User Researcher & UX Consultant

I'm a senior User Experience Researcher and UX Consultant who thrives on turning your business problems into user-centred solutions - wherever your users might be.

I come up with research strategies to support your business needs, deadlines and budget.

I work in labs, on the telephone, online,  in user environments and with your teams to identify mental models, unmet needs, pain points, expectations and experiences people have when using your digital product or service.

I help you to visualise these insights via user journeys,  experience maps and ranked recommendations based on best practice.  I give you a step-by-step "how to" via annotated wireframes and prototypes that can be iterated and tested with users.

I do cognitive walkthroughs of your existing customer journeys and dig into customer feedback data and Analytics to discover who your real user groups are, how their experiences are affecting their perception of your service or product - and how to remedy or optimise this quickly.

You can bring me in at any point - whether your product/service is still an idea, or already in use.