William Hanna available

William Hanna

Microsoft 365 Solution Architect | Intune | Endpoint manager | Autopilot

available
Profileimage by William Hanna Microsoft 365 Solution Architect | Intune | Endpoint manager | Autopilot from
  • Freelancer in
  • Graduation: IT-Security Architect
  • Hourly-/Daily rates: not provided
  • Languages: Arabic (Limited professional) | English (Full Professional) | Swedish (Native or Bilingual)
  • Last update: 20.01.2021
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SKILLS
Microsoft 365, Azure cloud, Active Directory * Cloud Architect, Microsoft Intune, 365 cloud services, digitization, Cloud, Infrastructure, Microsoft 365 / Azure, device management, iOS, OSX, Android, Windows, GoLive, ITIL, Office 365, Azure Automation, Windows Server, Windows 10, Remote Desktop Services, Active Directory, ADFS, PowerShell, Azure, mobile devices, End-point configuration manager, MFA, Office 365 and Azure Cloud, Windows 7, Microsoft cloud services, SCCM, DNS, DHCP, Domain Controller, Microsoft services, Windows client, Windows Client/Servers, Exchange, Networking, TCP/IP, Citrix, MobileIron, antivirus, firewall, user accounts, data integrity, Client/Servers, ServiceNow, Directory, Windows 8, Windows 8.1, Windows Server 2008, Windows Server 2012, Windows Server 2016, Windows Server 2019, macOS, MDM, MAM, Office 365 ATP, Autopilot, Azure ATP, Microsoft Defender ATP, Conditional Access, Power Shell, Azure Active Directory, Exchange Online, OneDrive for Business, NDES SCEP Certificate, Skykick Backup, VPN, System Center Configuration Manager (SCCM), Active Directory Services, WLAN, Group Policies, Azure Print, SharePoint Migration Tools, Hyper-V, SQL, Backup, VMware, SharePoint, Skype for business, RDS, Bomgar
PROJECT HISTORY
  • 01/2020 - Present

    • Dustin
  • Microsoft Cloud Consultant
  • Part of Workplace / Infrastructure team to support Dustin’s customers with existing environments, help with the right strategy and technology within Microsoft 365 and Infrastructure. As a partner to Dustin, I guide and challenge their customers in both the Small Medium-Businesses and Large Corporate & Public business areas to develop their business.

  • 01/2020 - Present

    • SEB
  • Microsoft 365 Solution Architect
  • As part of a device management project, I am leading keyperson responsible for both the plan, analyze and design phase for SEB migration from XenMobile to Microsoft Intune. The design was built on requirements to have a modern solution, flexible, automation flow for
    onboarding users/devices and scalable for future demands supporting more than 15 000 devices (iOS, OSX, Android, Windows).
    I am also a leading keyperson in take over management and operation of
    SEB Microsoft 365 tenant. A big part of workload has been knowledge training sessions for handover to operation, hypercare support, Post GoLive Support as well as to educate service desk.

  • 01/2019 - 12/2019

    • Microsoft
  • Premier Field Engineer - Modern Workplace EMS
  • Act as the primary onsite technical contact, providing customer visibility,
    advanced technical support, and problem resolution for corporate
    customers, including issues raised to the highest levels of management.

    As a Premier Field Engineer for Microsoft, I am responsible for defining the IT-
    Strategy in close cooperation with the customer such as Volvo, Ericsson, Ale
    Kommun for their migration to the cloud as well as developing their way of
    working for the end-users based on Microsoft 365.
    Beside the IT-Strategy work I also worked with plan, analyze and design of the
    future client solution based on Microsoft end-point configuration manager
    (Intune) for all workplace and mobile devices. Documentation, high, low-level
    design, educate project members and operation in the new modern
    management workplace concept from Microsoft.

    Tools/Areas in scope: Documentation, ITIL, ITSM, Office 365, Microsoft
    365, End-point configuration manager, Microsoft Intune, Office ATP, Azure
    ATP, Cloud app security, Microsoft Defender, Windows 10, MFA,
    Conditional Access, PowerShell, Autopilot.

  • 01/2016 - 01/2019

    • C.A.G Datastöd
  • Cloud Engineer, Technical Account Manager
  • Worked with various global customers and their migration to Office 365
    and Azure Cloud. A major part of the migration has been client management
    transition from Windows 7 to Windows 10 and implementation of Modern
    workplace management strategy, tools, and concepts. I also
    participated migration of on-premises applications to Azure. Documentation
    for technical projects surrounding the applications and platform and design
    documentation.

    Responsible for managing ongoing support to customers to confirm that they
    continue to make effective use of product such as Microsoft cloud services.
    Provide technical support for customers to support pre-sales and post-sales
    processes.

    Tools/Areas in scope: Documentation, ITIL, ITSM, Office 365, Microsoft
    365, Windows Server, Hybrid solution, SCCM, Microsoft Intune, Office ATP,
    Azure ATP, Cloud app security, Microsoft
    Defender, Windows 10, MFA, Conditional Access, PowerShell, Infrastructure,
    DNS, DHCP, Domain Controller.

  • 01/2013 - 01/2016

    • NASDAQ
  • Senior Service Desk Engineer, Teamleader
  • Incident, Problem, change and Onsite management for Nasdaq service desk,
    performing various tasks as deep troubleshooting
    for local systems and Microsoft services like Windows client and Microsoft 365
    and as Onsite support. After a while moving to a smaller task force team
    focusing on Client support and deployment.

    I was part of the project supporting the enrollment and updates. Engaging
    with Nasdaq vendors to deploy a new client platform and working together
    with the business to meet demands. I also participated in the documentation
    for technical projects surrounding applications and client. Performance
    Management, coaching and mentoring Technical Agents

    Tools/Areas in scope: ITIL, ITSM, Network, Windows Client/Servers,
    Active Directory, Exchange, Networking(DNS, DHCP, TCP/IP),Citrix, SCCM,
    MobileIron.

  • 01/2013 - 01/2013

    • Plandent
  • Service Desk Engineer
  • Incident, Problem, change and Onsite management for Plandent service desk,
    performing various tasks as deep troubleshooting
    for local systems and Microsoft services like Windows client and Microsoft 365
    and as Onsite support. Perform hardware repairs, upgrades, and migrations.
    Support endpoint security standards (antivirus/firewall/patching/two-factor
    authentication). Handle system access and support user accounts, passwords,
    data integrity & security

    Tools/Areas in scope: ITIL, ITSM, Network, Windows Client/Servers,
    Active Directory, Exchange, Networking(DNS, DHCP, TCP/IP).

  • 01/2012 - 12/2012

  • Office IT Partner
  • Provide on-site or remote technical assistance including the setting up of
    computer hardware systems, installing and upgrading software, and
    troubleshooting basic IT issues.

    Maintain, and optimize the network, telecommunications, desktop, and
    mobility systems infrastructure and operations. Monitor and optimize
    the performance of operating systems and applications.

    Tools/Areas in scope: ITIL, ServiceNow, Windows Client/Servers,
    Active Directory, Exchange, GPO, Networking(DNS, DHCP, TCP/IP).

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