Delivery Head - Software Development Engr.
Keywords
Telecommunications
Software Engineering
Banking Services
Quality Management
Testing
Offshore Work
Account Development
Aviation
Software Applications
Business Development
Skills
An established IT professional leader with 22+ years of experience in driving Business Growth & Strategy, Managing Account and Services of large-scale Software Development, Testing and Transformation programs.
Proven track record of successful delivery of large-scale application software projects and IT transformation for fortune 500 clients globally in Financial Services (Banking), Telecom & Aviation domain.
Extensive experience in working and managing large engineering teams distributed globally in onshore/offshore model.
Professional Achievements:
• Contribute thought leadership to Fintech Industry and have grown the new business offerings, including successfully launching more than 40+ Neo-banking, Credit, Debit and Prepaid SaaS based projects/programs
• Successfully set up and Led Offshore Software Engineering delivery team to deliver the Brown field - IT transformation project to replace legacy stack application for telecom clients.
• Drive service/account growth for different clients and managed large technology & engineering teams, ramped up the team size from few members team to 150+ team members.
• Achieved client vision by reducing the cost of service for UK telecom client from by 6 Million Pounds for telecom client by optimizing the IT technology delivery and reducing operational cost.
• Achieved organizational and client objectives by realizing the benefits of Lean-Agile framework by successfully setting up and implementing the SAFe agile framework in Software Development and Quality Assurance projects
• Achieved 30% cost efficiency in Client Services using CI & productivity improvement levers.
• Successfully increased 60% of Incident throughput in support (AO) engagement for telecom client
• Drive business growth and achieved cost savings of £1.4+ million Pounds by creating and implementing Transformation Roadmap Enabled, aligned testing business vertical with the organizational growth strategy.
• Helped achieved improved Service & Delivery experience for clients by proactively managing stakeholder expectations and delivering complex programs on-time, with-in budget and in compliance with Quality standards.
• Successfully hosted many C-level client executives visit, comfortable in presenting and communicating
Proven track record of successful delivery of large-scale application software projects and IT transformation for fortune 500 clients globally in Financial Services (Banking), Telecom & Aviation domain.
Extensive experience in working and managing large engineering teams distributed globally in onshore/offshore model.
Professional Achievements:
• Contribute thought leadership to Fintech Industry and have grown the new business offerings, including successfully launching more than 40+ Neo-banking, Credit, Debit and Prepaid SaaS based projects/programs
• Successfully set up and Led Offshore Software Engineering delivery team to deliver the Brown field - IT transformation project to replace legacy stack application for telecom clients.
• Drive service/account growth for different clients and managed large technology & engineering teams, ramped up the team size from few members team to 150+ team members.
• Achieved client vision by reducing the cost of service for UK telecom client from by 6 Million Pounds for telecom client by optimizing the IT technology delivery and reducing operational cost.
• Achieved organizational and client objectives by realizing the benefits of Lean-Agile framework by successfully setting up and implementing the SAFe agile framework in Software Development and Quality Assurance projects
• Achieved 30% cost efficiency in Client Services using CI & productivity improvement levers.
• Successfully increased 60% of Incident throughput in support (AO) engagement for telecom client
• Drive business growth and achieved cost savings of £1.4+ million Pounds by creating and implementing Transformation Roadmap Enabled, aligned testing business vertical with the organizational growth strategy.
• Helped achieved improved Service & Delivery experience for clients by proactively managing stakeholder expectations and delivering complex programs on-time, with-in budget and in compliance with Quality standards.
• Successfully hosted many C-level client executives visit, comfortable in presenting and communicating
Project history
12/2022
-
12/2022
Development of new Card Mgmt. System using to improve Customer experience (enhanced UI/UX), Operations Cost, Consolidation
of Vendors new technical architecture, replace legacy systems, improve operational cost.
of Vendors new technical architecture, replace legacy systems, improve operational cost.
12/2022
-
12/2022
Director - Quality & Software Development
Vodafone
Accountable & Responsible for offshore delivery and to implement best practices across the service to improve quality and
productivity across the service/account.
Role: Service Delivery Lead - L3 Support Operations (Team Size: 65+) Client: Vodafone
Accountable & responsible for managing a L3 service and to drive improvement initiatives to improve weekly incident throughput of
the service.
productivity across the service/account.
Role: Service Delivery Lead - L3 Support Operations (Team Size: 65+) Client: Vodafone
Accountable & responsible for managing a L3 service and to drive improvement initiatives to improve weekly incident throughput of
the service.
12/2022
-
12/2022
Service Delivery Lead - Testing
Accountable & Responsible for setting up offshore test delivery service as their global testing service across lines of business and
managing transformation project.
