Description
The role of a Customer Service and Sales agent is to work within the telephony department, dealing with inbound customer service and sales calls. The purpose of the role is to both sell personal loans to existing customers and provide effective resolution to customer queries about their active loans in an effective, efficient and courteous manner.Our people are professional, knowledgeable and versatile which are the keys to our success. Teamwork and continuous development will provide every opportunity for professional and personal advancement.
ATTRIBUTES
Be able to sell loans to existing TSB customers Provide excellent customer service to TSB Loans customers in a courteous, effective and timely manner to ensure all enquires are resolved at first point of contact
Apply knowledge as trained to meet customer needs
Take responsibility for handling customers confidential information
Develop a working knowledge of the Customer Service and Sales systems
Achieve Key Performance Indicator targets to meet business goals and objectives
Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre
Be a team player and considerate of others
SMART OBJECTIVES
Achieve standards of conduct, customer service and measurable performance targets
Satisfy FSA regulatory requirements
SKILLS/EXPERIENCE REQUIRED FOR EXCELLENCE
Customer focused Sales Skills
Positive and helpful attitude
Excellent communication skills
Ability to work under pressure
Self motivated Team player
Accuracy when inputting data
Ability to work on own initiative
Knowledge of Microsoft packages or other related packages
PERSON SPECIFICATION:
- Reliable and trustworthy
- Sociable
- Drive and determination
- Flexible and adaptable to change