SivaKrishna Mokamatam available

SivaKrishna Mokamatam

Smart-working, self-motivated, quick-learning, TOGAF9 and AWS Certified Solutions Architect

Profileimage by SivaKrishna Mokamatam Smart-working, self-motivated, quick-learning, TOGAF9 and AWS Certified Solutions Architect from
  • Freelancer in
  • Graduation: Bachelor of Engineering
  • Hourly-/Daily rates: not provided
  • Languages: English (Native or Bilingual)
  • Last update: 26.04.2020
Profileimage by SivaKrishna Mokamatam Smart-working, self-motivated, quick-learning, TOGAF9 and AWS Certified Solutions Architect from
SivaKrishna Mokamatam - CV

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  • 19 years of full system development life cycle experience in IT and Operations using Global Delivery Model
  • Experiences with start-up and larger organisations, designing multi-tier architectures, with local and global operations
  • Extensive experiences in streamlining Business Operations and thereby improving Customer Experience (CE)
  • Evaluate and present innovative, pragmatic & cost-effective solutions and help organisations achieve high performance
  • Experience in defining and delivering architecture vision and roadmaps, including micro services architecture
  • Drive effective use of Data Analytics & Business Intelligence to facilitate cross-selling and strategic decision-making
  • Lead IT systems rationalisation and transformation, to meet corporate goals and regulatory requirements
  • Excellent stakeholder management skills and the ability to influence both business and technical audiences successfully
  • Chairing workshops and presenting transformation Business Cases to directors and C-level executives
  • Proficient at Agile Scrum with proven ability of leading multi-cultural domain/technical specialists
  • Contribute to thought capital and mentor other members of the architecture and practice groups
Functional / Technical:
  • Customer / Account Management; Order Management; Service Management; Enterprise Data Analytics
  • AWS; Microsoft Azure PaaS; Salesforce Marketing Cloud; Sigma OM & SMP; Kafka, Hadoop, Ab Initio
  • Oracle Siebel CRM, Microsoft Dynamics CRM, Oracle Business Intelligence, SAP Business Objects, SQL, PL/SQL
  • UML; IBM Rational Software Architect, Borland Together Architect; Caliber RM; MS Office, Visio
  • 10/2016 - 03/2020

    • Virgin Media
    • >10.000 employees
    • Telecommunications
  • End-to-End Solutions Designer
  • * Evaluated and presented innovative & cost-effective solutions for Horizon4RDK project, which aims
    to launch next generation TV services and new devices to Consumer customers.
    * Service fulfilment solution using a new COTS product and TV back-office platform
    * Evaluated, presented and delivered interim solution to meet project timelines for launching
    service to trials stage
    * Supply Chain & Logistics solution to introduce new device manufacturer and TV devices into the
    overall solution
    * Migration solution, with hybrid cloud architecture - leveraging core on premises IT stack and
    new AWS services, to software convert existing TV devices (STBs) in customer premises to the new
    TV platform

    * Driven effective use of Data Analytics, which included ingestion & analysis of ~10TB of streaming
    data daily, to determine next best action and facilitate decision-making, whilst resolving
    customer service problems.
    * Defined reusable, extendable and scalable E2E device diagnostics framework for next generation
    TV devices
    * Leveraged Enterprise Data Analytics tools such as Kafka, Hadoop and Ab Initio in the solution
    * Integrated Customer Care tools & IT systems with network monitoring & device remote management
    * Delivered consistent cross-channel service customer care experience and cost savings

    * Designed pragmatic and compliant E2E solutions to meet Business & Technology requirements, and
    presented them to all stakeholders and solution design review board for sign-off.
    * Event-driven Customer Communications framework to support Omni-channel customer experience
    * Solutions to optimise in home Broadband customer experience by delivering new products and
    * Solutions to deliver services to customers in a cost-effective manner, by expanding serviceable
    premises in the UK
    * Defined roadmap to streamline customer premise serviceability checks across the Business

  • 08/2015 - 09/2016

    • Lebara
    • 500-1000 employees
    • Telecommunications
  • Solutions Architect
  • * Proposed solution alternatives, presented merits and drawbacks of each, and recommended relevant
    solution to Business, Technology and Regulatory requirements, whilst adhering to architecture
    * Launch of e-top-up card leveraging ISO 8583 and 7810-13 standards and third party point of sale
    service providers
    * Compliant solution to Australia government's data retention, encryption and retrieval
    * B2B Retailer wallet management solution for Lebara's distribution network by enhancing digital
    * Collaborated with a solution partner in Germany and delivered ATM top-up solution for Lebara

