Profileimage by carlosmarcelo ribeiro Senior Information Technology Analyst, Senior Technical Support Analyst from

carlos marcelo ribeiro

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Last update: 06.09.2022

Senior Information Technology Analyst, Senior Technical Support Analyst

Graduation: not provided
Hourly-/Daily rates: show
Languages: Portuguese (Limited professional) | Spanish (Limited professional)

Attachments

Resume_Waldier_Faustino.pdf

Skills

  • Governança de Dados (Registro: DoWG1630574Cot2) – Escola Nacional de Administração Pública – ENAP/EV.G
  • Data Protection Officer - DPO (Certification number 5F612C9) - It.Certs - 4145 North Service Road, 2nd Floor Burlington, ON Canada.
  • GDPR Foundation Certification (Certification number 5F612C7) - It.Certs - 4145 North Service Road, 2nd Floor Burlington, ON Canada.
  • LGPD Foundation Certification (Certification number 5F612C6) - It.Certs - 4145 North Service Road, 2nd Floor Burlington, ON Canada.
  • IT Governance Foundation Certification (Certification number 5F612C5) - It.Certs - 4145 North Service Road, 2nd Floor Burlington, ON Canada.
  • Information Security Risk Management Foundation Certification (Certification number 5F612C4) - It.Certs - 4145 North Service Road, 2nd Floor Burlington, ON Canada.
  • Information Security Manager (Certification number 5F612C8) - It.Certs - 4145 North Service Road, 2nd Floor Burlington, ON Canada.
  • InfoSec Foundation Certification (Certification number 5F612C3) - It.Certs - 4145 North Service Road, 2nd Floor Burlington, ON Canada.
  • Certified Quality Expert (Certificate ID: 5465-156-657-0490) Project Managers (IIEC)
  • Certified  Project Expert in ISO 21500 (Certificate ID: 5465-156-657-0490) Project Managers (IIEC).
  • Lean Six Sigma White Belt (Cert. Number: DAnfrV8Ho2) – Council for Six Sigma Certification.
  • Lean Six Sigma Yellow Belt – (Cert. Number: 628538) –  6Sigmatudy.
  • Scrum Foundation Certified (Cert. Number: 632538) – ScrumStudy.
  • Negotiation Associate (Cert. Number: 583379)  – NgStudy.
  • CIPS Ethics  - Canada´s Association of I.T. Profissionals.
  • Microsoft Security IT Pros, Microsoft Security for The Chief Security Officer, Microsoft Cloud Security From the Field, Microsoft Planning for a Security Incident, Cyber Security Reference Architecture, Windows Security & Forensics,  End User Security Awareness, Risk Manager Framework, Social Engineering And Manipulation, NIST 800-171, Corporate Cyber Security Management, ISO/IEC 27001, CSSLP,  CISO e CISM …
  • MS Office 2007/2010/2016, ITIL V2/V3, DevOps to ITIL, Cobit 5, PMP (Project Manager Professional), MASP (Método de Análise e Solução de Problemas), DevOps for IT Pros (DevOps to ITIL).
  • Microsoft Security IT Pros, Microsoft Security for The Chief Security Officer, Microsoft Cloud Security From the Field, Microsoft Planning for a Security Incident, Cyber Security Reference Architecture, Windows Security & Forensics,  End User Security Awareness, Risk Manager Framework, Social Engineering And Manipulation, NIST 800-171, Corporate Cyber Security Management, ISO/IEC 27001, CSSLP,  CISO e CISM …

Project history

01/2017 - 12/2019
IT Coordinator
CMGR - Solutions S/c Ltda

CMGR - Solutions S/c Ltda - Responsible for the administration of two technical teams of the company:

* Coordination of the information security team, having as main responsibilities: Management of contracts,
staff and projects. Elaboration, dissemination and revision of policies and procedures oriented to the practices of
NBR ISO / IEC 27001 (Code of practices of the information security system) and good practices of NBR ISO / IEC
27002 (Code of practice for the management of information security) ; Agent Compliance in the prevention and
mitigation of IT related risks through the preparation and follow-up of integrated action plans to the risk maps of the
areas of operation. Audit and engineering to ensure that all corporate initiatives / projects adhere to legal and audit
requirements; Handling of Information Security incidents with recommendations for prevention, correction and / or
mitigation; Propose, monitor, and implement Information Security solutions and controls in relation to incidents,
changes, projects and recurring activities; Deployment of Baselines de Seguridad.

* Supervision of the technical support and customer service team, having as main responsibilities: Supervise
the work of the technical team, take care of the evaluation and identification of technological solutions; Control the
work schedule of the technicians; Manage the migration of operating systems and software; Monitoring and control
of SLA; Management of IT activities with a focus on goals.

01/2007 - 01/2017
Senior Information Technology Analyst
Prol Service Center

Prol Service Center, Rio de Janeiro-RJ, Brazil.
Outsourced in the Civil Police of the State of Rio de Janeiro - PCERJ / Government of the State of Rio de Janeiro -
ERJ - Brazil.
* Performing the role of senior information technology analyst, responsible for the design, implementation and
management of the private cloud distributed in two secure and high performance websites, serving the public in the
state of Rio de Janeiro; Responsible for the implementation and management of the platforms, Windows Server
2003/2008/2012, MS Active Directory, Exchange 2010 DAG, DNS, DHCP, WSUS, WDS, IIS 7.5, .NET, Apache,
NGINX, Oracle Database 10G, Storages EMC / Pillar Axiom, SAN Brocade, NetBackup 7.5, McAfee Epolicy
Orchestrator 4.5, Nagios and Cacti; Management of teams of analysts specializing in information security and
technical support (Levels II and III); Study and definition of technology to be adopted, according to the best
practices of the market; Management of specialized technical teams; Ease of communication and integration of
infrastructure and development teams; Elaboration of terms of reference and bidding process for the acquisition of
IT goods and services; Great relationship with customers, suppliers and partners; Providing indicators for strategic
decision making; Responsible for the development, implementation and control of the security of the institutional
(physical and virtual) servers; I was responsible for the application of security policies (ROR) and audits of
information security incidents in the server environment in conjunction with the information security company
Modulo Risk Manager; I was responsible for the process of restructuring and deploying the file server, composing
rigid policies, standards and security procedures in the use of data storage in network center assets.

01/2001 - 01/2007
Senior Technical Support Analyst
NUSEG - Superior Nucleus of Government Studies of the State of Rio de Janeiro

NUSEG - Superior Nucleus of Government Studies of the State of Rio de Janeiro, Rua São Francisco Xavier, 524 -
Maracanã, Rio de Janeiro - RJ, Brazil.
* During this period I was responsible for the administration, inventory and maintenance of the technological park of
08 units of the Civil Police of the State of Rio de Janeiro; Together with the senior staff, I was responsible for the
implementation of new technologies in the units belonging to PCERJ and responsible for the security of the
information stored in the local servers of each unit; I acted as responsible for the training in the field and internal of
new technicians contracted by the company to attend the units of the client (Civil Police of the State of Rio de
Janeiro).

Local Availability

Only available in these countries: Brazil
Available for national and international travel
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