Role: Service Delivery Lead - Testing (Team Size: 150+) Client: Vodafone
Accountable & Responsible for managing offshore test delivery service for brownfield implementation of oracle suite (RODOD) to
replace more than 200+ legacy systems.
managing transformation project.
Role: Service Delivery Lead - Testing (Team Size: 150+) Client: Vodafone
Accountable & Responsible for managing offshore test delivery service for brownfield implementation of oracle suite (RODOD) to
replace more than 200+ legacy systems.
12/2022
-
12/2022
Program Manager - Agile Releases, Testing Client - BT
Responsible for Test release and Sprint planning for the testing organization of more than 250+ FTE's
03/2020
-
09/2021
Vice President
M2P Solutions Pvt Ltd.
Role: Client Engagement & Delivery Lead
M2P operates in a Retail payment space to help business adapt digital payments. It provides Card solutions, Neo and API
Banking SaaS based platform, and services to business along with suite of applications. Have more than 200+ fintech
clients. Successfully delivered projects related to Neo-banking, Credit, Debit, Prepaid solutions, UPI, Fleet management and Virtual
Account for fintech partners.
* Drive business results & aligning multiple vendors/Partners and internal technology engineering teams to program/service
objectives.
* Drive & collaborate with customer leadership team to harvest new business opportunities.
* Driving business growth by actively involving & supporting sales and pre-sales activities for India business supporting direct
sale, cross sell, up sell of new and existing clients in Neo banking, lending and card payment space.
* Responsible for building strong relationship with Clients, Partners (Banks / Network) to drive and prioritize delivery till successful
launch and managing their expectations.
* Driving tech. engineering teams to deliver end to end project and share specific solutions and feedback to product teams to
improve and optimize the existing solutions.
* Mentor and grow leadership in the organization
* Drive engineering design and development for teams across multiple cross-functional domains
* Collaborate with Product Management to build long term product roadmaps, and have a strong voice in product user interaction
and experience design and implementation
* Attract and hire high-performing Engineering talent into the organization
M2P operates in a Retail payment space to help business adapt digital payments. It provides Card solutions, Neo and API
Banking SaaS based platform, and services to business along with suite of applications. Have more than 200+ fintech
clients. Successfully delivered projects related to Neo-banking, Credit, Debit, Prepaid solutions, UPI, Fleet management and Virtual
Account for fintech partners.
* Drive business results & aligning multiple vendors/Partners and internal technology engineering teams to program/service
objectives.
* Drive & collaborate with customer leadership team to harvest new business opportunities.
* Driving business growth by actively involving & supporting sales and pre-sales activities for India business supporting direct
sale, cross sell, up sell of new and existing clients in Neo banking, lending and card payment space.
* Responsible for building strong relationship with Clients, Partners (Banks / Network) to drive and prioritize delivery till successful
launch and managing their expectations.
* Driving tech. engineering teams to deliver end to end project and share specific solutions and feedback to product teams to
improve and optimize the existing solutions.
* Mentor and grow leadership in the organization
* Drive engineering design and development for teams across multiple cross-functional domains
* Collaborate with Product Management to build long term product roadmaps, and have a strong voice in product user interaction
and experience design and implementation
* Attract and hire high-performing Engineering talent into the organization
11/2016
-
04/2019
General Manager
Vodafone India Services Pvt Ltd.
Role: Transformation and Technology Lead
Responsible for Creating, Driving and implementing Transformation strategy / Roadmap for IT Testing and Technology Vertical
(~800+FTEs, 14+ Service Delivery Units) to align with organization growth strategy. Drive CI and innovation across delivery
services.
* Enabled clients and testing services towards the adaption of Agile processes & practices.
* Co-ordinated and Facilitated "Being Agile" week with Road shows, Demos, Training sessions and Drove teams for Agile
certification.
* Responsible for Continuous improvement initiatives and Process Consolidation, Simplification, Standardization of Agile Test
Framework and Global Test Framework and rolling it out in all testing services.
* Co-ordinating with CoE team in defining Testing tool strategy by facilitating with multiple service delivery leads and teams.
* Driving Process and Functional Test Automation strategy across services for enhanced customer experience
* Test Process improvement and implementing best practices (Risk based testing, Static testing, RCA, Shift Left, Advance test
reviews)
* Setting up KPI metrics framework and rolling out for all testing services.
* Accountable for driving and achieving overall transformation objectives and benefits.
* Optimization of Resource Pyramid and Consolidation of roles
* DevOps and Jira tool Implementation for BI DW technology projects
* Support organizational level digital telco initiatives.
Responsible for Creating, Driving and implementing Transformation strategy / Roadmap for IT Testing and Technology Vertical
(~800+FTEs, 14+ Service Delivery Units) to align with organization growth strategy. Drive CI and innovation across delivery
services.
* Enabled clients and testing services towards the adaption of Agile processes & practices.
