment with minimal supervision.
• Develop relationships with technical directors or lead architects for the technology you supportresulting in more participation in planning and improved satisfaction in support assistance and/orsupport consulting.
• Develop and implement strategies for providing facilitative support resulting in fewer incidents,increased availability, or accelerated deployments
• The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility,advanced technical support and problem resolution for corporate customers, including issues escalatedto the highest levels of management
• Engage in advanced technical troubleshooting.
• Practical experience troubleshooting operating system performance problems.
• Offer exceptional customer service through an ability to manage challenging technical issues bysetting customer expectations, devising and implementing action plans.
• Ability to manage customer escalations/sub-cases and work under pressure.
• Exhibit deep technical familiarity with Exchange Server and Microsoft Outlook Client
• Excellent interpersonal, verbal and written communications, analytical and presentation skills.Experience delivering and/or authoring technical training.
• Ability to deliver presentations and discuss an array of Microsoft Messaging Technology conceptsincluding ActiveSync, AutoDiscover, DAG, RBAC, PowerShell, DLP, E-Discovery, OAB, EAC, PublicFolders, Exchange client protocols, Exchange Server Roles, DNS, IIS, AD, SSO.
• Ensure timely and high quality resolution of all issues.
• Capabilities to operate in a flexible team environment with minimal supervision.
• Develop relationships with technical directors or lead architects for the technology you supportresulting in more participation in planning and improved satisfaction in support assistance and/orsupport consulting.
04/2018
-
06/2019
Premier OSS Engineer (with English and German)
Wipro
* Provide on-site & remote technical solutions to complex integration problems associated with business
solutions built using Microsoft Exchange Server or Hybrid deployments integrated with Exchange Online
for Microsoft enterprise customers
* Develop and implement strategies for providing facilitative support resulting in fewer incidents,
increased availability, or accelerated deployments
* The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility,
advanced technical support and problem resolution for corporate customers, including issues escalated
to the highest levels of management
* Engage in advanced technical troubleshooting.
* Practical experience troubleshooting operating system performance problems.
* Offer exceptional customer service through an ability to manage challenging technical issues by
setting customer expectations, devising and implementing action plans.
* Ability to manage customer escalations/sub-cases and work under pressure.
* Exhibit deep technical familiarity with Exchange Server and Microsoft Outlook Client
* Excellent interpersonal, verbal and written communications, analytical and presentation skills.
Experience delivering and/or authoring technical training.
* Ability to deliver presentations and discuss an array of Microsoft Messaging Technology concepts
including ActiveSync, AutoDiscover, DAG, RBAC, PowerShell, DLP, E-Discovery, OAB, EAC, Public
Folders, Exchange client protocols, Exchange Server Roles, DNS, IIS, AD, SSO.
* Ensure timely and high quality resolution of all issues.
* Capabilities to operate in a flexible team environment with minimal supervision.
* Develop relationships with technical directors or lead architects for the technology you support
resulting in more participation in planning and improved satisfaction in support assistance and/or
support consulting.
solutions built using Microsoft Exchange Server or Hybrid deployments integrated with Exchange Online
for Microsoft enterprise customers
* Develop and implement strategies for providing facilitative support resulting in fewer incidents,
increased availability, or accelerated deployments
* The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility,
advanced technical support and problem resolution for corporate customers, including issues escalated
to the highest levels of management
* Engage in advanced technical troubleshooting.
* Practical experience troubleshooting operating system performance problems.
* Offer exceptional customer service through an ability to manage challenging technical issues by
setting customer expectations, devising and implementing action plans.
* Ability to manage customer escalations/sub-cases and work under pressure.
* Exhibit deep technical familiarity with Exchange Server and Microsoft Outlook Client
* Excellent interpersonal, verbal and written communications, analytical and presentation skills.
Experience delivering and/or authoring technical training.
* Ability to deliver presentations and discuss an array of Microsoft Messaging Technology concepts
including ActiveSync, AutoDiscover, DAG, RBAC, PowerShell, DLP, E-Discovery, OAB, EAC, Public
Folders, Exchange client protocols, Exchange Server Roles, DNS, IIS, AD, SSO.
* Ensure timely and high quality resolution of all issues.
* Capabilities to operate in a flexible team environment with minimal supervision.
* Develop relationships with technical directors or lead architects for the technology you support
resulting in more participation in planning and improved satisfaction in support assistance and/or
support consulting.
11/2017
-
02/2018
Sales Analyst
German Michelin
- Set up of the commercial conditions and prices for Eastern Europe region
- Processing and analysis of claims received from clients
- Analysis and correction of invoices
- Calculation and payment of bonuses to the customers
- Processing and analysis of claims received from clients
- Analysis and correction of invoices
- Calculation and payment of bonuses to the customers
05/2017
-
11/2017
Data Processing Associate with German
DB Schenker
- Being a member of the transition team to relocate accounting activities.
- Ensure accuracy and timeliness of performed activities.
- Performing basic reports and preparing account reconciliations.
- Respond to queries (vendor/customer) when applicable.
- Contributing to continuous improvement initiatives to optimize service quality.
- Ensure accuracy and timeliness of performed activities.
- Performing basic reports and preparing account reconciliations.
- Respond to queries (vendor/customer) when applicable.
- Contributing to continuous improvement initiatives to optimize service quality.
12/2015
-
04/2017
Quality Control and Machine Operator
Losberger De Boer
11/2012
-
02/2013
Team Leader
04/2011
-
08/2011
Event Promoter
Group 7
Local Availability
Open to travel worldwide
