Keywords
Skills
KEY COMPETENCIES
Workflow Optimization ? Quality Control ? Customer Service
Interpersonal Skills ? Project Management ? Leadership/Team Building
Relationship Building ? Technical Staff Communication ? Organizational Development
Pre Sales ? Consultation ? Defining IT Strategy
Workflow Optimization ? Quality Control ? Customer Service
Interpersonal Skills ? Project Management ? Leadership/Team Building
Relationship Building ? Technical Staff Communication ? Organizational Development
Pre Sales ? Consultation ? Defining IT Strategy
Project history
DEMONSTRATED RESULTS/PROVEN METHODOLOGIES
• Possess strong communication, customer service and organizational skills, which increased customer satisfaction and realized 100% on-time delivery of assigned projects.
• Led diverse, cross-functional teams in the fulfillment of corporate productivity, quality and bottom-line objectives.
• Strong negotiation and contracting skills which saved companies up to 50%.
• Established efficient EDI/EAI infrastructure on an economical Linux platform for the processing of mass-data (about 10,000 bills per 30 minutes), as part of a sales force administration project.
• Implemented new ITIL process landscape and a new service desk organization.
• Transitioned complete IT infrastructure of Asahi Kasei into the IBM service architecture within four months.
• Developed and implemented new process landscape for Sales and Service Management processes on MS Dnyamics CRM at gevko, a AOK Germany spin off within 12 months.
• Implemented SAP Business by Design at the outpatient care center in Landstuhl / Germany.
• Possess strong communication, customer service and organizational skills, which increased customer satisfaction and realized 100% on-time delivery of assigned projects.
• Led diverse, cross-functional teams in the fulfillment of corporate productivity, quality and bottom-line objectives.
• Strong negotiation and contracting skills which saved companies up to 50%.
• Established efficient EDI/EAI infrastructure on an economical Linux platform for the processing of mass-data (about 10,000 bills per 30 minutes), as part of a sales force administration project.
• Implemented new ITIL process landscape and a new service desk organization.
• Transitioned complete IT infrastructure of Asahi Kasei into the IBM service architecture within four months.
• Developed and implemented new process landscape for Sales and Service Management processes on MS Dnyamics CRM at gevko, a AOK Germany spin off within 12 months.
• Implemented SAP Business by Design at the outpatient care center in Landstuhl / Germany.
Local Availability
Only available in these countries:
Germany, Austria und Switzerland
German and english speaking environment