* Co-ordinated and Facilitated "Being Agile" week with Road shows, Demos, Training sessions and Drove teams for Agile
certification.
* Responsible for Continuous improvement initiatives and Process Consolidation, Simplification, Standardization of Agile Test
Framework and Global Test Framework and rolling it out in all testing services.
* Co-ordinating with CoE team in defining Testing tool strategy by facilitating with multiple service delivery leads and teams.
* Driving Process and Functional Test Automation strategy across services for enhanced customer experience
* Test Process improvement and implementing best practices (Risk based testing, Static testing, RCA, Shift Left, Advance test
reviews)
* Setting up KPI metrics framework and rolling out for all testing services.
* Accountable for driving and achieving overall transformation objectives and benefits.
* Optimization of Resource Pyramid and Consolidation of roles
* DevOps and Jira tool Implementation for BI DW technology projects
* Support organizational level digital telco initiatives.
09/2007
-
11/2016
Delivery/Program Manager
Accenture India Pvt. Ltd.
Responsibilities:
* Work with business partners to forecast and support business growth strategy.
* Responsible for service level client and sr. management reporting (KPIs) and to understand technology to translate data into
key business metrics & decision making.
* Ensure consistent successful deliveries & high customer satisfaction scores, measured through formal and informal feedback.
* Mentor and grow leadership in the organization
* Lead Engineering design and development for teams across multiple cross-functional domains
* Collaborate with Product Management to build long term product roadmaps, and have a strong voice in product user interaction
and experience design and implementation
* Attract and hire high-performing Engineering talent into the organization
* Build succession plans and growth management talent to meet strategic and operating objectives
* The lead product, process, tooling, and hiring initiatives that go across organizational boundaries
* Understand the importance of knowledge representation and metrics to drive organizational success
* Collaborate with key enterprise teams
* Assess and recommend vendor products/tools to leadership
* Cultivate an environment of continuous improvement through mentoring, feedback, and metrics
* CI/CD (DevOps implementation)
* Automation and Process improvement
* Driving cost and business benefits to client by (90:10) offshore: onshore model
* Drive people initiatives and tech. teams.
* Work with business partners to forecast and support business growth strategy.
* Responsible for service level client and sr. management reporting (KPIs) and to understand technology to translate data into
key business metrics & decision making.
* Ensure consistent successful deliveries & high customer satisfaction scores, measured through formal and informal feedback.
* Mentor and grow leadership in the organization
* Lead Engineering design and development for teams across multiple cross-functional domains
* Collaborate with Product Management to build long term product roadmaps, and have a strong voice in product user interaction
and experience design and implementation
* Attract and hire high-performing Engineering talent into the organization
* Build succession plans and growth management talent to meet strategic and operating objectives
* The lead product, process, tooling, and hiring initiatives that go across organizational boundaries
* Understand the importance of knowledge representation and metrics to drive organizational success
* Collaborate with key enterprise teams
* Assess and recommend vendor products/tools to leadership
* Cultivate an environment of continuous improvement through mentoring, feedback, and metrics
* CI/CD (DevOps implementation)
* Automation and Process improvement
* Driving cost and business benefits to client by (90:10) offshore: onshore model
* Drive people initiatives and tech. teams.
01/2005
-
08/2007
Team Lead
Financial Software & Systems (P) Ltd.
Role and Responsibilities: Software Solution Architect (Team Size: 20+)
* Created solution plan for FMCGs client to optimize the operations costs and designed solutions and supported applications
enhancement for banks.
* Responsible for technical feasibility study, design, build and testing (System and Integrations testing) of the product.
* Created solution plan for FMCGs client to optimize the operations costs and designed solutions and supported applications
enhancement for banks.
* Responsible for technical feasibility study, design, build and testing (System and Integrations testing) of the product.
01/2000
-
12/2003
Software Developer III
Goodrich Corporation
* Designed solution for various internal operational requirements and challenges and developed code and involved in testing and
performance/tuning issues. Responsible for team leading activities project planning/estimation and reporting
* Co-ordinating and communicating with operational, functional, and technical teams for Kaizen driven projects/priorities
performance/tuning issues. Responsible for team leading activities project planning/estimation and reporting
* Co-ordinating and communicating with operational, functional, and technical teams for Kaizen driven projects/priorities
05/1998
-
12/1999
Software Developer
International Project Consultancy Services; Client - Avexus
Responsibility:
Responsible for understanding user requirement, developed new functionality, screens, reports, DB objects and customizations for
the next product releases.
Responsible for understanding user requirement, developed new functionality, screens, reports, DB objects and customizations for
the next product releases.
07/1997
-
04/1998
Programmer Analyst
Churchill India (p) Ltd.
Worked on Insurance application as a Programmer Analyst. Developed and customized modules of the application
Local Availability
Only available in these countries:
India