    * Evaluated and recommended products (SaaS / PaaS) & external services that will form part of the
    solution delivery.
    * Salesforce & Microsoft Dynamics CRM products and over 5 System Integrators for CRM re-platform
    * Zeta, FlyTxt, Adobe, Comviva, Salesforce and Lumata products for Campaign Management
    re-platform programme
    * Evaluated Experian and Salesforce products for Marketing Campaign and Service Emails send

    * Ensured integrity of the solutions delivered by providing technical leadership to technology and
    3rd party teams.
    * Defined architecture principles and considerations for development of micro services oriented
    integration platform, leveraging Microsoft Azure IaaS & PaaS, to integrate legacy environments
    and external services to digital platforms.
    * Created and issued templates of several artefacts such as Design Passport, Solution Overview, and
    Solution Architecture.

  • 11/2011 - 07/2015

    • Infosys Limited
    • >10.000 employees
    • Internet and Information Technology
  • Senior Consultant
  • UK Business - Strategic BSS Stack; British Telecommunications Plc, Ipswich, UK
    * Solution architecture consultancy services to a large BSS transformation programme at British
    Telecommunications Plc.
    * Defined Lead-to-Cash (L2C) solution architectures and solution designs to Business and
    Regulatory requirements
    * Product Model (commercial and technical specification) and definition of L2C processes for
    Voice and Data services
    * Translated business requirements into component & interface specifications and documented
    * Product-agnostic solution architectures for Service Provision, Business Move & Debt and Data
    * Design patterns and solutions for temporal events (both absolute and relative time driven
    * Led in-life designs and engaged with capability managers for problem definition and solution
    * Defined CRM, service provisioning and billing system component changes and integration needs
    / changes for the successful delivery of new products and services on the IT system stack
    * Specialist guidance to the system component teams throughout the software delivery process to
    live implementation
    * Ensured that the high-level solution designs were delivered on time and were complied with the
    business and regulatory requirements and were conformed to Enterprise Architecture standards &

    * Communications Domain Practice responsibilities at Infosys:
    * Responsible for project team and their deliverables; track budget, invoicing, and profitability
    of the engagement
    * Evaluated and mentored practice (solution and process) consultants on best practices and
    consulting services
    * Led Knowledge Management in the practice group and developed SMEs in the identified areas
    * Pre-sales activities - led RFP/ITT responses to leading Telcos in Europe (over £10 million) &

  • 03/2009 - 10/2011

    • Tech Mahindra Limited
    • >10.000 employees
    • Internet and Information Technology
  • Senior Solutions Architect
  • BT Vision CE & Operations; British Telecommunications Plc, Belfast, UK
    * Transformed system processes and streamlined Business Operations to improve Customer Experience.
    * Defined key operational metrics that highlighted the hot spots in service provisioning &
    * Effectively used mind-mapping to analyse problem areas and to articulate business benefits.
    * Developed solutions and business cases, and successfully presented them to directors and c-level
    * Led the implementation of solutions to optimise business operating model.
    * Spearheaded the integration of operations team and analysts, and was commended by BT Seniors
    including Ops Director.
    * Pivotal in improving the CE by 3% and reducing customer complaints by 8%, thereby resulting in a
    cost savings of £220k.
    * Led the back-office & technical analyst teams in resolving the 70% of the issue backlog and
    improving the data integrity.
    * Provided effective & reusable solutions to the expedited Retail launch of Sky Sports, which aided
    BT retain market share.
    * Advisory - Operations Readiness & Support for the new variant of IPTV based service launch
    * Supported Operations, development, E2E test and deployment teams during and post major

    * Transformation & Solutions Group responsibilities at Tech Mahindra Ltd:
    * Played a pivotal role in growing the current account - from a team of 7 consultants to a team
    of 23
    * Supervised a team of 6 consultants and mentored 8 analysts, who were based at multiple
    geographic locations
    * Contributed to the pre-sales activities and aided in winning new contracts from 2 other tier-1

  • 10/2008 - 02/2009

    • Tech Mahindra Limited
    • >10.000 employees
    • Internet and Information Technology
  • Senior Solutions Designer
  • Pan-BT Systems Transformation; British Telecommunications Plc, Milton Keynes, UK
    * Led two key cross LOB business initiatives at BT, aimed at transforming user experience for over
    10000 engineers by - (a) Providing strategic appointing functionality, and
    (b) Delivering strategic timesheet & expenses modules.
    * Assisted BT core design team in successfully piloting new operating model (CFT - Cross Functional
    * CFT included 11 Business Analysts & end-to-end designers, 4 Oracle consultants, component
    designers, and E2E testers.
    * Organised and collaborated with the multi-vendor teams based at multiple locations in
    successfully delivering solutions.
    * Chaired Daily Agile Scrum, Sprint Planning & Review meetings; and, managed Sprint Backlog and
    Burn down chart.

