Yael Elizabet Boniecki available

Yael Elizabet Boniecki

English Professor and translator - IT Specialist - Administrative and executive assistant

available
Profileimage by YaelElizabet Boniecki English Professor and translator - IT Specialist - Administrative and executive assistant from
  • Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: not provided
  • Languages: English (Native or Bilingual) | Polish (Limited professional) | Spanish (Native or Bilingual)
  • Last update: 20.03.2017
KEYWORDS
PROFILE PICTURE
Profileimage by YaelElizabet Boniecki English Professor and translator - IT Specialist - Administrative and executive assistant from
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CV - Abilities - Knowledge - Experiences - References

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SKILLS

I am qualified to take on many different types of tasks; I got a lot of energy, dedication, commitment, responsibility, can adapt quickly to change, and have an ability to acquire new knowledge. During my vast work experience, I have performed several tasks, always responsibly and appropriately. I am tidy when it comes to working alone, and perform efficiently and proactively in groups. My goal is to grow constantly as a professional, putting all of my skills from years of academic and personal formation at work, for an organization that allows me to unleash all my potential and values my efforts.
 
Prior work experience
Company: TechTrust Global SRL (October 2016- April 2017)
Position: On Site Tech Support Specialist. Bayer Argentina SA
Main responsibilities
*Prepare, assign and provide support to corporate devices such as laptops, desktops, cell phones (Android-iOS), and iPads, among others
*Configuration and support related with all applications used within all areas of the Company.
*Infrastructure: Wi-Fi connectivity and connectivity via Ethernet.
*VPN connection using Cisco Any Connect.
 
Company: Next-play/Gaming ventures Argentina. (November 2015-March 2016)
Position: Administrative Ssr. (Temporary job)
Main responsibilities
*Stock control.
*Send and receive parts to build gaming items, as well as the items already built.
*Contact the clients to send them the bills. Agree on payment terms.
*Keep control of company’s unpaid bills.
*Gather information and calculate the fiscal debts of both companies since 2010.
*Get to an agreement to pay the owed bills to the AFIP, AGIP, SUSS, among others.
 
Company: Philip Morris Int.
Position: Product Quality Panel Coordinator. (November 2014-October 2015)
Main responsibilities
*Creation of projects according to the product quality attribute that the employees will test. As this was a global project I managed to gather the required information to handle and master the use of the PMI´s required tools and excel graphics and calculations. With my efforts I was able to increase the number of employees participating in my staff, from 7 to 65.
 
Company: Stefanini IT Solutions.
Position: IT Specialist (for Petrobras, SC Johnson, 3M & Philip Morris International) (April 2012 – July 2014)
Main responsibilities
*Provide local and remote desktop support for the company´s worldwide locations. *Troubleshoot network connectivity, network printing and user access issues.*Installation and configuration of the company´s business applications.
*During the transition to the SCJ account, I worked along with the on-site tech team, on fixing hardware issues, reimaging computers, replacing hard drives and recovering its information, among other tasks.
 
Company: Avaya SRL.
Position: IT Help Desk Analyst (September 2010 – July 2012)
Main responsibilities
*Provide local and remote desktop support for corporate headquarters and the company’s worldwide locations
*Trouble shot network connectivity, network printing, and user access issues.*Installation and configuration of Avaya’s applications. *ABM of users using active directory.
*Play a key role in ensuring a proficient workforce and significantly reducing system downtime.
*With tier 2 agents’ guidance and my self-driven personality, I reached one of the top CSAT and FCR averages of the APAC and EMEA shift.
 
Company: Teletech Enterprises
Position: Customer care affiliate at Time Warner Inc. (October 2009 – September 2010)
Main responsibilities
*Provide general technical support assistance, as well and general customer inquiries.
*Knowledgeably provide information on new products and services.*Utilized call center support applications to access information and assist customers.
 
