Ranjitha Rajendran available

Ranjitha Rajendran

Process Lead

available
Profileimage by Ranjitha Rajendran Process Lead from
  • Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: not provided
  • Languages: English (Full Professional)
  • Last update: 11.07.2020
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CV - Ranjitha Rajendran

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SKILLS
LDAP, SOAP, REST Web Services integration, Inbound Email Actions, SCCM Integration, Azure, UI, email notifications, ServiceNow, script, Excel, Cloud, AWS, GCP, SSO, REST
PROJECT HISTORY
  • 05/2014 - 09/2016

    • Mobius Knowledge Services
  • Process Lead
  • Location: Chennai, India.

    Responsibilities:

    * Customizing incident, problem and change management modules.
    * Customized Client Scripts, Business rules, Scheduled jobs based on
    requirements.
    * UI Customization-Forms and Fields.
    * Configuring Customized email notifications.
    * Deployed custom UI Policies and UI Actionsbased on requirements.




    * Deploying Update sets to from non-production to production instances.
    * Create and Maintain the Reports in ServiceNow.
    * Created Buttons and context menus both on form and lists using UI actions.
    * Configuring Users, Groups and Roles.
    * Worked onClient side script and Server side script.
    * Worked on Import sets(import data from Excel sheets to Service Now ).
    * Submitted many simple/ medium/ complex Project Proposals.
    * Development of Service catalog which includes creating new catalog items,
    designing workflows and execution plans.
    * Created and modified the complex workflows for service catalogs using staging
    table concepts .
    * Developed data sources and schedule file imports to pull data from server into
    Service Now.
    * Developed Scheduled jobs to create Requests automatically, based on the data
    pulled into Service Now.
    * Worked on email notifications and Inbound Email Actions.
    * Working with end user groups to evaluate and solvetechnical problems.
    * Integrated Cloud providers (AWS, Azure & GCP)in Service Now by using Cloud
    Management V2 plugin.
    * Cloud Discovery.
    * ConfiguredLDAP andAzure AD SSO for Service Nowalong with Infra support
    team.
    * Extensively worked with REST GET and POST using basic HTTP Authentication.
    * Ensure that errors are detected to avoid production outages.
    * Installation/ Configuration and troubleshooting MidServers whenever the Mid
    server down notification triggered.
    * Provide level 2 customer support of tickets assigned to the ServiceNow team
    * Provides analysis of problems while working toward solutions to technical
    issues.
    * Provide daily customer service to all ServiceNow users that submit questions
    and service requests to the SNC production support team.

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