Keywords
Research
Servicio al Cliente
Consulting
Marketing
Social Media
Administrative Operations
Logistics Operations
Accounting
Asana
Commercial Management
Skills
EXPERIENCE
OCT 2021 – PRESENT
FREELANCE VIRTUAL ASSISTANT, VA NERA
management, shipping and customs documentation, trade shows organization and team organization, calendar and time management,
problem solving, data entry and web research. Using many tools such as MS Office, Google Workspace, Slack, Asana, Skype or Click Up.
Completed:
• Advisorycloud Inc. – Backoffice/Customer Support
• W-V Law Firm LLP – Content writing and translation (DE/EN)
• DWP Advisory Services USA, Inc – Account Manager/Web-Research
• Adler & Moriarty UG – Web research
• Klumpen GmbH - Executive Assistant
• MountBlue LLC - Head of Operations
In progress:
• tpm solutions AG – Backoffice/Administration
• aiconomy AG – Backoffice/Administration
• JMC Jens Moeller Consulting GmbH – Backoffice/Executive Assistant
JAN 2016 – OCT 2021
ASSISTANT EXPORT MANAGER, LIQUI MOLY GMBH
Managing international customer accounts. Tasks including complaints, marketing and product management, accounting, processing orders, generating quotes, calculating prices, providing customs documentation, organizing international logistics via sea and air to North America. Also planning and maintaining calendars around trade shows and events, building relationships to provide repeat business and excellent customer service. Helped increase order income by up to 20-30% weekly. Executed social media research, prepared and published social media content for shows, events and new products. Managing inquiries, requests, and complaints on daily basis. Furthermore, instructing and guiding new employees within our team. Also taking part on projects, such as opening a new logistics center in the US or UK.
OCT 2009 – NOV 2011
(INBOUND) CUSTOMER SERVICE REPRESENTATIVE, OPEN CALL - BLAU.DE Provided telephone consultation and registration for cell phone cards, managed customer data.
EDUCATION
JUN 2015 – JUL 2015
KIC-KAUFFRAU INTERNATIONAL, ECBM / EUROPEAN COLLEGE OF BUSINESS AND MANAGEMENT (LONDON) Completed an intensive professional development program covering, inter alia, project planning and presentation skills, modern
international politics and economics, business ethics and globalization.
SEP 2013 – JAN 2016
DUAL VOCATIONAL TRAINING - INDUSTRIAL MANAGEMENT ASSISTANT, (ULM)
Successfully completed 2.5-year dual job training, covering commercial management, controlling, economics, social studies and industrial processes such as marketing, sales, supply and service-related tasks. Practical instructions took place at LIQUI MOLY GmbH and theoretical at the Friedrich-List-vocational-business-school.
OCT 2021 – PRESENT
FREELANCE VIRTUAL ASSISTANT, VA NERA
management, shipping and customs documentation, trade shows organization and team organization, calendar and time management,
problem solving, data entry and web research. Using many tools such as MS Office, Google Workspace, Slack, Asana, Skype or Click Up.
Completed:
• Advisorycloud Inc. – Backoffice/Customer Support
• W-V Law Firm LLP – Content writing and translation (DE/EN)
• DWP Advisory Services USA, Inc – Account Manager/Web-Research
• Adler & Moriarty UG – Web research
• Klumpen GmbH - Executive Assistant
• MountBlue LLC - Head of Operations
In progress:
• tpm solutions AG – Backoffice/Administration
• aiconomy AG – Backoffice/Administration
• JMC Jens Moeller Consulting GmbH – Backoffice/Executive Assistant
JAN 2016 – OCT 2021
ASSISTANT EXPORT MANAGER, LIQUI MOLY GMBH
Managing international customer accounts. Tasks including complaints, marketing and product management, accounting, processing orders, generating quotes, calculating prices, providing customs documentation, organizing international logistics via sea and air to North America. Also planning and maintaining calendars around trade shows and events, building relationships to provide repeat business and excellent customer service. Helped increase order income by up to 20-30% weekly. Executed social media research, prepared and published social media content for shows, events and new products. Managing inquiries, requests, and complaints on daily basis. Furthermore, instructing and guiding new employees within our team. Also taking part on projects, such as opening a new logistics center in the US or UK.
OCT 2009 – NOV 2011
(INBOUND) CUSTOMER SERVICE REPRESENTATIVE, OPEN CALL - BLAU.DE Provided telephone consultation and registration for cell phone cards, managed customer data.
EDUCATION
JUN 2015 – JUL 2015
KIC-KAUFFRAU INTERNATIONAL, ECBM / EUROPEAN COLLEGE OF BUSINESS AND MANAGEMENT (LONDON) Completed an intensive professional development program covering, inter alia, project planning and presentation skills, modern
international politics and economics, business ethics and globalization.
SEP 2013 – JAN 2016
DUAL VOCATIONAL TRAINING - INDUSTRIAL MANAGEMENT ASSISTANT, (ULM)
Successfully completed 2.5-year dual job training, covering commercial management, controlling, economics, social studies and industrial processes such as marketing, sales, supply and service-related tasks. Practical instructions took place at LIQUI MOLY GmbH and theoretical at the Friedrich-List-vocational-business-school.
Project history
Local Availability
Open to travel worldwide
