Description
Working with Prudential as a Customer Service Telephone Executive means becoming part of a brand with a global reputation and an exciting vision: to be the leader in helping customers achieve their long-term financial goals. If you're inspired to join us, and if you have the necessary qualities, then this could be the opportunity you've been looking for.
At Prudential we recognise that our people are the key to our commercial success and achievements. Ours is one of the most profitable and trusted names in life and pensions, and we lead the market in a number of pension products.
We are currently looking for Customer Service Telephone Executives to join our fast-paced service teams where you will use your passion for customer service and excellent communication skills to build solid relationships with our customers.
To be successful in role you will hold the following preferred knowledge and experience:
- Previous customer services experience (ideally telephone based)
- Excellent communication skills and the ability to build rapport
- Ability to think fast and resolve issues
- Strong work ethic who can demonstrate strengths in working
- A team player who can help everyone pull together to achieve shared goals.
- Ability to take responsibility, creating better outcomes by stepping forward, using your judgement and making things happen.
- You thrive on a challenge, working with intellectual rigour at pace to achieve the highest standards of execution under all conditions.
- You can tackle complexity and make things simple for customers and those around you.
- You're commercially savvy, you think competitively and you'll seize a good opportunity whether big or small.
- You love to innovate, exploring what matters to customers and creating solutions that make a positive difference.
People who work at Prudential agree that ours is a great place to work with a brilliant team spirit. It's also an innovative, high-performing commercial environment that's totally focused on customers.
By joining Prudential as a Customer Service Telephone Executive, you'll join an organisation that's committed to leading the way in helping customers achieve their long-term financial goals and play a part in making a difference to customers' lives on a daily basis.
We welcome applications from individuals with disabilities and will look to make reasonable adjustments or find alternative solutions to accommodate any disabilities wherever possible.