Changes in Reports and Smartforms.
Maintaining close coordination between onsite & offsites teams for ensuring seamless delivery of the project. Working with user for various process & provide the solution. Handling Tickets & Tasks and responsible for closing the same within defined SLAs (Service Level Agreements). Working on ticketing tool like Service Now. Involved in providing functional support, testing of new enhancement as per client’s requirement. Responsible for Support order to cash processes in several location including USA, Latin America, Asia , Europe, Advanta Etc. Raising & communicating with SAP when facing problem in business process customizing.
Preparation of test cases & user documentation Maintaining close coordination between Client and Other Team Module. Preparations of Functional Specifications for various reports Data Uploading Using LTMC , LTMOM. SAP To ASP To GSP Integration. Unit Testing For Every Process to Check IRN.