BUSINESS TRANSFORMATION, PROGRAMM MANAGEMENT, CHANGE & COMMUNICATION available

BUSINESS TRANSFORMATION, PROGRAMM MANAGEMENT, CHANGE & COMMUNICATION

available
Profileimage by Anonymous profile, Transformation, Communication and Change Spezialistin, Training Supervisor und Coach
  • 61479 Glashütten Freelancer in
  • Graduation: German, Social Science
  • Hourly-/Daily rates:
  • Languages: German (Native or Bilingual) | English (Full Professional) | French (Limited professional) | Italian (Elementary) | Turkish (Elementary)
  • Last update: 24.10.2020
KEYWORDS
PROFILE PICTURE
Profileimage by Anonymous profile, Transformation, Communication and Change Spezialistin, Training Supervisor und Coach
ATTACHMENTS
Training_Profil_Claudia_Offenmueller_202008

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Confidential_Profile_Claudia_Offenmueller_202009

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SKILLS
PRINCE 2 Foundation + Practitioner Zertifizierung, Scrum, ITIL v3, ITIL v4, KPI, BSC, Performance Measurement, Governance, COBIT 5, INDIVIDUELL, PRAGMATISCH, DURCHSETZUNGSSTARK, Techniques, Design Thinking, Business Model Canvas, agilen, Kanban, ServiceNow, ARIS, alphabet, Sparx, Splunk, Namibia, Südafrika, Lettland, JIRA, JAMA, SharePoint, TeamForge, Moodle, Confluence, GSuite, openness, collaboration, empathy, responsibility, confidentiality, Clarity, Microsoft Office, Word, Excel, PowerPoint, Outlook, Microsoft SharePoint, Microsoft Skype for Business, CISCO, webex, Adobe Acrobat, Atlassian Confluence, Atlassian JIRA, Microsoft Project, Microsoft Visio, Microsoft Access, Open Office, Prezi, Adobe InDesign, Adobe After Effects, Vegas Movie Studio, Camtasia Studio, Audacity, Unify OpenScape, Lotus Notes, HP ALM, SAP MM, PP, FI, VERWENDETE Clarity, MS SharePoint, MS Word, MS Excel, MS PowerPoint, MS Outlook, SOFTWARE MS Skype for Business, Microsoft PowerPoint, Citrix, Laptops, Fileshare, Confluence Pages, MS Project, SOFTWARE MS PowerPoint, MS Skype for Business, Camtasia, Keepass, Skype for Business, WSS Online Plus, Sparx Enterprise Architect, Release Management, Blogs, Data Warehouse, Big Data, MS Access, MS Visio, SOFTWARE MS Excel, Cyber Security, Analytics, SOFTWARE
PROJECT HISTORY
  • 06/2020 - Present

    • Multinational Investment Bank, Total assets‎: ‎US$2.715 trillion
    • >10.000 employees
    • Banks and financial services
  • Project Manager IT Service Management Transformation
  • Introducing global Standards for Incident, Problem, Change, Event Management and Alerting, IT Service Continuity, IT Capacity, Configuration and SLA Management to the German Branch

    • turn-around of deep-red project status to successful GoLive of 9 Processes and 7 Tools for 300 users within 5 months
    • as project manager responsible for the successful project delivery
    • set up of project team, tracking status of 6 substreams
    • set up of communication and change strategy
    • enabling process harmonization and automation
    • conducting a GAP Analysis between current mode of operation and global standards, as a result defining the future mode of operation, aligning the vision with Senior Management (German CIO, COO) and Global Domain Heads
    • creating a voice line for the project and writing blogposts on it’s vision, roadmap and next steps
    • successful Stakeholder Management: Alignment with Senior Management (German CIO, COO), Global Domain Heads for IT Service Management, Data Privacy Officer, Management Board and all staff member of the German IT Organization
    • successfully giving guidance to local and global project auditors (continuous monitoring)
    • undertaking all measurements to ensure compliance with local and global supervisory rules for material outsourcing of services to global units

  • 02/2019 - Present

    • Business Travel Management
    • 500-1000 employees
    • Transport and Logistics
  • Trainer – ServiceNow Tool Implementation
  • Trainer - ServiceNow Tool Implementation

