Europe's leading Company in GPS Navigation and Maps creation for the world, works with almost all brands in
the Automotive Sector, having global strength of 4000+ employees.
Global Support/Delivery Manager - NOC, IT, Procurement, DB
* Worked in Site Leadership team for aligning IT strategies to Corporate and Business strategies with Strong
COO exposure in handling and Streamlining Operations and Technical Programs
* Project and Program management for NOC, IT & Service Desk support, Infrastructure,DB & Application
support and Procurement teams. ITSM Framework and seek areas sof Improvement.
GSM * Budgeting , Accounting, Learning & Developments, Strategic decisions, Identify and Implement
Improvement plans to achieve Organizational goals and C-SAT
* Transition Management: Transitioned 24x7 NOC Operations Project from Amsterdam, Belgium and
Bangalore to Pune. Created the entire NOC team of Level 1 and 2 Technical support
* Technical and Audit : Data Center setup and Migration, Hosting Database and Applications, Managed
Services for Internal and External Customers, KPI measurement, Identify Risks and planning for responses,
Internal auditing of Policies and Processes, identifying NCs and areas of improvement.
* Team Management - Managed and built a high-performance Technical team at different levels of support.
Responsible for Performance, Appraisals, Growth and overall Team building.