Keywords
Skills
Process Improvement, Call Center, Management, Teamwork, CRM, BPO, Team Building, Workforce Management, Customer Satisfaction, Interviews, Sales, Customer Service, Program Management, Operations Management, Outsourcing, Customer Retention, Vendor Management, Change Management, Inbound Marketing, Customer Experience, Call Centers, Strategic Planning, Coaching, Performance Management, Business Process Improvement, Sales Management, Team Leadership, Cross-functional Team Leadership, Call Center Development, Leadership, Project Management, Contact Centers, Account Management
Project history
Strategic Services CS LLC
Director, Customer Service
04.2012 - 10.2013
Management Consulting
LiveXchange
Director of Sales and Market Development
05.2011 - 04.2012
Telecommunications
51-200 employees
Club ABC Tours
Manager Member Services
04.2009 - 09.2010
Leisure, Travel & Tourism
51-200 employees
ICT Group
Assistant Director, Home Based Agents
06.2006 - 08.2008
Outsourcing/Offshoring
10,001+ employees
Carrier Corporation
Customer Service Manager
06.2005 - 06.2006
Mechanical or Industrial Engineering
10,001+ employees
AAA New Jersey Automobile Club
Communications Center Manager
04.1999 - 06.2005
Automotive
201-500 employees
Response Analysis
GM Interviewing
0.1998 - 0.1999
Consumer Services
Nielsen Media Research
Manager/Lead Supervisor
03.1996 - 06.1998
Market Research
1001-5000 employees
Air Canada
Reservations Sales Supervisor
04.1984 - 07.1993
Airlines/Aviation
10,001+ employees
US Peace Corps
SBA
0.1981 - 0.1983
Management Consulting
Director, Customer Service
04.2012 - 10.2013
Management Consulting
LiveXchange
Director of Sales and Market Development
05.2011 - 04.2012
Telecommunications
51-200 employees
Club ABC Tours
Manager Member Services
04.2009 - 09.2010
Leisure, Travel & Tourism
51-200 employees
ICT Group
Assistant Director, Home Based Agents
06.2006 - 08.2008
Outsourcing/Offshoring
10,001+ employees
Carrier Corporation
Customer Service Manager
06.2005 - 06.2006
Mechanical or Industrial Engineering
10,001+ employees
AAA New Jersey Automobile Club
Communications Center Manager
04.1999 - 06.2005
Automotive
201-500 employees
Response Analysis
GM Interviewing
0.1998 - 0.1999
Consumer Services
Nielsen Media Research
Manager/Lead Supervisor
03.1996 - 06.1998
Market Research
1001-5000 employees
Air Canada
Reservations Sales Supervisor
04.1984 - 07.1993
Airlines/Aviation
10,001+ employees
US Peace Corps
SBA
0.1981 - 0.1983
Management Consulting
Local Availability
Only available in these countries:
USA
Time is flexible and willing to ravel wherever needed
