Delivery Manager (Enterprise Architect)
Wipro Technology PVT. LTD
Keywords
System Center Configuration Manager
Server Administration
Backup Devices
Terminal Servers
Private Networks
Active Directory
Agile Methodology
Antivirus Softwares
Microsoft Azure
Cloud Computing
Skills
Active Directory, Agile, Antivirus, Backing up, backups, Citrix, Cloud service, Configuration Manager, disaster recovery, DNS, DHCP, firewalls, information systems, IT Infrastructure, Infotech, Install Shield, IIS, Inventory Software, LANDesk, Azure, Microsoft Exchange, Windows 10, windows 2000, WINNT, Nagios, Network Engineer, network security, Servers, Oracle, Prince 2, internal network, SQL, SQL Reporting Services, server administration, server monitoring, server maintenance, software configuration, software deployment, software distribution, patch management, SCCM, MECM, SCCM 2007, Microsoft SCCM, Terminal Server, Terminal Servers, IBM Tivoli, Windows Server 2003, Wintel, Xen
Project history
01/2022
-
01/2023
* Digital Workplace Management and transformation Delivery Manager in iCore-CSI Practice.
* Playing role of Innovation Leader as an Individual Contributor.
* Helping customer on digitalization as well as transforming existing service areas towards
digitalization by removing major obstacles and setting up best practices.
* Defining and implementing service delivery processes and training teams as per the delivery
standards for DEM, SCCM, Intune.
* Executing projects with the help of technical team; planning the resource trainings, building the
technical training strategy for the team.
* Playing role of Innovation Leader as an Individual Contributor.
* Helping customer on digitalization as well as transforming existing service areas towards
digitalization by removing major obstacles and setting up best practices.
* Defining and implementing service delivery processes and training teams as per the delivery
standards for DEM, SCCM, Intune.
* Executing projects with the help of technical team; planning the resource trainings, building the
technical training strategy for the team.
09/2016
-
01/2022
Account Solution Leader (Kyndryl Solutions PVT. LTD)
IBM India PVT. LTD
to Kyndryl during transformation of GTS sector from IBM in to Kyndryl).
Activities and participation:
* Digital Workplace Management and transformation Account Solution Leader.
* Managing project Implementations of product & BAU on going supports in Digital workplace
transformation.
* Preparing technical, business & economic feasibility documents and providing ideas by involving
different technical and non-technical groups. Manage SLA's.
* Compliance management. Using SCCM WST reports.
* Cost, Budgeting Management, Resources Management, Business developments, Best Practices
Implementations.
* Defining and implementing service delivery processes and training teams as per the delivery
standards for DEM, SCCM, Intune.
* Executing projects with the help of technical team; planning the resource trainings, building the
technical training strategy for the team.
* Monitoring & mentoring a team of over 37 IT professionals of digital workplace transformation of
end-user-enablement for the operations of 7000+ applications, 90000+ IT Infrastructure and IT
service management
* Ensuring that the company tools and information systems are utilized correctly, and relevant
information is provided
* Partnering with the infrastructure leadership team to identify strategic trends in practices, thereby
implementing new capabilities to address the trends
* Keeping a close track of the developments in the field of IT Infrastructure and updating the top
management about the developments & other changes in the industry; formulating & implementing
the network security policies & procedures
* Driving resource upskilling program MBP (Master Blue Program) and demonstrating new features
of tools by taking lead globally in Workplace modernization services.
* Driving SME community globally within organization and sharing knowledge to global forum.
* Leading automation for SCCM area with RPA and automation team.
* Planning and Designing implementation SCCM\MECM 2007/2012/1706/1809/1909 and DEM tools.
* Coordinating with Global teams and clients directly as per business need.
* Leading and driving integration part in digital workplace alliance for other third-party tools e.g.,
SysTrack, Aternity, Nexthink
Activities and participation:
* Digital Workplace Management and transformation Account Solution Leader.
* Managing project Implementations of product & BAU on going supports in Digital workplace
transformation.
* Preparing technical, business & economic feasibility documents and providing ideas by involving
different technical and non-technical groups. Manage SLA's.
* Compliance management. Using SCCM WST reports.
* Cost, Budgeting Management, Resources Management, Business developments, Best Practices
Implementations.
* Defining and implementing service delivery processes and training teams as per the delivery
standards for DEM, SCCM, Intune.
