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Last update: 15.09.2019

ITIL & PRINCE2 Practitioner

Graduation: B.A. Psychology, MCP, ITIL, PRINCE2
Hourly-/Daily rates: show
Languages: English (Native or Bilingual) | Hindi (Native or Bilingual)

Skills

Sameer Patole
Uttam Nagar, Nashik ·Ph.: 976 221 5674
SameerPatole@outlook.com | linkedin.com/in/SameerPatole
9 years of experience in Operations Management, Project & Service Management. Deft in identifying bottlenecks & gap areas; involved in managing operations to enhance profitability & seamless process delivery.
- Adept in Project Management and Change Management; demonstrative excellence in planning, initiating, executing, and maintaining high-value projects.
- Dexterous in managing several successful processes with involvement in operations for excelling business targets & service delivery metrics.
- Proficient in monitoring & control/execution, team building & management.
- Strong analytical, communication, organizational & troubleshooting skills with ability to analyze business practices and define optimal procedures or practices.
Service Desk Management, Support & Maintenance projects, Project Management, Operations & Maintenance, Strategic Planning , Contract Management, Vendor Management, Process Management, Service Management, Helpdesk Management, Team Management, Analysis, Technical Support.
Experience
Jun 19 – Present
Freelancer, nashik
Working as IT process consultant, MIS reports and trainer for English Communication as well as Excel and PowerPoint as Business Tools.
JAN 19 – MAY 19
PROJECT MANGER, WEBWING TECHNOLOGIES, nashik
Managing IT projects related to Web, Mobile app development into Agile process.
FEB 18 – APR 18
PROJECT MANAGER, CMS IT SERVICES, pune
Managing IT projects like Local Support related to Network, Firewall, Desktop Support into Waterfall process.
MAY 14 – SEP 17
TECH SPECIALIST, tECH MAHINDRA, pune
Worked with roles like – Azure cloud servers built deployment, monitoring for European Automobile company. Major Incident Manager for British Telecom company, Assistant Manager Operations in IT Service Desk for European Automobile company.
DEC 12 – APR 14
TECH REP ii, HEWLET-PACKARD (HP), pune
Worked in IT Service Desk for European Logistic company.


FEB 10 – DEC 12
SR. TECHNICAL OFFICER, MAERSK GLOBAL SERVICES, Pune
Worked in IT Service Desk for European Logistic company.
MAY 08 – FEB 10
FIELD SUPPORT ENGINEER, CMS INFO SYSTEMS, Pune
Worked as local IT Support technician for Windows computers, servers and maintaining Data Center.
DEC 01 – APR 08
NON-TECH JOBS, OTHER COMPANIES
Experience into Customer Service for IT and Telecom companies.
Education

APR 2001
BA, BHONSALA MILITARY COLLEGE, NASHIK
I was a member of NSS and built water storage and consumption facility for Gram Panchayat of a village in Nashik.
mar 1997
Higher secondary school certificate, dd bytco junior college, Nashik
Studied Science with vocational subject as Applied Electronics. Worked on Project for radio frequency.
MAR 1993
secondary school certificate, St. Francis high school, NASHIK
Skills

Project Management – Stakeholder engagement, Creating and maintaining project repository, Change management, Catalog items, Communication Planning, Creating Roadmaps, Training Development and delivery, etc.
Communication with Global Clients for project scope validation, WBS, kickoff meetings, Risk identification.360 deg. Communication with internal and external stakeholders.
Ensuring RACI is followed within the project team
RAG analysis.
Identifying bottle necks and preparing plans to deal with the roadblocks & impasse.
Certifications
ITIL v3 Foundation, PRINCE2 Foundation and Practitioner, MS Office as Business Presentation Tool, Crash course In Computer Hardware, Shotokan Karate Brown Belt, Crash course In Electrical Maintenance.
SAMEER PATOLE
Uttam Nagar, Nashik ·Ph.: 976 221 5674
SameerPatole@outlook.com | linkedin.com/in/SameerPatole
9 years of experience in Operations Management, Project & Service Management. Deft in identifying bottlenecks & gap areas; involved in managing operations to enhance profitability & seamless process delivery. 
- Adept in Project Management and Change Management; demonstrative excellence in planning, initiating, executing, and maintaining high-value projects. 
- Dexterous in managing several successful processes with involvement in operations for excelling business targets & service delivery metrics. 
- Proficient in monitoring & control/execution, team building & management.
- Strong analytical, communication, organizational & troubleshooting skills with ability to analyze business practices and define optimal procedures or practices.

Service Desk Management, Support & Maintenance projects, Project Management, Operations & Maintenance, Strategic Planning , Contract Management, Vendor Management, Process Management, Service Management, Helpdesk Management, Team Management, Analysis, Technical Support.
EXPERIENCE
JUN 19 – PRESENT
FREELANCER, NASHIK
Working as IT process consultant, MIS reports and trainer for English Communication as well as Excel and PowerPoint as Business Tools.

JAN 19 – MAY 19
PROJECT MANGER, WEBWING TECHNOLOGIES, NASHIK
Managing IT projects related to Web, Mobile app development into Agile process.
FEB 18 – APR 18
PROJECT MANAGER, CMS IT SERVICES, PUNE
Managing IT projects like Local Support related to Network, Firewall, Desktop Support into Waterfall process.

MAY 14 – SEP 17
TECH SPECIALIST, TECH MAHINDRA, PUNE
Worked with roles like – Azure cloud servers built deployment, monitoring for European Automobile company. Major Incident Manager for British Telecom company, Assistant Manager Operations in IT Service Desk for European Automobile company.

DEC 12 – APR 14
TECH REP II, HEWLET-PACKARD (HP), PUNE
Worked in IT Service Desk for European Logistic company.

FEB 10 – DEC 12
SR. TECHNICAL OFFICER, MAERSK GLOBAL SERVICES, PUNE
Worked in IT Service Desk for European Logistic company.

MAY 08 – FEB 10
FIELD SUPPORT ENGINEER, CMS INFO SYSTEMS, PUNE
Worked as local IT Support technician for Windows computers, servers and maintaining Data Center.

DEC 01 – APR 08
NON-TECH JOBS, OTHER COMPANIES
Experience into Customer Service for IT and Telecom companies.
EDUCATION
APR 2001
BA, BHONSALA MILITARY COLLEGE, NASHIK
I was a member of NSS and built water storage and consumption facility for Gram Panchayat of a village in Nashik.
MAR 1997
HIGHER SECONDARY SCHOOL CERTIFICATE, DD BYTCO JUNIOR COLLEGE, NASHIK
Studied Science with vocational subject as Applied Electronics. Worked on Project for radio frequency.

MAR 1993
SECONDARY SCHOOL CERTIFICATE, ST. FRANCIS HIGH SCHOOL, NASHIK
SKILLS
•    Project Management – Stakeholder engagement, Creating and maintaining project repository, Change management, Catalog items, Communication Planning, Creating Roadmaps, Training Development and delivery, etc.
•    Communication with Global Clients for project scope validation, WBS, kickoff meetings, Risk identification.    •    360 deg. Communication with internal and external stakeholders.
•    Ensuring RACI is followed within the project team
•    RAG analysis.
•    Identifying bottle necks and preparing plans to deal with the roadblocks & impasse.

CERTIFICATIONS
ITIL v3 Foundation, PRINCE2 Foundation and Practitioner, MS Office as Business Presentation Tool, Crash course In Computer Hardware, Shotokan Karate Brown Belt, Crash course In Electrical Maintenance.

Project history

Local Availability

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