Description
Description:
- Applicable Business Degree or equivalent combination of education and or relevant business experience.
- One to four years of Customer Service/Call center related business administration experience.
- One to four years of Inventory Control/Management related experience
- Two years business systems experience (ex: SAP/ERP systems, MS Office, Siebel) & Quality Management systems (ICS Control, SOX etc) preferred.
- Strong MS Office reporting skills
- Possess excellent verbal and written communication skills. Must be able to clearly communicate with both internal and external customers.
- Possess strong presentation skills
- LEAN Methodology experience is preferred with an emphasis on being a LEAN Practitioner
- Ability to think critically, outside the box, for customer satisfaction and resolution &/or escalation of issues.
- Comfortable working in a fast-paced, deadline driven environment. Able to manage multiple tasks and set priorities to ensure completion of daily responsibilities and assigned workload.
- Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.
- Extremely responsive and adaptable to changing business requirements. Highly resilient.
- Strong documentation skills, with a high attention to accuracy & detail.
- Procedure creation and enhancement experience
- May be required to work overtime, based on business &/or departmental needs.
- All work must comply with Philips quality standards and Philips standards of business conduct, ensuring all established processes are followed or maintained.
- Teamwork is embraced and highly regarded. The ability to work in a fast paced environment is a must along with being able to communicate well between team members, departments & or cross functionally.