Professional Project Manager with 12 years in multinational companies

Summary
Professional Project Manager with 12 years in multinational companies experienced in quickly understanding
complex project objectives, generating project scope documentation, building stakeholder consensus to
delivery approach. Collaboratively manages global team resources to deliver project objectives. Able to
mitigate and resolve issues, re-establish project momentum throughout all stakeholder tiers including end users,
technicians, engineers, subject matter experts as well as management in both business and/or operations. Relies
on extensive legacy technical background to quickly assimilate new information technologies within project
scope, and organizational culture to build rapport needed to deliver successfully on projects.
Experience
Project Manager Specialist (English & Portuguese) for Data Center Migrations at Hewlett Packard
Enterprise
junio de 2015 - Actualidad (1 año)
As a Project Manager Specialist my role involves leading and implementing diverse infrastructure projects
that incorporate hardware and software from the HPE portfolio and third party vendors.
Working on projects of diverse complexity and scope. Exercises significant independent judgment within
broadly defined policies and practices to determine best method for accomplishing work and achieving
objectives. Leads and provides expertise to functional project teams and participating in cross-functional
initiatives. Providing mentoring and guidance to lower level employees. Acts as an expert providing
direction and guidance to process improvements and establishing policies.
Computer Science Professor at Universidad Americana
agosto de 2015 - Actualidad (10 meses)
Inspiring and motivating students by providing a thorough understanding of a variety of computer concepts.
Adept at explaining sometimes complex concepts in an easy-to-understand manner. Specialize in effective
communications with students, faculty and department heads.
Project Manager (English-Portuguese) at Accenture
octubre de 2014 - junio de 2015 (9 meses)
Responsible for developing and executing activities related to end-to-end program/project management,
including project plans and estimates, scoping and requirements through implementation and deployment.
They proactively manage work across different workforces if needed, monitor and report on execution of
deliverables through all program/project phases.
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Technical Support Engineer at Sykes
enero de 2005 - septiembre de 2014 (9 años 9 meses)
Providing technical support in Spanish, Portuguese and English for processors, desktops, server solutions,
RAID controllers, LAN cards, SSD drives, Storage stations, and wireless connectivity
Web Developer, Campaign Systems at Partido Nueva Generación
febrero de 2013 - mayo de 2014 (1 año 4 meses)
Working directly with the PNG website and media on editorial opportunities for the 2014 presidencial
campaign and the futures campains
IT Project Manager at Internet Pronto
mayo de 2008 - julio de 2013 (5 años 3 meses)
Digital project manager working on a number of medium and large agile web projects. Duties included
scoping, planning and managing projects, working with external suppliers, developing prototypes, presenting
design concepts and engaging with stakeholders across the business.
Technical support officer at Amnet Television
febrero de 2004 - septiembre de 2004 (8 meses)
Oficial de soporte técnico para cablemodems
Skills & Expertise
Liderazgo de equipos
Gestión de proyectos
Microsoft Office
Solución de problemas
Servicio de atención al cliente
Planificación estratégica
Administración y dirección de empresas
Redes informáticas
Soporte técnico
Liderazgo
Dirección y desarrollo de equipos de trabajo
Microsoft Windows
Biblioteca de infraestructura de tecnologías de
información
Technical Support
Subcontratación
Call Centers
Centro de llamadas
Project Management
Web Design
Troubleshooting
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Networking
Team Leadership
Internet
Joomla
Software Engineering
Management
Cambio organizacional
Negociación
Portuguese
Web Content
Web Marketing
WordPress
Drupal
Hardware Support
Inventory Management
Leadership
Strategic Planning
Change Management
Windows
Outsourcing
Microsoft Project
Mejora de procesos
Análisis de negocio
Education
Universidad Latinoamericana de Ciencia y Tecnología
Master\'s degree, Computer Science, 2013 - 2015
Grade: Cum laude
Universidad Latinoamericana de Ciencia y Tecnología
Major Degree in Computer Engineering, Emphasis in Administration of Technological Resources,, 2002 - 2005
Interests
Business Management, Supervision, and Leadership Writing and Communication, Project Management
Languages
Español (Competencia bilingüe o nativa)
Inglés (Competencia profesional completa)
Portugués (Competencia bilingüe o nativa)
Certifications
Microsoft Certified Professional
Microsoft Licencia F442-9715 octubre de 2015
Microsoft Specialist: Managing Projects with Microsoft Project 2013
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Microsoft Licencia F442-9714 octubre de 2015
ITIL V3 Foundation Certificate in IT Service Management
EXIN Licencia 5582330.20492763 enero de 2016
Scrum Fundamentals Certified (SFC)
SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(340
pages) Licencia 94166 marzo de 2016
Six Sigma Yellow Belt (SSYB)
VMEdu Inc. Licencia 70627 marzo de 2016
Marketing Strategy Associate
VMEdu Inc. Licencia 71549 marzo de 2016
Digital Marketing Associate
VMEdu Inc. Licencia 71551 marzo de 2016
Marketing Research Associate
VMEdu Inc. Licencia 71552 marzo de 2016
Cloud Computing Fundamentals
CloudUniversity Licencia 7ae58082-323e-4418-b504-1607489c14c5 marzo de 2016
Oracle 9i Database Fundamentals
Cambridge Judge Business School Licencia TCCOA18617666119 marzo de 2016
CompTIA A+ Certification: Fundamentals (LNO APC1)
HPE Security - Data Security Licencia 00947173 marzo de 2016
CompTIA A+ Certification: Security (LNO AP22)
HPE Security - Data Security Licencia 00947179 marzo de 2016