Giovanni Scioti available

Giovanni Scioti

IT Service Manager

available
Profileimage by Giovanni Scioti IT Service Manager from Pianezza
  • 10044 Pianezza Freelancer in
  • Graduation: Political Sciences - University of Turin - Italy
  • Hourly-/Daily rates:
  • Languages: English (Full Professional) | Italian (Native or Bilingual) | Spanish (Limited professional)
  • Last update: 18.06.2017
KEYWORDS
PROFILE PICTURE
Profileimage by Giovanni Scioti IT Service Manager from Pianezza
ATTACHMENTS
Scioti CV

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Cover letter

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SKILLS

- 18 years experience on Application Lifecycle Management service, designing process and implementing collaboration platform
- 8 years experience as mainframe change management administrator working on platform like Change Man (Serena co) and Endevor (CA): technical support for Development teams 
- Excellent ITIL knowledge and consisten approach supporting ALM process: I have supported customers defining and implementing processes like Change and Configuration Management, Release Management, Demand Management, Test Evaluation Management, Deploy Management, Incident and Problem management
- According with the customer organization and infrastructure requirements I lead Lifecycle administration team to design process and implement several collaboration platform: Rational ClearQuest, ClearCase, RequisitePro, IBM Jazz CALM (Team Concert, Requirement Composer, Quality Manager)
- Planned a change and configuration automatic integration between Endevor (MVS Configuration system) and Clearquest Web (Change system) defining a central development process for MVS+Midrange application of an insurance company
- Collaborate with Governance and Audit department for assessments and metric definition leading evaluation maturity of inner process and planning service improvement proposal (SIP). 

Skill:
- ITIL Expert level certified
- Endevor administrator
- Change Man administrator
- Rational Clearquest Clearcase administrator
- GIT, Subversion, CVS
- OS: Windows, Linux, IOS
- IBM Jazz administrator
- Perl, Rexx scripting
- Eclipse based IDE tools knowledge
- Microsof Office
- Sharepoint, Joomla, Alfresco
- HTML developer, Dreamveawer
- DB2

PROJECT HISTORY

IT Service Manager – Services Improvement Management HPE – Customer: Unipolsai - Via Stalingrado 45 – Bologna (Italy)
? Support IT Governance office defining best practices and adoption of standard process
according to ITIL methodology.
? Supervise and lead ALM Administration Team for design and implementation activity on
agreed Lifecycle Process, according to with the Service Improvement Plan (SIP). Improved
Process on IBM Jazz Platform (Rational Team Concert, Requirement Composer and
Quality Manager):
? Requirement Management,
? Demand Management,
? Catalog Management,
? Change Configuration and Release Management,
? Evaluation and Test Management,
? Incident and Problem Management.
? Lead the adoption of Agile development process according to time-to-market business
needs and support transition to Agile process for ongoing Project.
? Based on a waterfall development model of 80% of the application developed, review
and define a configuration and change process that could manage Maintenance and
Evolution line stream: monitoring the efficacy and quality of the process (HPI and
Measurement) and the quality of software released in the live environment.
? Design and introduction of a Business Relationship Management process based on IBM
Jazz Team Concert.
? Realize and improve a Service Knowledge Management System (SKMS) providing
guide line for the management of semi-structured data (data source, report artifact) and
unstructured data (various artifacts residing in an enterprise document management
system - Sharepoint).
? Periodically carry out assessment of SM maturity level according to KPI and CSF through
the elaboration of reports.
? Organize Training program for about 250 resources.
? Defining and manage training session on ITIL v3 Foundation for HPE Employee and
Customer's management

TIME AND SPATIAL FLEXIBILITY
I am available for 70% travel and i am available for a permanent relocation in Asia
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