Country FS Lead

Description

Country FS Lead

We are currently recruiting for our client, a prestigious telecommunications company to support their project in Africa.

Position Title: Country FS Lead
Position Type: Contract
Start Date: April 2016
Duration: 12 months
Location: Rwanda/ South Sudan/ Swaziland
Contact: Irena Grguri? |

Responsibilities:
- Oversee the country’s maintenance and support team (Data Center and End User support) in line with customer’s overall business strategy.
- Assist the Director, IT in communicating the division’s strategic direction and objectives to all staff. Translate the strategy into specific deliverables for the unit.
- Assist in the definition of customer’s IT strategy, plans, policies, projects and service levels.
- Keep abreast of global and local best practices as they relate to the unit’s activities.
- Continuously review the unit’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
- Identify required resources, personnel and funding to achieve the unit/function’s strategy.
- Oversee the implementation of the IT division’s policies and procedures and ensure the overall efficiency of the team’s service delivery.
- Establish and maintain relationships with key internal and external stakeholders.
- Coordinate liaison with the help desk to ensure prompt issues resolution is in line with agreed service levels as regards user support (quick turnaround times on logged calls).
- Develop and monitor a proactive maintenance cycle on all applications and ensure regular updates of application documentation.
- Ensure adherence to SLAs by IT vendors.
- Review recommendations of the internal audit function relating to the unit’s policies, standards and guidelines and take action as required.
- Implement the unit’s work programs and plans in line with agreed upon procedures and guidelines.
- Plan and manage the human and material resources of the unit to optimise performance, morale and enhance productivity.
- Manage inter-functional relations to ensure synergy across the various departmental functions.
- Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
- Monitor and control the budgetary needs of the unit/function.
- Prepare/compile agreed periodic activity and performance reports for the attention of the Director, IT.
- Perform any other duties as assigned by the Director, IT.

Qualifications/Skills Required:
- First degree or equivalent in a relevant discipline.
- Postgraduate/ professional qualification in a related field will be an added advantage.
- 10 years of working experience, with at least 3 years in a managerial role.
- Fluent English, fluency in French highly preferred.

Please submit your CV to: sales(at)manningglobal com
Quoting reference: UGN_MGIG_CFSL6947
Or call Irena on: