Shrief Abdelnaser available

Shrief Abdelnaser

SAP CRM Certified Consultant

available
Profileimage by Shrief Abdelnaser SAP CRM Certified Consultant  from cairo
  • cairo Freelancer in
  • Graduation: SAP CRM Certifcate
  • Hourly-/Daily rates: 35 $/hour 300 $/day
    negotiable
  • Languages: Arabic (first language) | English (business fluent)
  • Last update: 12.12.2015
KEYWORDS
PROFILE PICTURE
Profileimage by Shrief Abdelnaser SAP CRM Certified Consultant  from cairo
ATTACHMENTS
SAP CRM Certified Consultant exp. 3 years
The download of this file requires a paid membership.
SKILLS
  • BACHELOR  degree for business administration from Sadat academy for managerial sciences
  • Financial statements analysis  course  ( Egyptian banking institute )
  • SAP CRM FUNDMENTALS FOR EHP2
  • SAP Demo 2 win course (pre-sales ) 2014
 
 
 
 
 
 
 
 
 
 
Skills
 

Computer Skills:
  • Good Knowledge of Windows98, XP, Word, Excel, Access,  PowerPoint,  Internet and  Microsoft Dynamics AX
 
Language Skills:
  • Native language Arabic
  • Good command of both written and spoken English
 
 
 
 
 
Working Experience
 

 
2012           SAP CERTIFIED CRM consultant
  • ABO GHALY motors ( Automobile dealer and service center ) using SAP CRM (sales, service, marketing) .
  • Nahdet Misr for publishing using SAP CRM  (SALES,MARKETING ) & SAP IS-Media engine  .
  • AMER Group (real estate and construction company ) using SAP CRM (SALES ,SERVICE, MARKETING ,interaction Center & SAP Tenant Relationship Management  .
  • Total FM (facility management company ) serve real estate Projects using SAP CRM Interaction Center and SAP CRM service
  • Porto Group ( hotels and restaurants company )  SAP CRM (SALES ,SERVICE, MARKETING , interaction Center & SAP Tenant Relationship Management
  • Amer Malls using SAP CRM (SALES ,SERVICE, MARKETING, interaction Center & SAP Tenant Relationship Management.
 
 
2012              Application consultant at   EME INT   ( Microsoft Dynamics AX , Microsoft                   Dynamics  CRM , M-SALES  )
 
 
  1. Senior advisor for Vodafone retail department for 16 month
( Sales rep. ,customer service and  Acted as a shift leader for Vodafone store )
 
 
 
 
SAP CRM Projects
 

 
Project No.1 Nahdet Misr group (publishing company for books )
 
Role: CRM , IS-Media consultant
 
Responsibilities:
 
Functional consultant for SAP marketing , presales and intellectual property management
A CRM consultant supports a company\'s CRM processes, including full life cycle implementations, business functionalities and CRM service modules, in the short term and long term also using sap for intellectual property management for handling rights department business process 
  • Understand the Clients Business Process
  • Mapping the Business Process with SAP CRM Process
  • Collecting the requirements of the client
  • Analyzing the requirements with respect to SAP CRM
  • Configuring the SAP CRM system according to clients requirement.
  • coordinating with technical team members to reach the technical requirements.
 
Precisely as a Functional Consultant, one has to interact with the client very often to map the business requirements with SAP CRM business Process
 
Project No.2   Abo Ghaly Motors (Automotive dealer )
 
Role: BCM & CRM consultant
 
Responsibilities:
 
Functional consultant for AGM call center , sales and service cycle
  • Understand the Clients Business Process
  • Mapping the Business Process with SAP BCM Process
  • Collecting the requirements of the client
  • Analyzing the requirements with respect to SAP BCM & CRM
  • Configuring the SAP BCM system according to clients requirement.
coordinating with technical team members to reach the technical requirements
 
 
Project No.3  AMER GROUP   for Real Estate
Role: CRM consultant / team leader / project manager  
 
Responsibilities:
 
Functional consultant for Amer group call center , sales ,marketing  and service cycle
 
  • Understand the Clients Business Process
  • Implement SAP RE-FX connector to CRM ( TRM) tenant relationship management
  • Mapping the Business Process with SAP BCM ,Sales , Marketing processes 
  • Collecting the requirements of the client
  • Analyzing the requirements with respect to SAP CRM
  • Configuring the SAP CRM integration with AVAYA CTI
 
Project No.4  Total FM   for facility management
Role: CRM consultant / team leader / project manager 
 
Responsibilities:
 
Functional consultant for Total FM   call center and service cycle
 
  • Understand the Clients Business Process
  • Implement SAP RE-FX connector to CRM ( TRM) tenant relationship management
  • Mapping the Business Process with SAP BCM ,Sales , Marketing processes 
  • Collecting the requirements of the client
  • Analyzing the requirements with respect to  CRM
Project No.5  Porto Group    
Role: CRM consultant / team leader / project manager 
 
Responsibilities:
 
Functional consultant for Porto Group     call center, sales ,marketing  and service cycle
 
  • Understand the Clients Business Process
  • Implement SAP RE-FX connector to CRM ( TRM) tenant relationship management
  • Mapping the Business Process with SAP BCM ,Sales , Marketing processes 
  • Collecting the requirements of the client
  • Analyzing the requirements with respect to  CRM
  • Configuring the SAP CRM integration with AVAYA CTI
 
 
Project No.6  Amer Malls    
Role: CRM consultant / team leader / project manager 
 
Responsibilities:
 
Functional consultant for Porto Group     call center, sales ,marketing  and service cycle
 
  • Understand the Clients Business Process
  • Implement SAP RE-FX connector to CRM ( TRM) tenant relationship management
  • Mapping the Business Process with SAP BCM ,Sales , Marketing processes 
  • Collecting the requirements of the client
  • Analyzing the requirements with respect to  CRM
  • Configuring the SAP CRM integration with AVAYA CTI
 
 
Project No. 7 Amer group  SAP HANA migration from Oracle Database    & SAP BI on HANA suite 
 
Role: project manager 
 
Coordinating with technical team members to reach the technical requirements
Responsible for preparing the project plan , charter and handling day to day management for the project
Responsible for delivering other modules included in the project such as :
1-SAP BI on HANA suite
2-SAP HANA database migration


 
 
 
 
Personal Skills
 

Personal skills:
  • Project management
  • High communication skills
  • Goal oriented
  • Team Player
  • Able to work under pressure
  • Eager to learn
  • Able to meet deadline
REFERENCES
Yusef Hamdy : Amer Group CIO               mob:+201110124244
Ayman Bassyoni : AGM CIO                    Mob:+01223972506
 
TIME AND SPATIAL FLEXIBILITY
flexible
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