Overview
Wall Street English was a blended learning language school active in Germany from 1995 until December 2016.
Easily the hardest but most rewarding job I have had until I started writing code. Used my teaching and design skills to become a manager who developed workflows, process and people to reach objectives and improve the business.
Schools Managed
- Berlin, WSE Mitte - Flagship Centre Awarded Best WSE Manager, Germany - 2015
- Berlin, WSE Charlottenburg Awarded 3 month sabbatical
- Berlin, WSE Charlottenburg & Schöneberg 2 schools w/ 20 staff & 800 students
- Berlin, WSE Charlottenburg, Stgltz & Schnbrg Awarded Best WSE Manager - 2007
Task and Responsibilities
Learning and Development
• Staff development, workplace and school culture, continuous improvement, staff onboarding, new product and process training, meeting L&D objectives.
Customer Success and Experience
• Learners meeting objectives using WSE method.
Internal Sales
• met 30% - 50% of centre sales target through B2C contract renewals and referrals.
Community, Events, and Social Media
• Creating and organising relevant events, newsletters, social media content for our 15k learners and alumni.
Recruitment
• End to end recruitment and on-boarding +50 hires.
Compliance and Reporting
• Arbeitsagentur, GutCert, and Pearson Education policies: Efficacy, Anti-Corruption, Anti-Discrimination. Salaries, bonuses, cost control, KPIs and analysis, QMS analysis.
English Language Teaching
• Leading the line with quality instruction since 2003