    Preparation and execution of training seminars (or sessions) for IT Service Management transition

    • Incident Management
    • Problem Management
    • Change Management
    • Service Catalogue
    • CMDB
    • Knowledge Management
    • Service Portal
    • Visual Task Boards

  • 10/2014 - Present

    • Freelancer
  • Editor and Lector

  • 10/2014 - Present

    • Freelancer
  • Training Supervisor and Coach

  • 07/2019 - 06/2020

    • International Tier-1Bank
    • Banks and financial services
  • Program Manager – Chief Transformation Office Banking, Automation and Innovation
  • Program Manager 

    Chief Transformation Office Banking, Automation and Innovation

    • responsible for the development of process harmonization and automation measures with focus on banking
    • successfully executed the overall project lifecycle including business analysis, conception, development, test, go-live and post go-live support
    • supported the overall program management of ‘Automation and Innovation’

    Communication Manager:

    • created senior management decision templates
    • conceptualized voice line for transition
    • key contact for stakeholders on all levels (including senior management, employees and Works Council)

  • 02/2018 - 07/2019

    • International Transaction Bank
    • 500-1000 employees
    • Banks and financial services
  • Business Analyst
  • BUSINESS AnalysT

    Full Policy Compliance und IT Integration

    • analyzed the IT infrastructure (applications, data, technologies, platforms, processes, roles, interdependencies)
    • planned new software releases and coordinated migration activities
    • tracked change und incident management
    • planned application migration
    • conceptualized Infrastructure rollout
    • set up a test lab for the validation of technical changes

    Transformation of Business Continuity Compliance (BCM)

    •  
    • compared the business continuity management guidelines between two banks, including technical gap analysis
    • built up a transition roadmap
    • set up a test lab for the validation of technical changes
    • successfully coordinated clients and stakeholders
    • reduced the necessary hardware by 50%

    Application Migration

    Analysis, Vendor & Compliance Onboarding, Application Migration Management of the following applications:

    •  
    • Keepass
    • CISCO Webex/Skype for Business
    • Xitaro Workstation (Boerse Stuttgart)
    • WSS Online Plus (Deutsche Boerse Market Data Services)
    • Creation Online, Billing Portal, Xact, Vestima Prime (Clearstream, Deutsche Boerse)
    • Eurex Securities (Euroclear)
    • Sparx Enterprise Architect

     


  • 02/2018 - 07/2019

    • International Transaction Bank
    • 500-1000 employees
    • Banks and financial services
  • Communication and Change Manager
  • COMMUNICATION AND CHange MANAGER

    Full Policy Compliance und IT Integration

    • re-Integration of a transaction bank into the group
    • set up a communication strategy and governed all change management measures for the successful IT merger
    • created a consistent voice line for the program including logo design, templates and information material for all levels (ExCo, Directors, Section Heads and Employees)
    • coordinated negotiations with Works Council and ExCo
    • realized a proven workshop concept
    • set up transition roadmap
    • created training and information material
    • set up a test lab for the validation of technical changes 
    • instructed test SPOCs on the new IT environment
    • established efficient post go-live support
    • provided training schedules for new users, war rooms, support mailboxes
    • built up and maintained group wide program presence (e.g. Intranet, SharePoint, Confluene, JIRA)

  • 03/2017 - 03/2018

    • International Infrastructure Bank
    • Banks and financial services
  • Program Manager – Project Controlling – Data Warehouse
  • PROGRAM MANAGER – PROJECT CONTROLLING

    Data Warehouse – Banking Regulation – BCBS239

    • summarized financial reporting and disclosure requirements
    • supervised the budget and resource planning
    • tracked risk, issues, milestones and benefits
    • responsible for escalation management
    • responsible for internal and external communication streams
    • strong stakeholder management
    • key contact person for client requirements
    • reported to the Executive Board
    • set up change management methodology for the program with clearly defined rules and ownerships
    • responsible for the program quality assurance in accordance with PM guidelines
    • assisted internal and external IT audits
    • supported the operational management incl. scheduling meetings, providing the IT infrastructure and reviewing documents
    • administrated the SharePoint and user authorization
    • coordinated the back office:
      • Procurement and Inventory
      • License management
      • Resource management
      • On and off boardings
      • Room/infrastructure set-up/installation/accounts