  • 11/2007 - 09/2008

    • Tech Mahindra Limited
    • >10.000 employees
    • Telecommunications
  • Senior Solutions Designer
  • BT Business Strategic Stack [BT BSS]; British Telecommunications Plc, Milton Keynes, UK
    * Programme aimed at transforming the complex legacy IT stack by building SOA-based BT Business
    Strategic Stack.
    * Business Engagement & Requirements Management
    * Responsible for ensuring all business requirements are documented, managed and detailed so that
    the applications team can build and deliver solutions
    * Stakeholder analysis and mapping - comprised of stakeholders from 5 Business Channels & 3
    Technical teams
    * Chaired Sprint Planning, Review and Retrospective meetings with all Business & Technical

    * Led team to work with business leaders and other stakeholders to identify business capability
    needs and prioritisation.
    * Developed transition architectures & roadmaps describing how existing system landscape is
    transitioned to target state.
    * Collaborated with the BT's Regulatory team to ensure compliance to the Ofcom's Telecom Strategic
    Review (TSR).
    * Responsible for managing the E2E solution design team, engagement with Oracle team and their
    * Developed the team from 8 to 30+; led and mentored the analysts and designers inducted.
    * Trained new design resources inducted into the team on the BT Business Organisation and mentored

  • 12/2005 - 10/2007

    • Tech Mahindra Limited
    • >10.000 employees
    • Internet and Information Technology
  • BI Solutions Architect
  • BT Enterprise Information Platform [EIP]; British Telecommunications Plc, Cardiff, UK
    * EIP provided Business Intelligence (BI), reporting and analytical solutions, is a key platform in
    BT's SOA.
    * Led solutions to rationalise BT Retail MIS applications and to build strategic Enterprise Data
    Warehouse (EDW).
    * Responsible for evaluating existing implementations, defining architectural roadmap to comply
    with regulatory needs.
    * Captured & analysed the functional requirements of MIS reports, operational dashboards & bonus
    * Provided BI solutions that were effectively used in cross-selling, up-selling & customer
    retention at BT.
    * Designed key BI & reporting solutions for the launch of Consumer Phone & Broadband services on
    the strategic stack.
    * Designed innovative BI architecture supporting operational, tactical and strategic business
    needs, and involved in developing a working prototype, which won the First Prize at a BT's Agile
    Hot House.

  • 04/2004 - 11/2005

    • Tech Mahindra Limited
    • >10.000 employees
    • Internet and Information Technology
  • MIS Requirements Manager & Onsite Coordinator
  • BT Business MIS British Telecommunications Plc, Cardiff, UK
    * Captured & analysed the functional requirements of MIS reports, operational dashboards & bonus
    * Assured high-level & schema designs, and coordinated deployment & commissioning of functional
    * Instrumental in the MIS migration to Business Objects 6i and in tools adoption to drive Business
    * Coordinated the successful migration of 2 projects' web servers to BT's managed support

  • 07/2002 - 03/2004

    • Tech Mahindra Limited
    • >10.000 employees
    • Internet and Information Technology
  • MIS System Designer & Technical Lead
  • BT Business MIS; Tech Mahindra, Pune, India
    * Designed & developed statistical reports to measure the performance of the agents, teams and
    channels by time period.
    * Imparted training to the new joiners, regarding the project and processes followed.
    * Participated in the internal audits conducted by Quality Management Group (QMG) at Tech Mahindra
    * Represented the project in the SEI CMM Level2 assessment by KPMG.

  • 02/2001 - 06/2002

    • Tech Mahindra Limited
    • >10.000 employees
    • Internet and Information Technology
  • Software Developer
  • BSNL Systems; Tech Mahindra, Pune, India
    * As a programmer, I was involved in coding, code walk-through sessions, unit and system testing
    * Designed & developed two automated code generating modules, which reduced the development efforts
    by 70%.
    * Visited BSNL sites in Maharashtra, to demonstrate the applications and capture business
    requirements for further phases.