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Skills
I have designed dashboards for customers such as The Coca-Cola Company and regional (LatAm) datawarehouse for Nielsen. I have also led teams with outstanding results including the consolidation of a Business Intelligence specialized Managed Services practice, as well as a program for a healthcare institution awarded by the Worl Bank.
Project history
01/2019
-
01/2020
Senior Customer Success Consultant
Appian Corporation
* Gathered functional and technical system requirements
* Worked with key client stakeholders to define business processes
* Provided instructional demonstrations to clients throughout the entire project life
cycle
* Drove BPM adoption within client organizations by empowering client resource to
become self-sufficient with building process applications on their own
01/2016
-
01/2019
Lead of Managed Services & Senior Business Intelligence Consultant
Perficient
* Managed specialized support engineers
* Helped the team grow from two to five accounts
* Standardized operating processes for consultants in three countries
* Coordinated ticket resolution and platform stabilization for a project in the
pharmaceutical industry, which got a MicroStrategy Customer Award in 2018
* Contributed to contract extensions with customers in energy and financial
industries
* Prioritized and assigned tasks according to issue severity and team workload
* Designed data warehouse and data marts models
* Specified and implemented logical data models using MicroStrategy
* Designed dashboards focused on improving overall UX
* Contributed to report rebranding for Domtar and The Coca Cola Company
* Gave technical advice to customers and propose improvements to their BI platform
* Evaluated the impact of incoming requests and manage their scheduled attention
* Analyzed and evaluated enhancements of business intelligence projects for client
companies
* Led a support team in implementing fixes to urgent problems
* Mentored junior consultants and provided technical guidance
01/2015
-
01/2016
Senior Business Intelligence Consultant
Third I
* Managed remote and on-site business intelligence teams
* Gathered and analyzed business requirements
* Built dashboards and decision support reports using MicroStrategy suite
* Helped validate that solutions met requirements
01/2014
-
01/2015
Business Intelligence Systems Architect
Nielsen
* Designed a business intelligence solution for retail customers in LatAm
* Data warehouse and business intelligence solutions design
* Pricing and Market Analysis dashboard design for retailers using MicroStrategy
* Defined infrastructure and software needed for implementing solutions
* Sized effort for fulfilling business requests
* Led development teams in specifications understanding and problem solving
* Timely reported progress to local and remote project managers with waterfall and
agile development methodologies
* Designed an internal documentation standard for business intelligence projects using
Enterprise Architect and UML
01/2008
-
12/2013
Business Intelligence Program Manager & Senior Business Intelligence Consultant
Intellego
* Managed technical teams on business intelligence projects
* Contributed to project expansion and contract renewal in a governmental strategic
program
* Scope management for private and government customers
* Coordinated an internal standardization initiative for ETL projects
* Designed internal technical workshops
* Trained business users in the use of business intelligence dashboards and tools
01/2007
-
01/2008
Software Engineer
MicroStrategy
* Designed and developed MicroStrategy 9 platform installation routine for Windows
* Co responsible for increasing the installation routine's available languages in 40%
* Responsible for defect correction for previous MicroStrategy installation routines
versions
01/2005
-
12/2006
Business Science Consultant
Urban Science
* Reduced report's production time in 10% by automating its generation process
* Contributed to contract renovation for one of the firm's top four accounts
* Created reports for measuring car dealerships performance based on georeferenced
sales and demographics data, and analyzed the results to make improvement
recommendations
* Optimized the national retail network for the luxury cars segment for another top
account
Local Availability
Only available in these countries:
USA
Located in Washington DC Metro Area, currently not available for travel.
Business Intelligence professional experienced in warehouse and user-centric dashboards design
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