Albano Souza available

Albano Souza

IT support agent/Translator

Profileimage by Albano Souza IT support agent/Translator from
  • Freelancer in
  • Graduation: Lic. Graphic Design
  • Hourly-/Daily rates: not provided
    Only remote projects.
  • Languages: English (Full Professional) | Spanish (Full Professional)
  • Last update: 02.04.2019
I'm a billingual Spanish-English IT support agent/Translator (Previously a graphic designer) based in Mexico looking for remote jobs, i've been working as a customer service representative and IT support agent for 2 years and, also a song writer artist in both spanish and english for the past 8 years.

NTT Data - Help desk agent for hospitals in Chicago and Boston

•  Customer service (Phone, E-mails, advising on the right solution)
•  Computer troubleshooting (Reset sessions in server with Citrix director for users to access when necessary, remote into user’s PC with LogMeIn123 and Dameware applications, mapping printers, network drives, installing software, disable and enable java, deleting cookies, compatibility settings, restart browser configurations)
•  Creating Incident and request Tickets with OPAS and SOM software (Routing to the proper team when out of scope to fix problems regarding network, access to servers/medical applications, PC hardware/software, reimage, decom of devices, outages and follow up as well when necessary. Always working with technicians and managers on site to visit user’s if the problem is more serious
•  Active Directory and Medical Applications (Reset password, account unlock, update account information and creation of profiles.)
Add and update user Credential ID (Symantec VIP Access Application.)
•  Microsoft Outlook Issues (Map archive folders, creating folders and troubleshooting for application in devices).

June 2018 – April 2019

Teleperformance Alpha site - Bilingual Agent for COMCAST campaign
  • Customer service (Payments, billing inquiries, provide assistance and solutions.)
  • Einstein & ACR software
  • Sales and promotions retention (Phone, TV, internet)
October 2017 – April 2018

Freelance Graphic Designer
  • Logo creation based in the needs of client.
  • Publicity
  • Editorial design.
December 2015 – August 2017

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