  • 06/2017 - 12/2017

    • Insurance Company
    • 1000-5000 employees
    • Insurance
  • Release and Change Manager - Agile Transformation
  • Release und Change Manager – Agile Transformation

    Groupwide Tool-Implementation “Enterprise Architecture Management”

    • created a change strategy and communication plan for Enterprise Architecture Management tool implementation – ARIS and alphabet (more than 15,000 new users groupwide)
    • responsible for successful stakeholder- and change-management
    • key contact person for all questions regarding the roll-out
    • as release manager successfully coordinated the resource planning, set up work packages and timelines for the roll-out in over 40 sections of the group
    • created information material, blogs and newsletters
    • planned major events groupwide with focus on the specific stakeholder needs
    • planned and successfully executed workshops for communication management, change strategy and agile project management
    • tracked and reported progress of the project to the Executive Board – time, budget, resources, scope
    • responsible for the project documentation & quality assurance
    • coordinated the back office:
      • License Management
      • Resource Management

  • 03/2016 - 03/2017

    • International Tier-1Bank Revenue €30 billion
    • 5000-10.000 employees
    • Banks and financial services
  • Subproject Manager – Cyber Security – Cyber Analytics, Engineering and Solutions
  • Subprojectmanager – Data Privacy Implementation

    Cyber Security – Cyber Analytics, Engineering and Solutions

      • key contact for negotiations with Data Privacy Office, Works Council, sponsors, engineering team and user groups
      • defined and tracked status of work packages
      • monitored all project related activities (risks, issues, milestones, resources, budget, benefit)
      • responsible for escalation management
      • reported to the Executive Board
      • supported internal and external IT audits
      • supervised technical change requests

    Business AnalysT – Release Planning

      • Release planning:  set up, tracked and reported task status

  • 03/2016 - 03/2017

    • International Tier-1Bank
    • 5000-10.000 employees
    • Banks and financial services
  • PMO Lead – Cyber Security – Cyber Analytics, Engineering and Solutions
  • PMO LeaD

    • Agile transformation
    • supervised the budget and resource planning, incl. all follow-up activities (financial forecasting, head counting, hiring of resources)
    • tracked risk, issues, milestones and benefits
    • responsible for the program quality assurance in accordance with PM guidelines
    • assisted internal and external IT audits and change processes
    • supported the operational management incl. scheduling meetings, providing the IT-infrastructure and reviewing documents
    • administrated the SharePoint and Confluence

  • 10/2015 - 04/2016

    • International Investment Bank
    • 1000-5000 employees
    • Banks and financial services
  • Business Analyst
  • Business Analyst

    Portfolio Management Application Services and Research Systems

    • supported operational management incl. scheduling the launch of new IT software (piloting, release, going live)
    • evaluated business user needs and system functionality
    • documented user specifications
    • provided 1st and 2nd level support
    • coordinated the service release lifecycle
    • executed, monitored and evaluated UAT and SIT functionality
    • consulted the IT archiving and decommission process
    • assisted internal and external IT audits

  • 03/2012 - 04/2014

    • University of Muenster
    • 1000-5000 employees
    • Public service
  • Academic Research Assistant, University of Muenster

  • 04/2013 - 10/2013

  • Social and Cultural Entrepreneur, Windhoek (NAM)

  • 09/2009 - 04/2010

    • adidas AG
    • 1000-5000 employees
    • Consumer goods and retail
  • Participant in the Dual Study Program “Business Informatics”, adidas
  • Dual Study Program “Business Informatics”

    Competence Centre Retail, Global IT

     

    • updated and monitored databases and purchase orders
    • reported customer data and supported the communication between IT and other areas of the business
    • supported change management in providing IT solutions that are aligned with current business needs and anticipated future IT requirements for retail
    • tested and produced IT tools for POS-systems on the European market
    • supported operational management incl. scheduling the launch of new IT software (piloting, release, going live)
    • prearranged and reported team meetings (in English and German)
    • undertook in-service training for IT and teambuilding

TIME AND SPATIAL FLEXIBILITY
worldwide
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