* Executing projects with the help of technical team; planning the resource trainings, building the
technical training strategy for the team.
* Monitoring & mentoring a team of over 37 IT professionals of digital workplace transformation of
end-user-enablement for the operations of 7000+ applications, 90000+ IT Infrastructure and IT
service management
* Ensuring that the company tools and information systems are utilized correctly, and relevant
information is provided
* Partnering with the infrastructure leadership team to identify strategic trends in practices, thereby
implementing new capabilities to address the trends
* Keeping a close track of the developments in the field of IT Infrastructure and updating the top
management about the developments & other changes in the industry; formulating & implementing
the network security policies & procedures
* Driving resource upskilling program MBP (Master Blue Program) and demonstrating new features
of tools by taking lead globally in Workplace modernization services.
* Driving SME community globally within organization and sharing knowledge to global forum.
* Leading automation for SCCM area with RPA and automation team.
* Planning and Designing implementation SCCM\MECM 2007/2012/1706/1809/1909 and DEM tools.
* Coordinating with Global teams and clients directly as per business need.
* Leading and driving integration part in digital workplace alliance for other third-party tools e.g.,
SysTrack, Aternity, Nexthink
09/2012
-
07/2014
Nexthink Partner
Techsignia Solutions Pvt Ltd
Profile : Technical Lead\Architect
* Certified Nexthink V4\5 professional from UAE.
* Technical Lead of Nexthink India Team.
* Client Demonstrations as a Pre-sales consultant and technical lead.
* Involved in Technical integration with Switzerland based core product team.
* Nexthink Integrated with SCCM 2007-2012, BMC remedy, Nagios-Xi. LANDesk along with proactive
scripting base solution as a MSP.
* Steering entire operations for deployment of Nexthink with SCCM 2007 with support of Infra team
& managing delivery with client's team.
* Planning and designing infra for Nexthink product deployment.
* Preparing technical, business & economic feasibility documents and providing ideas by involving
different technical and non-technical groups.
* Handling escalations & coordinating with Microsoft/Nexthink.
* Taking care of integration with other third-party tools e.g. Nagios, LANDesk, HP-BTO, BMC, and
Service Now.
* Good understanding on Designing and planning of SCCM Infrastructure.
* Presenting Nexthink Demo's to IT Infra management people of different organizations.
* Taking care of All India's technical support.
* Handling POC's.
* Handling three resources and responsible for their KRA's.
* Certified Nexthink V4\5 professional from UAE.
* Technical Lead of Nexthink India Team.
* Client Demonstrations as a Pre-sales consultant and technical lead.
* Involved in Technical integration with Switzerland based core product team.
* Nexthink Integrated with SCCM 2007-2012, BMC remedy, Nagios-Xi. LANDesk along with proactive
scripting base solution as a MSP.
* Steering entire operations for deployment of Nexthink with SCCM 2007 with support of Infra team
& managing delivery with client's team.
* Planning and designing infra for Nexthink product deployment.
* Preparing technical, business & economic feasibility documents and providing ideas by involving
different technical and non-technical groups.
* Handling escalations & coordinating with Microsoft/Nexthink.
* Taking care of integration with other third-party tools e.g. Nagios, LANDesk, HP-BTO, BMC, and
Service Now.
* Good understanding on Designing and planning of SCCM Infrastructure.
* Presenting Nexthink Demo's to IT Infra management people of different organizations.
* Taking care of All India's technical support.
* Handling POC's.
* Handling three resources and responsible for their KRA's.
11/2009
-
12/2010
Team Leader
3i-Infotech Pvt Ltd.
Project Name: Remote Take over / Wintel
Client : Vodafone Essar Ltd. Pune
Partner : IBM India Pvt.Ltd.
* Hired By 3i-infotech from PCS for same project.
Profile :
* Monitoring and Maintaining windows 2000 / 2003 Server, Active Directory, Microsoft Exchange
2003 Server, DHCP & DNS /Terminal Server.
* Responsible for Backing up Exchange and Data throughout the Microsoft Windows based Server in
the Organization through third party software (WINNT, VERITAS)
* Assisting Application Developers in configuring Customized Mailing Systems using Exchange
2000/2003 & IIS SMTP Relay Servers.
