EBC*L C (European Business Competence* Licence - Leadership)
EBC*L A (European Business Competence* Licence - Business Basis)
ITIL Foundation Certification
ServiceNow Certified System Administrator
TÜV Process Manager (Basic) Certification
PROJECT HISTORY
Agile Coach IT Service Provider (02/2019 – Today)
Sparringpartner / Agile Coach for the business owner
Optimization of team-internal processes
Creation of rituals and their anchoring in the daily business
Strengthening team cohesion and team spirit in the teams
Integration of new team members
Further development of teams with regard to strengthening self-organization and customer orientation
Use Lean Thinking in order to optimize processes
Use Kanban for visualization
Creation of clarity and transparency
Creation of a purpose and values
Agile Coach IT Company (11/2018 – Today)
Sparringpartner and Agile Coach for the business owner / Scrum Master who works in big IT projects
Senior Business Consultant / Scrum Master / Business Analyst, Allianz Belgium (03/2017 – 04/2018)
Responsibilities as Business Consultant:
Practicing Lean Thinking
Conception and moderation of Workshops
Business Process Alignment
Process Analysis, Process Design and Process Improvement
Expert in the areas of organization, workflow and broker management
Provide advice in the areas Incident and Change Management
Provide support for the integration and implementation of ABS (insurance software)
Provide support for the configuration and customization of ABS
Interface between IT and Business
Responsibilities as Scrum Master:
Agile, supportive and collegial leadership
Practicing an agile, self-organized, self-responsible work environment
Development of strategies to improve team processes
Defining the process goals and objectives
Training and coaching of team members
Communicate team status, task accomplishments and direction to responsible stakeholders
Resolving any problems and prevent their recurrence
Conflict Resolution
Responsibilities as Business Analyst:
Member of a Scrum Team (SAFe)
Requirement Engineering
System and Business analysis
Design and implementation support of technical solutions
Contact person for technical issues related to the configuration of ABS
Senior Business Consultant, SQS Management Consulting (09/2014 – 02/2017)
Business Consultant for national and international customers
Member of the Competence Group in the area organization and workflow
Creation of documentation of complex topics for internal reference
Expert in the areas of organization, workflow and broker management
Senior Business Consultant / Scrum Master / Business Analyst, Allianz Nederland Groep N.V. (11/2014 – 02/2017)
Responsibilities as Business Consultant:
Practicing Lean Thinking
Conception and moderation of Workshops
Business Process Alignment
Process Analysis, Process Design and Process Improvement
Expert in the areas of organization, workflow and broker management
Provide advice in the areas Incident and Change Management
Provide support for the integration and implementation of ABS
Provide support for the configuration and customization of ABS
Interface between IT and Business
Responsibilities as Scrum Master:
Agile, supportive and collegial leadership
Practicing an agile, self-organized, self-responsible work environment
Development of strategies to improve team processes
Defining the process goals and objectives
Training and coaching of team members
Communicate team status, task accomplishments and direction to responsible stakeholders
Resolving any problems and prevent their recurrence
Conflict Resolution
Responsibilities as Business Analyst:
Member of a Scrum Team (SAFe)
Requirement Engineering
System and Business analysis
Design and implementation support of technical solutions
Contact person for technical issues related to the configuration of ABS
IT Consultant, KPMG Wirtschaftsprüfungs- und Steuerberatungs AG (05/2013 – 07/2014)
IT Consultant for national customers
Design of an implementation approach in order to move from a decentralized to a centralized Service Desk (including Facility Management, medical engineering support, Property Management) for an Austrian Hospital
Development of an approach for the design and implementation of an IT Service Management system in cooperation with ServiceNow
IT Audit support
Test Manager / Subproject Manager, UniCredit Bank Austria AG (10/2013 – 07/2014)
Design, implementation and communication of the test concept for the UAT phase
Planning, coordination and monitoring of test implementation and realization
Coordination of test case creation
Communication of clear instructions to the test team
Planning, distributing, steering and controlling of work packages
Configuration and preparation of HP Quality Center (HPQC)
Monitoring of test results with HP Quality Center (HPQC)
Contact person and Interface between IT and Business
Communication of status, accomplishments and direction to the responsible stakeholders
Business Process Improvement Consultant, Red Bull (06/2013 - 08/2013)
Process Analysis, Process Design and Process Improvement in the area of Service Operations
Consultancy in the area of Service Operations
Software testing (ServiceNow) of the modules incident and change management
System Engineer / System Administrator / IT Project Manager, Widder GmbH (03/2007 - 07/2012)
Responsibilities as Project Manager:
Hardware Rollouts
Software Rollouts
Implementation, configuration and maintenance of Distributed File System Replication (DFSR)
Implementation, configuration and maintenance of application virtualization (App-V)
Implementation, configuration and maintenance of virtual machines (VMWare)
Automation of system installations with System Centre Configuration Manager
Responsibilities as System Engineer / System Administrator:
Technical contact person for national and international customers
1st and 2nd level client and server support for national and international customers
Installation, configuration and maintenance of Microsoft products
Windows Server
Exchange Server
File Server
Internet Information Server
Hyper-V
App-V
Microsoft SQL Server
System Center Configuration Manager (SCCM)
System Administrator / Technical Manager / IT Project Manager, Covidien Austria GmbH (03/2007 – 07/2012)
Responsibilities as Project Manager:
Hardware Rollouts
Software Rollouts
Automation of system installations with System Center Configuration Manager (SCCM)
Responsibilities as System Administrator / Technical Manager
Technical Manager and main contact person for Covidien Austria
Main responsible for the IT infrastructure
Client and Server support on-site
GET IN TOUCH
You can't contact this user because he's on your blacklist.
Thank you for subscribing
You have been successfully subscribed to the freelancermap newsletter.
