OTC Process Lead
Keywords
Skills
SAP ECC 6.0, SAP S/4 HANA 1511, SAP S/4 HANA 1610, SAP S/4 HANA 1610, C, C++, JAVA, Visual Basic, WINDOWS 95,98, 2000, XP, VISTA, 7, Microsoft Office, Requirement gathering, ERP, Information Management, Data quality, SAP, Unit Testing, Integration Testing, FI, Data Migration, Interfaces, Functional specifications, SAP ABAP
Project history
08/2018
-
11/2019
Client Description: The client is one of the world's largest manufacturers and distributors of
tissue, pulp, paper, toilet and paper towel dispensers, packaging, building products and related
chemicals.
Role: OTC Process Lead (August 2018 - November 2019)
Key Responsibilities:
* Business Process Design & Blueprinting: Led requirement gathering and solution design
workshops. Prepared to-be solution design blue print and performed gap analysis to list out
necessary solution enhancements using custom components.
* Business Process Prototyping: Built prototypes to provide a basis for visualizing the new
process environment and to facilitate decision making for what would ultimately be implemented
during the development of the ERP system.
* Enterprise Information Management: Designed a data quality, governance, cleansing and migration
process for the transformation of data including over 2,80,000 SKU's and over 90,000 customers.
* Enterprise Wide Deployment: Helped the client build, test and deploy the optimized processes to
over 200 locations & nearly 35,000 employees.
Achievements:
* Integrated Planning & Optimization Tool with SAP in order to cut down the increasing
distribution cost and reduce the planning time for about 27,000 truckload shipments per month to
its customers
* Client now has a simplified ERP system with drastically less customization allowing for speedy
upgrades and innovation
* Received Applause Award for project contribution
tissue, pulp, paper, toilet and paper towel dispensers, packaging, building products and related
chemicals.
Role: OTC Process Lead (August 2018 - November 2019)
Key Responsibilities:
* Business Process Design & Blueprinting: Led requirement gathering and solution design
workshops. Prepared to-be solution design blue print and performed gap analysis to list out
necessary solution enhancements using custom components.
* Business Process Prototyping: Built prototypes to provide a basis for visualizing the new
process environment and to facilitate decision making for what would ultimately be implemented
during the development of the ERP system.
* Enterprise Information Management: Designed a data quality, governance, cleansing and migration
process for the transformation of data including over 2,80,000 SKU's and over 90,000 customers.
* Enterprise Wide Deployment: Helped the client build, test and deploy the optimized processes to
over 200 locations & nearly 35,000 employees.
Achievements:
* Integrated Planning & Optimization Tool with SAP in order to cut down the increasing
distribution cost and reduce the planning time for about 27,000 truckload shipments per month to
its customers
* Client now has a simplified ERP system with drastically less customization allowing for speedy
upgrades and innovation
* Received Applause Award for project contribution
06/2017
-
08/2018
OTC Process Lead
Client Description: The client is a supplier of custom nucleic acids, serving the areas of academic
research, biotechnology, clinical diagnostics, and pharmaceutical development
Role: OTC Process Lead (June 2017 - August 2018)
Key Responsibilities:
* Proactive and Reactive Problem Resolution to enable 24X7 application functionality
* Client interfacing and solution delivery ownership in case of any new requirement
* Handling the cutover activities
* Played the role of team lead for SAP platform modernization program, where we upgraded the SAP
versions and also migrated to latest hardware
Achievements:
* Received Client Appreciation on various occasions for taking a proactive approach and driving
solutions. Received Spot Award for project contribution
* Upgrade approach ensured that the current Project Solution is now aligned with future roadmap
and business requirements
research, biotechnology, clinical diagnostics, and pharmaceutical development
Role: OTC Process Lead (June 2017 - August 2018)
Key Responsibilities:
* Proactive and Reactive Problem Resolution to enable 24X7 application functionality
* Client interfacing and solution delivery ownership in case of any new requirement
* Handling the cutover activities
* Played the role of team lead for SAP platform modernization program, where we upgraded the SAP
versions and also migrated to latest hardware
Achievements:
* Received Client Appreciation on various occasions for taking a proactive approach and driving
solutions. Received Spot Award for project contribution
* Upgrade approach ensured that the current Project Solution is now aligned with future roadmap
and business requirements
10/2017
-
01/2018
Performance Testing Lead
Key Responsibilities:
* Assessed client's current solution, defined improvement opportunities, developed a roadmap to
allow it to optimize their technical solution
* Coordinated performance testing activities across multiple functions
* Analyzed results by monitoring system resources and capturing response times of critical
business transactions
* Documented risks and issues with action plans and communicated status with CIO and project
leadership
Achievements:
* Project Solution is now able to handle 2X current state business volumes under specific test
conditions. The solution has become stable & scalable for large sales orders. Received
appreciation from client CIO
* Assessed client's current solution, defined improvement opportunities, developed a roadmap to
allow it to optimize their technical solution
* Coordinated performance testing activities across multiple functions
* Analyzed results by monitoring system resources and capturing response times of critical
business transactions
* Documented risks and issues with action plans and communicated status with CIO and project
leadership
Achievements:
* Project Solution is now able to handle 2X current state business volumes under specific test
conditions. The solution has become stable & scalable for large sales orders. Received
appreciation from client CIO
05/2016
-
05/2017
SYSTEMS ENGINEER
TCS
Key Responsibilities:
* Mobilization and as-is information gathering: As-is information was gathered through interview
with Client IT stakeholders per area
* To-be processes: Conducted workshops to identify current gap to SAP processes and ability to
reach/apply desired processes going forward
* Execution of the Blueprinting phase with the detailed To-be process documentation
* Mapping and configuration of the To-be business process in SAP
* Rigorous Unit Testing and System Integration Testing with FI & MM modules
* Planning & Preparation of Data Migration & Cutover Strategy
* User Training Champion responsible for coordination of end user training for all business
users
* Post Go Live Support
Achievements:
* Automated manual process which improved process efficiency by 30% and reduced people
dependency for day to day operations.