* Taking care of around 200 File, Print, Application and Terminal Servers being used by Various
Departments
* Performed schedule daily, weekly and monthly maintenance and house cleanup activity for users.
* Responsible for Daily Reports (Physical server monitoring checklist, Terminal servers' daily checklist.
* SCCM 2007 Application Hosting/configuration.
* Vendor Management for the support.
* Handled 9 resources team with different vendors for remote support project.
Client : Vodafone Essar Ltd. Pune
Partner : IBM India Pvt.Ltd.
* Hired By 3i-infotech from PCS for same project.
Profile :
* Monitoring and Maintaining windows 2000 / 2003 Server, Active Directory, Microsoft Exchange
2003 Server, DHCP & DNS /Terminal Server.
* Responsible for Backing up Exchange and Data throughout the Microsoft Windows based Server in
the Organization through third party software (WINNT, VERITAS)
* Assisting Application Developers in configuring Customized Mailing Systems using Exchange
2000/2003 & IIS SMTP Relay Servers.
* Taking care of around 200 File, Print, Application and Terminal Servers being used by Various
Departments
* Performed schedule daily, weekly and monthly maintenance and house cleanup activity for users.
* Responsible for Daily Reports (Physical server monitoring checklist, Terminal servers' daily checklist.
* SCCM 2007 Application Hosting/configuration.
* Vendor Management for the support.
* Handled 9 resources team with different vendors for remote support project.
06/2008
-
11/2009
System Administrator
PCS COMPUTERS LTD.; IBM India Pvt. Ltd.
Client: Vodafone Essar Ltd. Pune
Profile
* Provide all levels of server and workstation support for internal network running Windows Server
2003 and Active Directory.
* Responsible for server maintenance, backups and disaster recovery.
* Provided desktop level support for office wide & remote branches, franchisees with team member.
(10 Branches & 52 VS/ VF franchise)
* Centralized help desk as well as the deployment of VNC & PCAnywhere directly and positively
impacted their goal of resolving 80% of trouble calls at the first point of contact.
Project Information
1. Project Name: Remote Take Over (Team Leader)
Partner: IBM India Pvt. Ltd.
Team size : 09 members.
Scope: Handling Incidents from 22 Circles from PAN India
* Worked from 1st Stage creation of User, Group, OU to Deployment of Group policies on All PAN
India Hutch domain & Vodafone Essar Domain Systems
* Opening Firewall Port with coordination of NOC Team
* Collecting All Data from All Circles.
* Added Remote take Over Group in Local Administrator group on PAN India
* Taking care of daily calls with team of 12 engineers.
* Developing engineer's skill.
* Organizing Soft Skill Training
* Organizing Vista Training for Engg.
Profile
* Provide all levels of server and workstation support for internal network running Windows Server
2003 and Active Directory.
* Responsible for server maintenance, backups and disaster recovery.
* Provided desktop level support for office wide & remote branches, franchisees with team member.
(10 Branches & 52 VS/ VF franchise)
* Centralized help desk as well as the deployment of VNC & PCAnywhere directly and positively
impacted their goal of resolving 80% of trouble calls at the first point of contact.
Project Information
1. Project Name: Remote Take Over (Team Leader)
Partner: IBM India Pvt. Ltd.
Team size : 09 members.
Scope: Handling Incidents from 22 Circles from PAN India
* Worked from 1st Stage creation of User, Group, OU to Deployment of Group policies on All PAN
India Hutch domain & Vodafone Essar Domain Systems
* Opening Firewall Port with coordination of NOC Team
* Collecting All Data from All Circles.
* Added Remote take Over Group in Local Administrator group on PAN India
* Taking care of daily calls with team of 12 engineers.
* Developing engineer's skill.
* Organizing Soft Skill Training
* Organizing Vista Training for Engg.
11/2007
-
05/2008
Technical Support system & Network Engineer
Sify Broad Band EAGLE ISP
Non-IT Experience as Engineer.
04/2004
-
09/2004
Maintenance Engineer
Kirloskar Brothers Ltd.
07/2003
-
01/2004
Engineer
Tata Auto Plastic Systems
05/2001
-
04/2003
Trainee
Mahindra & Mahindra
Certifications
MISCROSOFT MECM
Microsoft
2021
Nexthink
Nexthink
2012
Local Availability
Open to travel worldwide
