System Engineer L5
TeamWare Solutions Pvt Ltd
Skills
Cloud, Microsoft Azure Virtual Desktop, cloning, Azure, AVD, Office365, OneDrive, SharePoint, Azure Active Directory, Intune/MDM, SharePoint/OneDrive 55%, Virtual Desktop, Active Directory 60%, Windows Administration
Project history
05/2021
-
04/2022
01/2021
-
04/2021
System Analyst
EPE Administration
10/2019
-
01/2021
System Admin
Quatrro Business Support Services
* Complete administration and Support of Office365.
* Complete administration and Support of Exchange Online.
* Complete administration and Support of OneDrive and
SharePoint.
* Working on the Client Reports on a Monthly basis.
* Generating and Verifying Monthly Patching reports for Client's
Servers.
* Complete administration and Support of Azure Active
Directory.
* Complete administration and Support of Intune/MDM.
* Handling Escalation and connect with the Users and Resellers
to resolve the escalated issue.
* L1 Support for Azure WVD.
* Complete administration and Support of Exchange Online.
* Complete administration and Support of OneDrive and
SharePoint.
* Working on the Client Reports on a Monthly basis.
* Generating and Verifying Monthly Patching reports for Client's
Servers.
* Complete administration and Support of Azure Active
Directory.
* Complete administration and Support of Intune/MDM.
* Handling Escalation and connect with the Users and Resellers
to resolve the escalated issue.
* L1 Support for Azure WVD.
10/2016
-
10/2019
Senior System Support Specialist
Toluna India Pvt Ltd
* Maintain optimal level of customer satisfaction and identify all
customer issues and recommend appropriate resolution for
same.
* Assist to install all hardware on systems provide required
upgrades and manage all change orders and provide
technical expertise for all manual product processes.
* Provide product support to all systems and manage all
requests for systems and assist to resolve all issues and perform
regular troubleshoot on all network issues and analyze all
system logs.
* Install all internal resources and analyze all software to ensure
smooth working.
* Maintain all functional documents and respond to all customer
requests and manage efficient operation of all internal
systems.
* Provide support to all help desk operations and manage all
products according to customer requirements and provide
support to all internal and external customers.
* Assist all engineers in technical operations and ensure
utilization of all tools efficiently and prepare all required repair
documents and ensure compliance to all organization
guidelines.
* Liaise with vendors and other IT personnel for problem
resolution.
* Install, configure, test and maintain operating systems,
application software and system management tools.
customer issues and recommend appropriate resolution for
same.
* Assist to install all hardware on systems provide required
upgrades and manage all change orders and provide
technical expertise for all manual product processes.
* Provide product support to all systems and manage all
requests for systems and assist to resolve all issues and perform
regular troubleshoot on all network issues and analyze all
system logs.
* Install all internal resources and analyze all software to ensure
smooth working.
* Maintain all functional documents and respond to all customer
requests and manage efficient operation of all internal
systems.
* Provide support to all help desk operations and manage all
products according to customer requirements and provide
support to all internal and external customers.
* Assist all engineers in technical operations and ensure
utilization of all tools efficiently and prepare all required repair
documents and ensure compliance to all organization
guidelines.
* Liaise with vendors and other IT personnel for problem
resolution.
* Install, configure, test and maintain operating systems,
application software and system management tools.
Local Availability
Only available in these countries:
India