* Improved internal controls and monitoring through visibility of end-to-end operations across
functions and systems so that key business information is available at right time for critical
business decisions
* Mobilization and as-is information gathering: As-is information was gathered through interview
with Client IT stakeholders per area
* To-be processes: Conducted workshops to identify current gap to SAP processes and ability to
reach/apply desired processes going forward
* Execution of the Blueprinting phase with the detailed To-be process documentation
* Mapping and configuration of the To-be business process in SAP
* Rigorous Unit Testing and System Integration Testing with FI & MM modules
* Planning & Preparation of Data Migration & Cutover Strategy
* User Training Champion responsible for coordination of end user training for all business
users
* Post Go Live Support
Achievements:
* Automated manual process which improved process efficiency by 30% and reduced people
dependency for day to day operations.
* Improved internal controls and monitoring through visibility of end-to-end operations across
functions and systems so that key business information is available at right time for critical
business decisions
03/2013
-
05/2016
SOFTWARE ENGINEERING ANALYST
ACCENTURE
Client Name
Timeframe
Deloitte Reference (i.e. Project Mgr)
Client Description: This client is a dominant telephone company and mobile network operator in
Sweden and Finland. The project was an ongoing maintenance and support-modeled project where support
was provided to the end users for new requirements and queries on existing customizations.
Role: OTC Team Member (July 2013 to May 2016)
Key Responsibilities:
* Administering problem management, change management and incident management processes for the
client
* Implementation of various new Enhancements and Interfaces
* Perform Unit Testing, Integration testing & support to business users during User Acceptance
Testing
* Preparation of functional specifications & mapping specifications for non-standard
requirements
* Implementation of Improvement ideas to streamline the business processes
* Exposure to giving brown bag sessions on various key processes followed in the project
* Owner of Critical reports to be presented to Senior Management
* Involved in creating new ABAP Reports & Modification of Existing Reports/ Forms
* As development coordinator, planned all phases of developments across Procurement & Sales
function to secure on time delivery
Achievements:
* Ideated, designed & deployed an intelligent algorithm based on SAP ABAP to solve 4 year old
ageing issue of delivering wrong Invoices to the customer which gave the client sustainable
financial benefit
* Build inventory management tool & assisted the client on managing IT to ensure zero stock out
issues during the launch of Iphone 6 & Samsung S5
* Seamlessly planned and delivered over 50 complex change requests.
* Awarded with "Rising Star" award in Aug'14 for reducing time & cost on projects
PROPOSAL & PRE-SALES EXPERIENCE
* Assisted Deloitte Leadership in Orals preparation for 2 proposal pursuits. Received Applause
award for the effort.
Timeframe
Deloitte Reference (i.e. Project Mgr)
Client Description: This client is a dominant telephone company and mobile network operator in
Sweden and Finland. The project was an ongoing maintenance and support-modeled project where support
was provided to the end users for new requirements and queries on existing customizations.
Role: OTC Team Member (July 2013 to May 2016)
Key Responsibilities:
* Administering problem management, change management and incident management processes for the
client
* Implementation of various new Enhancements and Interfaces
* Perform Unit Testing, Integration testing & support to business users during User Acceptance
Testing
* Preparation of functional specifications & mapping specifications for non-standard
requirements
* Implementation of Improvement ideas to streamline the business processes
* Exposure to giving brown bag sessions on various key processes followed in the project
* Owner of Critical reports to be presented to Senior Management
* Involved in creating new ABAP Reports & Modification of Existing Reports/ Forms
* As development coordinator, planned all phases of developments across Procurement & Sales
function to secure on time delivery
Achievements:
* Ideated, designed & deployed an intelligent algorithm based on SAP ABAP to solve 4 year old
ageing issue of delivering wrong Invoices to the customer which gave the client sustainable
financial benefit
* Build inventory management tool & assisted the client on managing IT to ensure zero stock out
issues during the launch of Iphone 6 & Samsung S5
* Seamlessly planned and delivered over 50 complex change requests.
* Awarded with "Rising Star" award in Aug'14 for reducing time & cost on projects
PROPOSAL & PRE-SALES EXPERIENCE
* Assisted Deloitte Leadership in Orals preparation for 2 proposal pursuits. Received Applause
award for the effort.
Local Availability
Only available in these countries:
India
Other
I have started my professional journey with Accenture as an Associate Software Analyst with the goal of learning about contemporary technologies and customer interactions. As a team member, I handled change management & incident management process post IT transformation for Telia while gaining leadership experience as a Logistics development coordinator. To further grow my leadership skills and business understanding, I decided to gain experience of working on the full implementation life cycle. This led me to join TCS in 2016 where I led a team of 5 to do a successful SAP rollout to all Asia locations of an automobile giant while working directly with the client leadership. As a Senior SAP Consultant with Deloitte US India Consulting, I am now leading sales function in business transformation projects across multiple industries such as Pharma, Life sciences & CPG in addition to working on key proposal pursuits that have expanded my business horizons.