Trilingual Executive Secretary at Hong Kong Commercial & Financial Group - Thonet and Vander
-English, Spanish, and Polish- (December 2008 – December de 2009)
Main responsibilities
*Report directly to both the Chief Financial Officer and the Chief Executive Officer, this last one was located in China.
*Collaborate with various levels of management to gather information pertaining to key issues –Customs office requirements to import the company´s products from China and to export them from Argentina to our international customers-
*Act as liaison between management and field sales personnel to ensure proper communication.
*Collaborate with printers on the design and printing of logo changes, letterhead, envelopes, business cards, literature, presentation folders and product line inserts at agreed-upon rates.
*Communicate with external contacts to handle properly direction of business relations and distribution of company literature. Follow through with meeting arrangements as needed.
*Coordinate the interviewing process between management and ‘new hire’ candidates; Assist out-of-town candidates with travel, hotel, and car service arrangements.
*Organize details of off-site functions and new products’ launching involving participants’ availability, menu choices, travel arrangements, and material preparation, i.e. correspondence, charts and slide presentations.
*Process expense reports and invoices reflecting proper adherence to company budget codes.
*Keep records of new products sales; send financial report to both the Chief Financial Officer and the Chief Executive Officer on monthly basis.
*Maintained attendance records of 15 departmental personnel.
*Develop and update an Operations Manual to have the information and materials organized.
 
Bilingual Executive and Administrative Secretary at Surganics Argentina –English and Spanish-
(January 2007 – December de 2008)
Main responsibilities
*Report directly to both the Chief Financial Officer and the Chief Executive Officer.
*Communicate with external contacts to handle properly the direction of business relations and distribution of company literature. Follow through with meeting arrangements as needed. Provide full administrative support to the Controller of Finance, managers, and direct reports.
*Organize details of meetings, agendas, travel arrangements, itineraries, and expense reports. Handle the inventory and requisitioning of supplies adhering to a limited budget. Responsible of fiscal and tax obligations of the company. Send monthly detailed expense reports.
 
Company: Teleperformance USA
Position: Dell Customer Care Supervisor (January 2003 – December de 2005)
Main responsibilities
*Report directly to Dell´s site manager in Argentina.*Report number of hours work per agent per month.
*Calculate performance bonus for each agent.*Report and track leave of absences.
*Call handling quality analysis.*Customer satisfaction surveys analysis.
*Coach agents in order for them to improve their call handling quality and metrics, after a deep analysis of the calls, most commons mistakes, and attitudes.
*Keep a record of recurring technical failures or issues, in order to provide a feedback to the management team to improve our service.
 
Buenos Aires School of English, Lew Enterprise English Institute and Bridges Institute.
Tasks:
*Students’ preparation for the \"The Association of Teachers of Modern Languages\" exams
*Strengthen technical English entrepreneurs according to their performance area, international review guide that would be more convenient than surrender and prepare for it.
 
Company: Sworn College SA.
Position: Bilingual teacher British History and Literature, and Polimodal EGB 3.
Tasks:
*Coach students with the preparation for the IGCSE exams.
*Prepare the end of the year play -choreography, set design, music-
 
Company: Sarmiento International School.
Position: Professor of English Language.
Tasks:
*Assist and coach students for the University of Cambridge Exams.
*Preparation of the play cycle end-choreography, set design, music-
 
 

PROJECT HISTORY

Borczyz, Barbara
PMI Europe country manager, Kraków, Poland
E-Mail: barbara.borczyz@pmi.com
 
Julio Cruspeire
PMI SAP Regional Manager
E-Mail: julio.cruspeire@pmi.com
Mobile phone: +54 9 11 57341753
 
Gerardo Lucas
Stefanini IT Solutions General Manager of the Commercial department, Argentina´s site.
E-Mail: ganibal@stefanini.com
Mobile phone: +54 9 11 31216690
 
Mark Duff
Director - Channel Technical Operations - EMEA at Avaya
E-Mail: duffm@avaya.com
 
Emanuel Medina
Teletech Enterprise. Time Warner Cable Team Supervisor
E-Mail: emanuelmpm@hotmail.com
Contact phone: +54 11 49639403
 
Sergio Freire
VP Surganics Argentina
E-Mail: ser.freire@gmail.com
Mobile phone: +54 9 11 53283645
 
 

TIME AND SPATIAL FLEXIBILITY
Immediate
OTHER
Other languages:
Polish –intermediate written and oral level-
 
I.T. Knowledge
 
MS Office 2013 (Word, Excel, PowerPoint, Publisher, Front Page, Outlook, Access, Communicator (Lync version 2013-Skype for business 2015), Internet Explorer up to version 11.
ACSR, HP Service Manager, ITSM, Remedy, Magic, Service Now
Lotus notes, Outlook, Web based email.
AS400: Intermediate knowledge
SAP: Intermediate knowledge
Active directory, create, delete, modify account. Accounts` permissions.
VPN: Juniper Network, Cisco VPN client, Global access point.
OS Windows: Use of almost all Commands.
OS Linux
Intermediate knowledge of fiscal websites AFIP, AGIP and RENTAS, among others.
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